Hotel Orchidea

Hotel Orchidea in Italy is a true gem, offering a warm and inviting atmosphere that truly sets it apart. This family-run hotel excels in both hospitality and expertise, making it an ideal choice for anyone visiting the region, especially if you're planning to ski. From the moment you arrive, it's clear that the owners take great pride in their hotel and its guests. The personal attention to detail and friendly service make you feel like part of the family. The staff is always on hand to offer local insights, ensure your comfort, and help with anything you need—whether it’s recommendations for local attractions or tips on navigating the ski slopes. Speaking of skiing, Hotel Orchidea’s knowledge of the local ski area is exceptional. The family knows the mountains inside and out, and their guidance is invaluable for both beginners and seasoned skiers. They provide useful advice on the best runs, the current snow conditions, and even the best times to hit the slopes to avoid the crowds. For those new to skiing, the hotel can help arrange lessons with trusted instructors, ensuring a smooth and enjoyable experience. The hotel itself offers a cozy, comfortable setting, with rooms that are both modern and traditional, reflecting the charm of the area. The on-site restaurant serves delicious, locally sourced cuisine, and after a long day on the slopes, you can unwind with a drink in the lounge area or enjoy a relaxing evening in the wellness center. Overall, Hotel Orchidea is the perfect place for families, couples, or groups looking to experience both the charm of an authentic Italian alpine village and the thrill of skiing in one of Italy’s finest ski areas. The family’s dedication to ensuring your stay is memorable, combined with their unparalleled knowledge of the ski region, makes it an exceptional choice for any ski holiday.

Crystal ski have rooms within this hotel that are no more than cupboards , no windows , just a skylight , you can’t even tell what the weather is like unless you go down in the lift and exit the hotel , when i complained they had no solution , Zero , my options were to find my own expensed accommodation , fly home the next day at my expense or live in the cupboard for the next 6 days , I have my son with me or I’d fly home but he’d be heart broken , reading between the lines it would appear they book the very cheapest rooms in the nicer hotels and then leave you too it these days , I’ve been a customer for over 10yrs with over 15 great ski trip booked with them !! I’m cancelling the big family February trip as they’re no longer trustworthy . BEWARE OF CRYSTAL SKI NOT SUPPLYING A SIMILAR ROOM TO THE ROOM YOU SEE IN THE PICTURES.

This was our 3rd stay at the Orchidea which was perfect as usual. Received a warm welcome from Andreas and Sonia on arrival. Hotel was spotlessy clean. Food was excellent with good choices for vegetarians, the chef would go above and beyond for those with special dietary requirements and offer extra choices to what was on the menu. All staff including cleaners and waiters were friendly and efficient. Packed lunch was welcome on last day as we had a very early start. Can't wait to return.

The owner, a man called Andrea, is extremely rude. When I approached him informing that the room temperature was very low, he suddenly became very aggressive. He came very close to me, literally invading my private space. Then he yelled that if I do not like his hotel I have to leave immediately!

We’ve been to this hotel on three separate occasions now and this will definitely be the last. The owner is just plain rude. When we arrived, I accidentally let my skis fall on one of her cheap glass vases that was at the side of our bedroom door. Of course it smashed the vase but I didn’t expect the owner to ask me for 50€ to replace a cheap vase that wasn’t worth more than £5. When we challenged her, she then asked for 30€! So she was just making it up as she went along. On another occasion, we were playing cards quietly in the bar and exactly at 11pm. She rudely asked us to go to bed as she wanted to lock up. Her customer service skills are very poor and we will never come again nor recommend anyone to this hotel as there are far better in Passo de Tonale.

We spent a few very nice days at the hotel. The room was big and everything was perfectly clean. We felt very comfortable here and everyone was very friendly. Breakfast and dinner were very good. A beautiful view of the surrounding mountains is a matter of course. The very nice wellness was just a pleasant bonus. The owner of the hotel was very helpful when we had to deal with an unpleasant family situation. We can only warmly recommend a stay at this hotel to everyone.