Gästanvändare
26 december 2023
The hotel victoria wins on at least two fronts: perfect location and great staff (more on that later). As others have pointed out, you just need to step out across the road to be on the slopes. The ski cabinet service is absolutely fantastic. The hotel is great, warm, nicely decorated, amazing spa -wow there are so many options: steam room, Finnish sauna, Roman sauna, swimming pool,jacuzzi, outside jacuzzi and more! The rooms are spacious clean and more than adequate for everyone's need ( the only minor point is that I would have preferred a non- carpeted solution as it's not easy to keep the carpet spotless and it's not unexpected that some stain might be present but I understand this is a personal choice and not an issue). The hotel food is more than adequate and there's always a great selection for antipasti and main courses plus they are able to offer off menu solutions for kids which is greatly appreciated. Sometimes one dish might not be perfect but hey who is! If you're into sweets might find a limited selection but once again the fresh fruit salad has been my choice every night. One minor recommendation is maybe consider checking the freshness of the antipasti as sometimes they might have been stored in free air becoming slightly oxidated which might go to detriment of the whole experience...easily solved. We had always great food. The wine selection is good with decent prices and some great local solutions with low carbon footprint. The staff: everyone from director to the cleaning staff is kind polite smiley and helpful. Bobo was incredible....he loves his job and it shows. It felt we were at home away from home.They always find a solution for amy issue or request (they opened the kitchen for breakfast for a few family that had to leave really early...wow!) And they mean to provide the customer with a great service. Last but not least...Giorgia and Gin of the entratainment team: wow! My kid couldn't wait to go back to the hotel to be with them...when we offered to join us in the swimming it preferred to stay with giorgia:) in the evening we couldn't wait to be doing the baby dance with them and the other parents or the games! My little one had an absolute blast! Thank you both as they made our holiday even more perfect. We want to go back. Thank you hotel Vittoria:)
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