Hotel de l'Union

My partner and I are not too picky with hotels. We want the basics, such as an affordable, clean room with the basic amenities. However, it was hard to get just that. We got the affordability but it came with having to ask for clean towels (it was clear they tried to have us reuse the old ones by just putting them on the heaters to dry), also there wasn't always someone there in the very small lobby, the shower took forever to drain and the water in the bathroom took a while to get warm. Additionally, there was one day when the maid didn't show up. To be fair, we did leave a little later than usual in the morning (late 10, early 11 am, and their checkout time is 11:30 am, the latest) but in my experience, the maid would always come back, but that didn't happen for us here. The pictures certainly make the hotel look a lot better than it is and I wish I saw some of the other bad reviews before booking a stay here.

I am writing this in response to a devastating experience I have encountered with this hotel. We booked this for our honeymoon, and were looking forward to this stay. After recent reviews had been posted on google of bed bugs in this establishment by several guests, it worried me to immediately refund this and book somewhere else as the occassion is for me and my wife's honeymoon, and the last thing we want is a bed bug issue to ruin our special occassion. I've attached screenshots of my chat with the hotel, and you can see the poor communication on their front, as well as lack of concern regarding the bed bugs issues which can be seenon numerous google reviews. Any decent hotel chain would consider such a mitigating circumstance, and the fact that previous guests have flagged this should make them more cautious and willing to resolve. The responses from the hotel can be seen as very vague and poor in resolving the issue, in fact they're blatantly ignoring my requests. I am a verified google reviewer, and always post the most transparent for my following. I would NOT recommend this hotel to anyone, as you can see from the screenshots, there is a lack of customer service and initiative to resolve such a huge problem. I would recommend to book elsewhere else with caring customer service and service for the fee you are paying. This establishment does not give quality in the rooms from the various reviews, nor do they respond to resolve such a big issue nor do they rectify or look to resolve down a different route. I would NOT recommend this place, not even to my worst enemy.

Super adresse pour un logement bien placé et avantageux au niveau du prix ! Service complet et personnel compétent à l'écoute et très sympathique. J'y ai séjourné 3 nuits avec une amie et tout c'est très bien déroulé. Hôtel calme mais la rue est un peu bruyante la nuit: des bouchons d'oreilles seront utiles. Le seul bémol est l'escalier assez petit et peu pratique lorsqu'on a une valise. La douche est propre et il n'y a pas eu de queue le matin pour aller aux toilettes ce qui était très agréable. Les chambres et couloirs sont aussi un peu étroits mais c'est loin d'être dérangeant si on ne cherche pas une chambre 4 étoiles. La bouche de métro est devant la porte de l'hôtel et des boulangeries et commerces sont juste à côté. Excellent rapport qualité prix je recommande !