Gästanvändare
28 oktober 2024
Our stay at this hotel was disappointing. We booked a room with an Eiffel Tower view at an additional cost, but upon arrival, we found you could barely see the tip of the tower—and only if you leaned awkwardly. Worse, the room had bedbugs, so we requested to be moved. The receptionist on the first day was helpful, promptly arranging a room change and assuring us we'd be refunded the 80 euros difference for the "view" we didn’t receive. However, every day after that, a different receptionist was at the desk, none of whom knew about the refund, and after months of contacting the hotel, I still haven't received it. Additionally, the replacement room was disappointing: the ceiling fan was so unstable we feared it might fall, so we couldn’t use it; tap water dripped constantly in the bathroom, and overall, the room's condition was below expectations. The only real positive was the central location and the friendly receptionist who tried to help on the first day. But given the lack of follow-through and the room issues, I can’t recommend this hotel for the price.
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