Novotel Paris Porte de Versailles

Hotel was near metro , less than 10 mins walk. Hotel is clean and cozy but small , just barely enough for 3 people (2 adults, 1 child) with luggages etc. . Staff was overall good. breakfast was same for 3-4 days, average but a bit expensive , only plus side is kids eating free. The worst part is no water bottles or basic amenities like toothbrushes/toothpaste, shower cap etc that you’d normally expect at 4 star hotel. The water refill station that doesn’t work most of the time , so a bit of a hassle. Paris is expensive so be prepared to pay high cost for everything and get little in return. I guess that is Europe overall. My main complaint is the Rose restaurant which serves terrible food, super expensive and slow (SUPER SLOW) services. They need more servers , our night was pretty packed and they didn’t have the staffing for it so everything was long and food was bland and cold by the time we got to eat it . So not enjoyable and do not recommend this restaurant, perhaps the upstairs rooftop restaurant is better but need reservations and most night it’s booked.

THE arrogant staff! They first argued with me that I didn’t book an executive room and mini bar wasn’t included.

12th December 2023. First day we arrived.Internet was down.We waited almost an hour at 8pm for the 3 rooms after 16 hour flight and 1 hour travelling and walking up a slope with all our luggages couldn't get our rooms as they didn't receive our booking. 15th December 2023.On the last day , we decided to stay an extra went to the counter to confirm if I need to do anything.They said nothing else.At 11.59am,They called all our rooms repeatedly to go down to pay deposit of 51 Euros. 12 January 2024.We got a charge of our 1st booking in full in Euros from the hotel. Either Trip.COM OR The Hotel was scamming or being scammed. Either way I don't recomd anyone to stay there or book with Trip.com as they were supposed to return our calls 2 days ago today is 15th January 2023.No word from anyone. Called back 3-5 time all the times they are experiencing high call volume. As a diamond member I regret being a member and booking through them.and this is not the first time this issue has happened. Booking and no room.If the app cannot cope with volume do not accept orders Still waiting for call back.Hope to restore my bank balance and Faith in this App.

It is a kids friendly hotel.

完全避雷，酒店給中國人暖氣不工作的冰冷房間，並且哄騙住客退房，並且拒不退款。直接導致我女朋友第二天凍感冒發燒，接下來的一週年旅行全毀。中國遊客請立即逃離。 我和我的女朋友在2024年12月27入住酒店，總計四晚，每晚房費1500+，結果酒店分配了一個暖氣完全不工作，中央空調吹冷風的房間，第一晚我就向酒店前台説明瞭暖氣不工作，需要酒店先給個電暖器，結果當晚完全沒有人來。晚上12點左右，洗澡水不熱，女朋友洗完澡直接凍到顫抖。第二天早上，我從早上8點開始去找前台，一直到中午11點，共計6次，直到我威脅酒店10分鐘內不處理我將退房離開更換酒店時（重點），酒店才派出所謂的維修人員進房間查看，但仍舊未給解決方案，甚至電暖氣也沒有。一直拖到中午11點半，維修小哥在房間中與我們確認暖氣確實不工作了，並且表示會跟前台同事説明。直到中午11:50，維修小哥才拿出電熱器到房間，但是此時我們早上的行程已經全毀（房間太冷，女朋友根本無法化粧，也正是這一晚凍感冒了）而此時我們已經決定要退房換酒店了。另外，基於酒店的離譜操作，我們曾經要求過換房，但前台也以全部預訂完了為理由拒絕。於是在中午十二點，我與酒店前台溝通，確認是由於酒店暖氣問題，我可以提前退房，並且退剩餘三天總計4500+的房費，並且我在攜程提交了提前離店申請，酒店黑人前台確認會有同事立即處理。於是我完成了check out。 離譜的是，直到下午四點，提前離店居然被酒店拒絕。攜程客服介入也無濟於事，我衹能放棄晚上的行程，在19:00又返回酒店理論。酒店經理首先表示他們的前台不能做任何的承諾？？？退款是無效的？？然後又倒打一耙表示我們中國人住客説謊？？？房間不存在問題，甚至維修小哥告訴前台房間很温暖？？？甚至離譜的表示她自己家洗完澡也會冷？？？直接撒謊+歧視，全程攜程客服都在電話現場，攜程對這個酒店根本沒有約束力。對替代暖氣的方案電熱器催了十次，遲了一晚上+一上午才給，毫無歉意，並且直接表示不可能退款，他們前台沒有人同意過退錢。攜程那邊也表示錢已經到了酒店賬户上，根本無法管束，導致客人衹能吃悶虧。 另外，

離市區四十分鐘路程，價格合理，舒服，樓下接待的工作人員很熱情。離最近的地鐵站不遠，只是像大部分歐洲城市一樣沒有電扶梯。（圖：最近地鐵站地標）