Embassy Suites by Hilton Parsippany

Bad drainage system tubs full of hair no emergency maintenance guys to snake the drains clean anything literally had to do it myself

Stayed for 4 days, the frequent followup of embassy suites was a really good feature where i dont have to call reception , just message and things are done. Thats such a simple way. Although there were some hiccups during our stay but they made sure everything was good.

I'll start by saying that I normally don't give bad ratings as long as the basic commodities are given at a hotel. Don't be fooled by the outside of the hotel, as soon as my family and I got to the hotel there were issues. The person at the front desk was rude when I asked about the pool hours, stated that all staying at the hotel have to make reservations to use the pool! I've never seen that before but ok. Later we get to the room and felt the room was warm even though the AC was set to 65 degrees, but figured maybe it would get cold soon. An hour later I called the front desk to inform them of the issue, they sent a maintenance guy and he stated that he would come back to let us know the issue. Another hour later I called the desk again and they started that half the hotel was without AC and all they did was to advise me to turn off the unit and open the windows!! Seriously? It was 85 degrees outside with 70% humidity. We had no other choice but to open the windows and try to sleep in those conditions. Also they claim that some of their rooms are suites...not at all, it's a regular room with double beds a pull out couch, a microwave and a small refrigerator, definitely should not be advertised as a "Suite". Save your money and book a better hotel. We will never ever stay at this hotel again. Oh lastly the room we stayed was dirty and it smelled like sweat and mildew. Horrible experience for sure!