Hyatt Regency Paris Etoile recensioner

During my stay, the booking software is “upgraded “. However, such system is not ready for use actually. It made my room key cannot open the toilet in lobby. Also, I cannot open my room. As such , I need to got to reception and queue up again waiting for handling room key issue. I stay here for 7 nights. The restaurant can’t handle my breakfast issue well. When I go out to take foods, the card turned to black side, that means “occupied”. But they still clear my table, also take away my card for telling them if I am still here. That means they treat me as already left. When I come back, I asked them to change me to another table for two to avoid misunderstandings, one staff told me that he will clean the table for me but he forget it. After take away the card for telling them if I still occupied the table, no one give me back. I asked one of the staff give me back but he simply requested me to ask other staff to do it. Later, they cleared my table again because there is no card. A lot of mistakes. If charge this price, service is fail. The food is generally good. Good position and can appreciate Efital tower every night.

Choosing a place to stay in Paris is never easy. The whole city is charming and romantic, but where you stay can truly shape the tone of your trip. That’s why I was so happy with my decision to stay at the Hyatt Regency Paris Étoile during this visit—it turned out to be one of the highlights of my time in the city. First of all, the location is excellent. It’s less than a 10-minute walk from the Arc de Triomphe and the Champs-Élysées, and it’s well-connected by both metro and RER. Whether you’re planning to explore the city or heading out for day trips, getting around from here is a breeze. It’s also right next to the Palais des Congrès, so I imagine it’s a great option for business travelers as well. But the real magic of this hotel lies in its views. When I checked in, I politely asked if it was possible to get a room on a higher floor—and I was lucky enough to be given a room with a view of the Eiffel Tower. As soon as I walked in and saw that iconic silhouette framed perfectly by the floor-to-ceiling window, I was speechless. During the day, it was stunning. At night, it became something truly special, with twinkling lights illuminating the tower and casting a warm glow over the city. I found myself sitting quietly by the window, just taking it all in. It felt like Paris was unfolding just for me. The room itself was sleek, modern, and very comfortable. It wasn’t overly spacious, but it was perfectly arranged with thoughtful details—an incredibly cozy bed, a great coffee machine, high-quality toiletries, and excellent lighting. Everything was clean and well-maintained, making it easy to relax after a long day of exploring the city. Breakfast was served on the 34th floor, and it was an experience in itself. The panoramic views over Paris were breathtaking. Sitting there with a warm croissant and coffee while watching the city wake up beneath me was one of the most peaceful moments of the trip. The breakfast spread was varied and delicious, and the staff were kind and attentive without being overbearing. What stood out most about this hotel, though, was the quiet warmth of the service. The staff had that classic French elegance—discreet but welcoming, helpful without being intrusive. Even the housekeeping staff were thoughtful, and when I checked out, the front desk staff asked how my stay had been with such genuine interest that I found myself smiling for the rest of the day. To me, the Hyatt Regency Paris Étoile wasn’t just a hotel. It felt like a window into the heart of Paris—a place to quietly take in the beauty of the city, to rest, to breathe. It offered a sense of stillness and perspective, even in a city as lively and vibrant as Paris. If I return to Paris—and I certainly hope I will—I already know I’ll be coming back here. No other reason needed, really, other than that one unforgettable evening, sipping wine by the window, watching the Eiffel Tower shimmer in the dark. That moment alone was worth the entire trip.

