Gästanvändare
26 september 2023
Where to begin? Sadly, this property fell way short of being a 5-star establishment, and in no way matched our previous experiences in 5-star hotels. We arrived at the hotel in an uneasy silence and were shown to our rooms by the helpful guides. Upon arriving at the hotel, it was plain to see that the reservation we had booked (the Oregano Premier Sea Room View with Private Swimming Pool), was a mistake. The Swimming pool and Suite was anything but private and the view was far from premier (you could barely see the sea from your ‘suite’). The location of the hotel is far removed from the tourist areas, with the local transport links very limited and the only options which the hotel kept reiterating were private hire (which we did do) and local taxis which were very expensive. We returned after an evening to Naousa to what we were promised would be a calm relaxing evening, it was anything but. The air conditioning in the room we had left on to ensure the room was cold when we got back, was very limited and was far away from the bed, we called reception to help with this and they came out and ‘helped’ us with this, but the air conditioning could still not be felt. However upon dealing with our query, to our horror we found out a staff member had used a path situated on the property to get into the front of the suite, the privacy that had been advertised wasn’t that staff was going through the terrace and using the path to deal with ourselves, other guests and to return to their quarters which we then heard them converse loudly throughout the evening. The small TV that was in the room kept cutting out throughout the night and a member of staff came out three times to try to get it to work, the shower head was very small and inadequate, especially for a 5-star hotel. The shutters for the suite swung open just as myself and my partner went to go to sleep, which made a very loud noise and staff had to come out twice to get the issue resolved, finally handing me a key to lock it, surely this should have been inside the door when we arrived at the property? After the unpleasant issues that had occurred throughout the evening, we were offered a free upgrade which was later withdrew, as we were then left to attempt to sleep, all we could hear was the staff in their quarters talking loudly throughout the evening and the incessantly loud fridge. My partner and I having barely slept at all in the property, combined with the lack of privacy, the substandard facilities and the unease in the atmosphere led to us no longer feeling comfortable or at ease staying at the property and we left the following morning. Our reservation was to stay there for four nights; however, we checked out after one night. We were then shocked to see the property readvertising the suite on *********** on the day we checked out, It appears the property has charged 2 sets of guests for 3 nights in the property yet are refusing even a partial refund for our stay. We don’t wish fo
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