Midas Hotel and Casino

I was very disappointed with this hotel. The first thing I request was a fork and knife to have my lunch the hotel brought me a spoon and fork. The second main concern was that there was no hot water. I contacted the hotel and trip.com they tried to fix the water but unfortunately this was not possible. The AC was ridiculously high that I left my -10 degrees weather back home to get to philliphines to enjoy the summer but was disappointed that I couldn't. When I enquired i heard it was because of the christmas decoration that would melt cause it was done from icing sugar. The hotel manager Aiza tried her best to accommodate us and upgraded our room type. At that time she got the engineer to check the water and it got to Luke warm but the next day the water was cold again. The hotel acts as though they are up to international standards but that's not the case. They don't allow room billing unless you ask and it comes to a shock to everyone what you are asking. The standard of food is terrible 😑 I would highly recommend that you reconsider your options for the price you pay cause it was not worth the price we paid. The hotel did have a good fireworks display for the new year and that's what we enjoyed the most. The staff are all kind, friendly and helpful.

March 12,2025, 22:06:21,reception lady ask me freeze 9000Peso in case of any consumption, she promise this 9000Peso will return after departure. At the earlier of March 20th, I double check with reception, she confirm this 9000peso will refund in 5days. Unlucky, so far this 900peso still not refund. Can anyone help me with that?

Hotel staff was professional, kind and helpful. Amazing buffet breakfast, one of the best in Manila. Useful free shuttle to moa. Our only disappoinment was the room cleaning: no floor cleaning, no bedsheets change for 5 nights, found a couple cockroaches inside the room.