Once our taxi pulled up in the driveway, we needed help with our heavy suitcases. There was 2 employees standing around , talking and laughing amongst themselves. In the end I had to approach to get help. We checked in, even though room pre paid , hotel asked for a cash deposit of Euro 250. We happily obliged Once our taxi pulled up in the driveway, we needed help with our heavy suitcases. There was 2 employees standing around , talking and laughing amongst themselves. In the end I had to approach to get help. We checked in, even though room pre paid , hotel asked for a deposit of euro 250. We happily obliged. I even inquired if it was ok to charge something for. mayo. Answer: no problem . The next morning bought a couple of croissant to be told , I was not allowed to charge to my room. I was quite embarrassed. Luckily, I had cash in my pocket. I asked reception for an explanation and received 3 different ones over the next 24 hours. Basically the gist is that Euro 250, is not enough to cover the purchase of a couple of croissant. Had they asked for more deposit, I would have happily obliged. Upon entering the room, we noticed the safe was locked since previous guest, so we had to call security. At night, still suffering from jet lag, we woke up in the middle of the night and decided to make a cup of tea. Unfortunately, tea had not been replenished since previous guest. I decided instead to read in bed, this is when I noticed the bed lamp heavily covered in dust. Spoke to a manager upon check out, but not convinced with his excuses. . I even inquired if it was ok to charge something at mayo. Answer: no problem . The next morning bought a couple of croissant to be told , I was not allowed to charge to my room: needless to say I was quite embarrassed. Luckily, I had cash in my pocket. I asked reception for an explanation and received 3 different ones over the next 24 hours. Basically the gist is that Euro 250, is not enough to cover the purchase of a couple of croissant. Had they asked for more deposit, I would have happily obliged. Upon entering the room, we noticed the safe was locked since previous guest, so we had to call security. At night, still suffering from jet lag, we woke up in the middle of the night and decided to make a cup of tea. Unfortunately, tea had not been replenished since previous guest. I decided instead to read in bed, this is when I noticed the bed lamp heavily covered in dust. Spoke to a manager upon check out, but not convinced with his excuses. This is our 6th stay, the last one being last July Not sure what happened since our last stay, but the service has dropped to what is now an unacceptably low level. It seems the ( very large) hotels focus on quantity at the expense of quality . What a shame…

Other services slowed without reception For example: asking for extra water and asking for take the luggage

My stay at the Hyatt Regency Paris Étoile was fantastic! The location is incredibly convenient, making it easy to explore the city. The staff was warm and welcoming, ensuring a smooth experience. The market was well-stocked and convenient, and the rooms were spotless, spacious, and comfortable. Best of all, the view of the Eiffel Tower was absolutely breathtaking! With top-notch service and excellent amenities, this hotel exceeded all expectations. Highly recommend!

Overall, our staying experience is pleasant. Staff is friendly and helpful. It just happened one day the house-keeping forget to make-up our room, we called to reception and they came immediately. We were impressed by them. Two things worth mentioning is that: 1) Their hot water system may have some problem, when you are taking a shower, the water just cycling between hot and cold endlessly. 2) Their Intelligent Elevator System seems too complicated. After you key in your floor at the lobby it will assign a lift to you. However, sometimes the lift didn't come or we have to wait in the lift for quite some time before it moves.

Hotel location was good, room was clean, but on the small side. If you want the Eiffel Tower view, you would have to pay additional money at the counter.

Room was a little small however great view of the Eiffel Tower and the club lounge access was great

I enjoyed my stay in the hotel I got all that I needed in a hotel. Great place! Great breakfast!~

lovely stay! staffs in hotel were super friendly and helpful. small space in the room but overall is perfect! recommend here for solo traveller or couple!

Clean, modern, helpful staff, and nice view of Eiffel. Good value for money. 4stars but affordable.

Nice hogel graeat location

Too much business service but too little customer service. I was told that I would be getting a room with a view but asked for upgrade when I mentioned that. Bit too much for a young people. May be good for rich foreigners to bring ******* 🤣🤣🤣

We had a fab holiday staying at the Hyatt Regency Paris. The hotel is typical of most Hyatt chains around the world. Very clean, efficient with nice bar & restaurant. The view fr the skybar was fabulous as well as fr our room. But to me the star of the hotel is the staff. They are friendly, most accommodating and go all out to make your stay a happy one ….fr the reception, concierge to the waiters and doormen. Their housekeeper broke my sons perfume, and they left a note to apologise & said they will get a replacement. They searched everywhere for the brand but couldnt find it. They repeatedly apologise & asked what they can do. They gave chocolates to my daughter. We told them it was ok but the chief concierge, Oliver Mordelet insisted. In the end he gave us a free vip taxi to our train station and waived the extra charge for late check-up. We were so touched by their genuine kindness and professionalism. We have been to Paris many times but this is the first time we felt so welcome. Thank you so much staff of Hyatt Regency Etolie. We will be back for sure!!!!