Crowne Plaza Paris République, an IHG Hotel

I meant to leave a good review, even though not everything was perfect. Our check-in was later than expected because our room wasn't ready. My booking confirmation email stated that check-in was at 14:00, but at reception, they said 15:00. This wasn’t ideal, as we had planned our whole day based on the email I received, which spoiled our first impression. The receptionist (I believe his name was Marcel) was polite and tried to resolve the issue as quickly as possible. When we checked out and paid the city tax, we received the invoice. I only read it on the train back home and was shocked to see that we had been marked as citizens of the russian federation in their system, despite being from Ukraine and having no connection to that country at all. I understand that, for some people, Eastern Europe might seem all the same, but given the current situation and the ongoing war, we found this deeply offensive and disrespectful. That being said, I must admit that the breakfast was really good, our room was quiet, and overall, the experience was positive. However, such carelessness is unacceptable.

The hotel and the breakfast was lovely however location was not very great for us and outside of the hotel was not very pleasant because of strikes and homeless crowds. But overall the hotel was pleasant.

Terrible attitude, never expect such poor attitude in such a large and famous hotel, from reception to breakfast buffet, terrible!!!