Villa Navarre

First thing to say is simple. The staff are an Asset or Liability to ANY business activities. The people manning this lovely ,quirky Hotel fall into the first I am very happy to report. The Hotel was warm ,cosy and welcoming though sparsely occupied. This hotel enjoys what I think few other establishments do- uninterrupted views of 'them thar hills';beautiful. It has a Michelin Restaurant but my pockets were not deep enough to try it out!! The Bar is big and wide but, alas not fleshed out with guests which is a shame for it deserves more people to see how this once private House/ residence is still a nice place to rest after those Mountain visits! I will ,like the General, RETURN! Thank you dear Olga and all staff ( too numerous to name) for a very pleasant and happy weekend! You were all so kind. Patrick Mosley .

We checked in 7pm today room 5. We waited 15 mins in reception, no staff! We traveled over 1000km to get for our 40th wedding anniversary. requested a table for dinner. We were told the restaurant was full. We were told to go into town to find something to eat. How can a 5 * hotel not have enough space for its residents. We booked our room months ago. Appalling! The receptionist could not have cared less! The bedroom is large but the bed old and saggy. Honestly it is pretty rubbish. Decided to give breakfast a miss. They don’t deserve any more of our money. Staying in a chateau tomorrow night in northern France hoping for a better experience. I hope the manager actually reads this comment Our experience has been crap Really not 5 star!

I found the hotel not up to the 5 star level . There was not even room service or a snack to be served to guests on a Sunday. I had to order from Uber eats not to starve as I was tired to go out and search a place to eat . It’s service more of an Ibis hotel than a french 5 stars … really deceiving!!

Wonderful grand hotel, located in a fashionable neighborhood. Spacious rooms, large garden with lawns and a swimming pool. My room had a balcony overlooking the gardens and out to the Pyranees. Ten minute drive to the Pau Golf Club. Avoid the restaurant. The food was terrible.

ATTENTION AUX ALLERGIQUES !!!!!! Après plusieurs rdv avec la commerciale qui n'avait pas pris en compte ma demande sur le 1er devis nous mettons un autre menu adapté. Mais quelle n'a été notre surprise le jour J , Aucune information n'a été transmise en cuisine !!!! Inaceptable et TRES GRAVE !!!l Commerciale incompétante!!!! Pas digne d'un 5étoiles !!! De plus on nous a prévenu la veille pour le lendemain que la salle que nous avions louée n'était pas libre !!!! ( occupée j'ai ouie dire par la famille du directeur !!!!!) Incroyable ! Etablissement à Fuir absolument !!!

The property is outside Pau central and although the grounds are very grand, it’s all a bit tired. Found the staff friendly and the food pretty good but really not what I’d expect from a five star hotel. When we arrived it was extremely hot and a room with air conditioning was vital which we were pleased to have been allocated. The bedroom was adequate, clean and comfortable.