Lodges at Deer Valley

Just spent a wonderful week at the Lodges of Deer Valley with friends- my second trip in 2 years. The resort is WONDERFUL- from the great staff ( Jinkie in the store on site, Marshall at the front desk, Drivers Peter + Greg) to so many more on sight. Off season- so the restaurant was closed but we got essentials at the store in the lobby and in town. Shuttle drove us around for all our needs. Workout room and hiking trails behind the building are great.

Normally I like to try and find one thing of improvement with places we visit and stay; that being said this place was amazing. The staff was fantastic at all times. The amenities were perfect. The location was amazing. The daily breakfast buffet was one of the best I’ve ever had at a hotel. This place was Just a 20 out of 10!!

Large comfortable condo #2218. But Vacasa is a disaster. Large carpet stains in hallway and bedroom. Vacasa did not get the carpets cleaned in spite of frequent assurances. When we arrived the security pass did not worked. So we were locked out of the parking garage and almost all of the resort. Turns out it expired the day we arrived and Vacasa did not renew it. 2 hours to get card activated. The air conditioner only pumped warm air the last two days. Did not bother with Vacasa. All the calls to Vacasa were handled by someone in Oregon. They had zero knowledge of this property. Unacceptable lack of service.

The customer service we received was top notch. We had to push back our stay last minute by a day due to a sick child and the hotel staff went above and beyond to accommodate us and rebook everything. Jack B at the front desk deserves special mention for spending almost an hour trying to figure out the most cost effective way to rebook the lift tickets for the right dates. I can’t thank Jack and his team enough for their efforts and kindness. Most other hotel staff would have just given up but Jack didn’t quit until he figured it out. It really set off our trip on the right foot and just a small example of the famous deer valley customer service that keeps us coming back! Thank you again! The rest of our stay was also lovely. The shuttle to the mountain was incredibly convenient and the included breakfast was excellent (especially the lemon blueberry ricotta pancakes!) We will absolutely be returning!

Two families shared unit 4205/4207 over the President’s day weekend. As mentioned in other reviews - the Lodges are privately owned units which are rented out. This unit was set up well with a queen, a king, and third bedroom with bunk beds to sleep 4. There is a pullout sofa as well. Only knock on the unit is the TV - the only smart TV is located in the bunk bed room and not in the main living area. The TV in the living area is small, certainly compared to the other units we saw through the window. Kitchen was adequately appointed as we cooked in a few nights and used the outdoor grills as well. Breakfast was included for our stay and it was fantastic. Skier shuttles take you to the Snow Park base area but it can be busy so you may end up waiting to get a shuttle - better to leave early or late. Same is true returning to the Lodges. We had to walk back a few days because the shuttles couldn’t keep up. The walk is not terrible, but it is a half mile. Hot tub and pool were a big hit with everyone. The robes are not to be discounted! Very handy keeping you warm to and from the hot tub. Mountain conditions were tough - no snow here in seven weeks so it feels like east coast skiing. Corduroy would be skied off quickly and by mid day many trails were down to ice. Thankfully the resort got some snow (approx 4 inches) which helped a bit. All in - I’m not sure I would stay here again. We stayed during the holiday period so the rates were heavy but I will look for other options if we return. For this price point, I would want more services such as a restaurant capable of servicing the hotel. The Brass Tag was closed Tuesdays and Wednesdays but were also closed over the President’s Day holiday. However, I will say the Cadillac service was so very awesome. The drivers are really the face of the resort, and drivers like Doug, Pat, Michael, Peter and Matthew all made our stay great. They were so friendly and offered so much history and insider tips!