Holiday Inn Pattaya, an IHG Hotel

I had a very good stay at Holiday Inn Pattaya. The room was clean and comfortable, the location was convenient, and the hotel’s restaurants were excellent. Breakfast offered a wide selection of tasty options, and the infinity swimming pools were a highlight very relaxing with a great view. The rooftop bar and the pool bar were also excellent, offering a great atmosphere and drinks. The staff were friendly, which is something I consistently experience throughout Thailand and always appreciate. However, there were a few points that could be improved. First, the hotel charged a 2,000 THB deposit, even though the website (trip.com) mentioned only 1,000 THB not a major issue, but it would be better to match the stated policy. Second, the bell staff did not offer assistance with my bags during check-in or check-out, even though I had a backpack and handbag. While I can carry them myself, I believe it’s part of the service to offer help so the guest can choose, am I right? 🤔. Anyways, Lastly, there was an occasional sewage smell in the bathroom, which I understand is quite common in Pattaya even at 4- and 5-star hotels. The staff tried to resolve it promptly, but it did return, I guess it’s a normal thing in Pattaya. Overall, a very good experience and I would recommend this hotel for couples, families with kids, and leisure travelers.

Perfect for families! The 2 swimming pools are very nice. Breakfast buffet has a variety of food including kids food and vegetarian. My daughter really loves the kids’ club which has lots of fun activities and sliders. I’ll definitely come back.

One thing I did wish the hotel to be mindful of, is to provide a slip mat for the shower, it was slippery when I walked in and I did fell and hit my head. I reported the incident to a member of staff over room service and later they provided me with a slip mat, but no followup or general concern over the phone on how I was, so that’s a bit….cold in my opinion. Luckily I’m a young bloke so it wasn’t so bad, but if this happened to a solo elderly traveller, the consequences could be disastrous. Overall, everything is fantastic, I’d recommend staying here.

Beautiful moment here:) so amazing with firework festival

Nice clean modern hotel close to everything.

The hotel is newly renovated and it is best value of money to stay in this hotel.