Maureen R
30 augusti 2024
This hotel instituted a parking fee of $5 + $1.50 "service fee" (because you have to pay by QR code on your phone) recently, and even though I booked this hotel when the parking was listed as free, they would not cover the cost. The front desk person said "you can not pay, but they have a night auditor going around and if you get towed, the hotel isn't liable". They use an outside service called PMC so the hotel can act as if it isn't their choice. This company is employed by the hotel so it's totally their choice to have done this. It's outrageous, because this hotel is in the suburbs where you cannot get to this hotel without a car. In addition, this hotel is run down. creaky elevator, dirty carpets in the hallways and dirty floors. Most importantly, the safety bolt was broken on my door, but I didn't realize until I was about to go to bed, so I pushed the ottoman and desk chair in front of the door. I felt very unsafe. Hilton should be ashamed this is in their portfolio.
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