The Fitzwilliam Hotel

3 main 5* members of staff Ian, Sharon Jodie made my stay so comfortable. Sadly it was ruined by an obnoxious, rude and totally unprofessional attitude when she told me I was not a priority after ordering a meal 20th July 25 as Wedding guests were her priority. She made me wait 90 mins for a jacker potato and told me I wasn't in The Hilton!!!!!!! Rottweiler Vanessa apparently the Manageress. Can't imagine who interviewed her to give a business such a terrible name??? 2 members of staff were standing there when she said these dreadful things to me when I hadn't complained????? Needless to say I won't be going back there. Hope people are aware of her presence before they book. Ian the receptionist was an outstanding member of staff. Pity this awful woman can't take a leaf out of his book! Angela

I will be honest and say I picked this hotel purely on price alone without any prior knowledge of the hotel or area. £69 for two including a cooked breakfast? Wow! Didn’t really have high expectations but as we were in Rotherham visiting friends for one day only I thought why not? I didn’t read the reviews as I had already decided in my own mind what I thought it would be! Arrived at 3 pm and got a good welcoming receptionist who gave us room 19. We thought it was more than acceptable, nothing fancy but clean and quite spacious. In the evening we returned to have a few drinks in the bar and we enjoyed listening to the karaoke that was going on in a function room. The hotel has a lot of different areas with pool table and darts board, lounge area and bar area. Plus an outside area too. Seems popular with locals. I enjoyed the banter with one barmaid who was deffo on my wavelength humour wise! She made me laugh. In fact ALL staff were very pleasant and willing to help. I gather the hotel IS popular with functions and I could see why. In the morning we were shown into the breakfast room by the receptionist who asked if we both wanted a full breakfast and what beverage and although no extras, such as cereal or fruit juice (remember was only £7 each) we had a really good full English with toast and tea or coffee. More than happy and actually filled us up through to tea time! My negatives are purely to help but not sure if management actually read. There was no remote control for the tv which I do like to look at before bed. Although we were offered another room, which DID have a remote we couldn’t actually turn the tv on in that room. So as we hadn’t actually taken our stuff, we reverted to our original room. We were offered to move again but declined as it was coming up to midnight. (Staff did their best and maybe reception could keep some spares?). Also ensure all tvs are on standby so guests can switch on easily enough? Although breakfast was fine, our breakfast and teas and coffees were brought out but then the staff disappeared and we weren’t given any sugar or asked if we needed anything else ? We had no idea where they had gone off to? Condiments were actually outside the room ! A young man came to take our plates away but didn’t speak or ask if everything had been ok. These are just picky details that do make a difference. But if you want a fabulous budget hotel I really do recommend. If you have set expectations then probably better to pay more elsewhere. We would definitely stay here again. For the price it was excellent. I quite fancy the tribute acts that are advertised.

The room I stayed in (24) was perfect for me the room was spotless and the bed was comfy. The shower was brilliant. The staff here are amazing everyone from Rachel and Emma on reception to ian and Lewis on the bar. Chris the chef makes really good food and the bar is a good place to meet people and have a laughv