Grand Mercure Puka Park Resort

We had a 13 day stay that we booked 12 months ago. Stayed as part of the Accor Vacation Club. We feel as though we were given the worst room in the property. Poorly maintained room and facilities. Had to clean all kitchen items before using and wipe the thick film of dust out of kitchen cupboards. Told there was a communal laundry and led to believe that was it. Other members had washing machine facilities in their room. Housekeeping staff were the heroes of the stay. Poorly maintained garden beds and overgrown vegetation, causing more bugs and bees to inhabit the property than should be. The room was damp and smelt mouldy. This was like glamping, not a resort. Would have left earlier if we could have flown home. Would not recommend, nor return. EVER!.

The setting is very good, with private cabins set in the bush around a central restaurant and bar area, the rooms are well appointed and clean. The staff were all friendly and helpful. It would have got 4-5 stars, but the pillows in the rooms were terribly uncomfortable, and the food was distinctly ordinary for the price. We only ate in the restaurant on the first night of a three night stay.

My husband and I are currently staying here as part of a 20th Anniversary trip to NZ. We are from the US and just beginning a 20 day self drive tour of the country. First off, the country is beautiful, even in the winter. The hotel was well marked and extremely welcoming and accommodating as soon as we walked through the door. Unfortunately, on the second day of our stay, we got a flat tire nearly an hour from our hotel. We were able to put the spare on and drive to the next town, but it was clear we should stop driving on the spare when got there. The hotel sent a shuttle for us even though it was after dark and we were 30 minutes away. Simon, the young man who picked us up, really tried to brighten our spirits with pleasant conversation. When we arrived back, tired and forlorn, they took really good care of us and tried to help in every way possible. Luke, at reception, fielded calls from the auto shop for us and even searched busses for us should we need one to make it to our next destination. While I hope to be on my way to my next destination later today, if I have to stay another day day, there is no place I'd rather be.