Premium Pool Villa Pattaya recensioner

Svar från boendet: Thank you so much for staying with us at our private pool villa. We are pleased you enjoyed your stay and we hope to welcome you again soon.

Svar från boendet: Thank you so much for staying with us. We appreciate your kind feedback and we are so pleased you enjoyed your stay. We hope to welcome you again soon.

Svar från boendet: thank you so much for staying at our private pool villa in Pattaya. We hope to see you again soon

Svar från boendet: Thank you for choosing our private pool villa for your stay in Pattaya. We are sorry that you overlooked the location of the villa before making your booking. We apologise that the pool table is crooked, it is due to the previous guests trying to sit on it, despite us asking guests not to do so. We recommend that people bring their own toiletries to avoid any disappointment as everyone has their own preferences for toiletries.

Svar från boendet: Dear Shenxiankaixinhuluwa, yes, it is correct, this is not a hotel, it is private villa rental with full independence. We do provide additional towels and cleaning upon request. We also recommend that guests study the location carefully before booking so they can decide how they will travel from one place to the next. It's only 10 minutes from the beach, which we consider not to be far, so this is purely a matter of opinion. It should also be noted that all the relevant information is posted on the platform to inform guests that this is not a hotel like property and daily housekeeping, towel change and bedsheets are offered for an additional fee. We recommend guests read all the fine print before completing their booking.

Svar från boendet: Dear Jingya, unfortunately, this is not true. First of all, the platform states very clearly that the room rate does not include any housekeeping/daily cleaning. You clearly overlooked this information. After you complained about it, we provided you with cleaning, fresh towels and toiletries completely free of charge. We challenge you to provide us with the evidence that you had to pay for such items as we can guarantee that this is not the case at all. The swimming pool has the pool pump running around 12 hours per day and is cleaned by a professional cleaning company 3 times per week. The pool is chlorinated. Perhaps your friend was sensitive to chlorine. It seems highly viable that this was an allergic reaction to something because it only happened to your friend and nobody else who went swimming in the same pool. It should be noted that it is not normal for someone to extend their stay at accommodation that they are not happy with. Normally, people will check out and not book further nights after checking in and staying. But you actually extended your stay, as mentioned in your own comments, despite being unhappy?! Lastly, it should also be noted that you were in breach of your rental agreement as you smoked inside the property, which is strictly against the rules and is a fire hazard for our property. We wish you a pleasant stay at your future choice of accommodation.

Svar från boendet: Dear Fashenjingde. We are so sorry to ready your review here. The platform does state that this property is not a hotel and additional fees are required. This property is a homestay, and you are completely independent, you have to look after your own provisions and laundry, cleaning, cooking, etc. We can provide a private maid but it is an additional charge because most people who book with us want total privacy and to be left to their own devices. Regarding street lighting, this is something that is completely beyond our control. Public roads and street lights are outside of our jurisdiction and must be taken care of by the government of Thailand. May we suggest you complain the the authorities about it being dark on the road.

Svar från boendet: Dear Jochen, thank you so much for staying with us at our private pool villa. We are so happy that you enjoyed your stay. We hope to see you again in the future.

Svar från boendet: Thank you so much for staying at our private pool villa. We are pleased you enjoyed your stay and hope to welcome you again soon

Svar från boendet: Dear Guest, we are sorry that the authorities have blocked some roads. We try to inform our guests only to use Thepprasit Soi 17, but they do not follow the instructions and follow their own way and reach a roadblock. There is some road construction, which we cannot change and cannot control because we do not own the road. The villa you booked is the villa that you received. We checked and it is 3 bedroom villa. The layout of the villa is unique, but it is exactly 3 bedrooms. We are sorry you are disappointed and hope to have the opportunity to serve you again next time.

Svar från boendet: Dear SO YI YIP, We are so surprised that you would take photos of bedsheets after you slept in them, we have photographic evidence that the the villa and bedsheets were clean before you arrived. It should be noted that the only thing you complained strongly about upon arrival at 3am was not being able to find cup noodles and you were dissatisfied with the location of the property. We did ask the beach and the local shops to move closer to the villa to pacify you, but sadly, they declined. Guests are expected to check out the maps and location of properties before booking as we cannot be held responsible for the location. All these photos you posted here - you did not send them to our management team at all. We feel that all of this was a ruse to get relocated/upgraded or refunded. The villa is advertised as 6 bedroom with 5 bathrooms, so it is not really feasible to complain that one of the bedrooms didn't have a private bathroom. As for your refund, it has been processed already, so this is another untruth written in your review. We have nothing further to say.

Svar från boendet: Dear guest. We are so sorry to read your review. We understand that the air con started to leak during your stay. Unfortunately, this can happen any time, without warning. We did fix it immediately. The toilet seat was broken upon your check out and we replaced it. The villa is not new and that is why the prices are modest and relate to the age of the villa. We are sorry that you were disappointed. We hope to see you next time at our brand new villas.

Svar från boendet: Thank you so much for staying at our villa. We are pleased you enjoyed your stay and we hope to see you again soon

Svar från boendet: Dear Guest. We are surprised to see your review because you booked an additional night. You booked one night and then a second night. You arrived too early for checkin and that's why the villa was not quite ready for you. Please understand that this is not a hotel, it is homestay and as such, we do not include daily maid service. We supply shampoo and basic toiletries to get you by on arrival. We don't supply slippers and we do not put this in out listing, so it is hard to understand why you would expect something that is not in the amenities provided. As for communication, you were contacting us very often during the early hours of the morning on WeChat, writing to us in Chinese. We don't have Chinese speaking staff and communication was difficult. You were ordering room service and cleaning and laundry at 2 and 3 in the morning. You also informed us that you broke a glass, you broke a cup. We are sorry you expected us to do your clothing laundry free of charge, it is not possible. We feel we provided you with the best service we could and sorry that you misunderstood your homestay villa to be hotel with 24 hour butler type service. We wish you pleasant travels.