Gästanvändare
13 september 2024
We were really looking forward to coming to France. I personally chose this hotel because the pictures really gave the impression of its elegance, comfort and good service, but I can rightly say that for the first time I am so disappointed. The front desk could be more welcoming at our arrival, instead of charging us some taxes at the very entrance. It really gave away an impression like we were just bank notes to you, not your guests. After receiving the key we tried to go to our room. We couldn't open the door. We again spent some time at the reception desk and when the receptionist fixed the key card, we went back to the door room and faced another unpleasant situation: we were given a room that was already occupied by other guests. Imagine my surprise and shock! Finally we were given another room that was opposite to an elevator, clean, not noisy. The only problem with it was that the window in the room could not open (that really bothered me not to have fresh air). We had to keep the room door open when we needed air, because air-conditions were useless. Very unpleasant... Finally, the room service looses my stuff while cleaning (my makeup removal glove, nothing very valuable, but really necessary for me at that moment) and that's it. I asked the front desk to give me something to remove my make up and I got used face and body cream. No thanks... Overall, the ratio of price and quality was by no means at the same level. We've been to many hotels before and travelled around Europe many times but we never had such an experience like here. Sadly for you, I would not recommend this hotel to my friends nor would I come back here again. The price of the hotel definitely does not justify the service it provides.
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