Gästanvändare
23 juli 2022
I was not happy with this hostel at all. On arrival, I thought that my room was pre-paid, and was shocked when the lady on reception told me this was not the case. I could not connect to the hostel Wi-Fi to check my bank balance so had to go to a shopping centre to check. I saw that I could not afford the bill to stay for the 4 nights, so I sent an e-mail straight away to let them know I could not afford to stay so not to expect me. Later on that night, they still charged the full balance on my bank card and I had to go through ******* to get a refund. Had I not been given a refund, I would have struggled to feed myself for the rest of my holiday as I am on a budget. I found the staff members very rude and unhelpful.
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