88/28 Soi Naklue14/1 T.Naklue, Banglamung District, Na Kluea, Bang Lamung, Chon Buri Province, 20150, ThailandVisa hotellinformation
Kontrollera tillgängliga rum för dina resedatum
Vi erbjuder prisgaranti
1 natt
Gästrecensioner
8.5/10
Mycket bra
63 recension
För att säkerställa att de betyg som visas är äkta räknar vi inte bara ut ett genomsnitt. Vi tar även recensionens trovärdighet och gästens vistelsedatum i beaktande för att fastställa det slutgiltiga betyget.
Verifierade recensioner
Läge och interiör8.3
Bekvämligheter8.6
Service8.6
Renlighet8.5
Filtrera efter:
Sortera efter:
Alla recensioner(63)
Positiva recensioner(57)
Recensioner med foton/video(25)
Vänlig personal(23)
Rent och städat(22)
Utmärkt vistelse!(20)
Utmärkta rum(17)
Utmärkta bekvämligheter(7)
Rofyllt och bekvämt(7)
Utsökt frukost(6)
Många bekvämligheter(5)
Negativa recensioner(6)
Anonym användare
Superior-rum i kingsize
Bodde på nov. 2024
Familj
9 recension
2.0/10
Publicerades 31 dec. 2024
This was one of the worst hotel stays I’ve ever had, and it’s shocking that this property claims to be a 5-star hotel on Trip.com.
First, the WiFi was atrocious. It didn’t work at all, and I had to repeatedly call the front desk to have it fixed. Even after multiple attempts, the connection was unreliable and slow. For a 5-star property, this is completely unacceptable.
The cleanliness was appalling. The room floor was sticky, with visible dirt, and it clearly hadn’t been cleaned properly. Dust coated the surfaces, and the bathroom wasn’t much better—it looked like it hadn’t been maintained for weeks. It felt like staying in a low-grade motel rather than a luxury hotel.
The TV didn’t work either. It refused to turn on, and there was no explanation or attempt to fix it. This added to the frustration of having limited in-room amenities and left me wondering how the hotel could neglect such basic facilities.
The noise levels were intolerable. Late at night, large groups of tourists checked in, creating chaos in the hallways. Adding to this, the soundproofing in the rooms was awful. Every noise from neighboring rooms, including some extremely “unpleasant” and inappropriate sounds, was clearly audible, making it impossible to relax.
The staff were unhelpful and unfriendly. Communication was a big issue as they struggled with basic language skills. For example, when I asked for a toothbrush, the staff simply pointed vaguely somewhere instead of assisting me. This lack of professionalism and hospitality was disappointing and made the stay even more unpleasant.
The room’s amenities were outdated and poorly maintained. The furniture was scratched and worn, the air conditioning was loud and inefficient, and the overall condition of the room was far below standard.
The hotel claims it was renovated in 2023, but honestly, who knows? Nothing about the state of the room or the facilities suggested any recent renovation. If this is the result of an upgrade, I dread to think what it was like before!
This hotel is far from what it advertises and absolutely not worth the price. It needs major improvements in cleanliness, soundproofing, basic amenities, and staff training to even come close to a true 5-star experience. I strongly recommend looking elsewhere for a better stay.
Översätt
Svar från boendet: ขอบคุณสำหรับคอมเม้นของคุณ ทางเราน้อมรับและพร้อมปรับปรุงแก้ไขให้ดีขึ้นค่ะ ขอบพระคุณสำหรับคำแนะนำที่ดีให้กับเราค่ะ
jatqkthh
Superior-rum i kingsize
Bodde på nov. 2024
Res med vänner
13 recension
10.0/10
Enastående
Publicerades 2 jan. 2025
It is very good service
Översätt
Svar från boendet: Thank you very much for your comment
Munkhbayars
Superior-rum i kingsize
Bodde på okt. 2023
Par
3 recension
8.5/10
Mycket bra
Publicerades 26 nov. 2023
i spent five days so i went to outside everyday but i think this hotel shuttle service not available ,may be next time improve process made it , thanks a lot
Översätt
Svar från boendet: ขอบคุณลูกค้าที่ให้คำแนะนำ ทางเราจะดำเนินการนำคุณคำติชมไปปรับปรุงการบริการในโอกาสต่อไป
Svar från boendet: Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Svar från boendet: Dear Mr. Yin Weiqi,Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 rating means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon.Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Svar från boendet: Dear Peng Siwei,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Best regards,Kittiphat P.Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Svar från boendet: Dear Mr. Qian Liang,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Ealing&chenyiling
Superior-rum i kingsize
Bodde på jan. 2025
Res med vänner
13 recension
10.0/10
Enastående
Publicerades 22 feb. 2025
再次來這家酒店,客房寬敞,非常安靜,過景點打突突車很快就到
Översätt
Svar från boendet: Dear Ms. Chen Yiling,Thank you so much for returning to stay with us! We're delighted to hear that you enjoyed the spacious and quiet room. We're also glad that the convenience of traveling to the viewpoint by tuk-tuk was added to your experience. We truly appreciate your kind words and look forward to welcoming you again soon!Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Svar från boendet: Dear Ms. Zheng Yuanji,Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Svar från boendet: Dear K. Pat Tangsantiwong,Thank you for taking the time to write a 5-star review for our hotel! We are glad to hear that you had a great experience during your stay, especially your love of our location, the cleanliness of our rooms, and the service of our staff.We will continue to maintain our standards to ensure that every stay is memorable and enjoyable for you every time you come back to stay with us.If you have any suggestions or anything that we can improve to make our service better in the future, we would be more than happy to share them with you. We hope to welcome you back soon.Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Svar från boendet: Dear K. Thanitsa,Thank you for choosing to stay with us and for sharing your positive experience. Your rating means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon.Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Svar från boendet: Dear K. Walailuck,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us, and we hope to serve you again soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out.Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Svar från boendet: Dear K. Rawiwan,Thank you for choosing to stay with us and for sharing your positive experience. Your rating means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!Best regards,Kittiphat P. (Austin)Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.
Svar från boendet: Dear K. Saranporn,Thank you very much for your feedback regarding your stay. We appreciate your helpful suggestions about the room, which may have caused some confusion. We will work on improving our communication to ensure clarity for all our guests.Concerning the breakfast experience you had with the Chinese tour group, we will enhance our management to guarantee that everyone has a comfortable and hassle-free experience.We hope to have the opportunity to welcome you again in the future. Thank you for choosing to stay with us. And we are committed to continuously improving our service.Best regards,Kittiphat P.Reservation Agent D-ECO Wellness Centre PattayaTel. +66 (0) 82 280 822288/28 Moo. 5, Naklua 14/1 Alley, Pattaya City, Bang Lamung District, Chon Buri 20150.