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Verifierade recensioner
Läge och interiör4.4
Bekvämligheter4.2
Service4.3
Renlighet4.2
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Alla recensioner(61)
Positiva recensioner(54)
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Negativa recensioner(6)
Stiza
Bodde på juli 2024
Par
1 recension
3.5/5
Publicerades 3 sep. 2024
The exterior and lobby of the hotel were quite rundown, with the lobby sofas appearing old and dirty. Check-in was supposed to start at 2 pm, but we only received our room around 3:30 pm after a long wait. Although the hotel offered refreshments during this time, it was still inconvenient. On a positive note, the room itself was impressive, resembling a 5-star accommodation, although the bathroom’s cleanliness was only average, particularly the walls, which needed better attention. Breakfast was decent but not exceptional and the place was quite humid. The staff, however, provided excellent hospitality, being very polite and friendly.
Översätt
Svar från boendet: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the check-in process and the condition of the lobby and bathroom. We're happy to hear that you were impressed with the room and that our staff provided excellent hospitality. Your comments are valuable, and we will address the issues you've mentioned to improve the overall guest experience. We hope to welcome you back and provide a more comfortable stay in the future.
Safety Lover
Rum Grand Superior
Bodde på okt. 2024
Familj
25 recension
4.0/5
Mycket bra
Publicerades 4 dec. 2024
Berkesan baik, service ok, breakfast cukup ok, kebersihan ok,
Översätt
Svar från boendet: Terima kasih atas ulasannya! Kami senang mendengar Anda puas dengan pelayanan, sarapan, dan kebersihan kami. Kami berharap dapat menyambut Anda kembali di kesempatan berikutnya!
Emma_H
Rum Grand Superior
Bodde på dec. 2023
Affärsresenärer
41 recension
5.0/5
Enastående
Publicerades 10 feb. 2024
Best hotel to stay near Pekanbaru mall. Also surrounding shops and street foods. I will definitely stay here again.
Översätt
Svar från boendet: Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found the location near Pekanbaru Mall and surrounding shops and street foods convenient. We look forward to welcoming you again in the future!
Niuhequn
Rum Grand Superior
Bodde på nov. 2024
Affärsresenärer
27 recension
5.0/5
Enastående
Publicerades 2 jan. 2025
Good and clean ; food is nice
Översätt
Svar från boendet: Thank you for your feedback! We're happy to hear that you found the hotel clean and enjoyed the food. We look forward to welcoming you again soon!
Willy Jong
Rum Grand Superior
Bodde på juli 2023
Affärsresenärer
11 recension
4.0/5
Mycket bra
Publicerades 2 aug. 2023
The room is alright, although a little old. The facilities are sufficient for a business hotel. However, the breakfast is a little bit disappointing due to salty (during my time of visit) but ambience for breakfast is good. The location of the hotel is also good for street food lovers.
Översätt
Svar från boendet: Thank you for your feedback! We're glad to hear that the room, facilities, and location met your needs. We apologize for the breakfast not meeting your expectations and will look into improving the quality. We're happy you enjoyed the ambiance and the nearby street food options. We hope to welcome you again soon!
Mutia
Rum Grand Superior
Bodde på juni 2024
Affärsresenärer
11 recension
5.0/5
Enastående
Publicerades 27 juli 2024
Location dan surrounding very good
Översätt
Svar från boendet: Thank you for your feedback! We're glad to hear that you enjoyed the location and surrounding area. We look forward to welcoming you again soon!
AndrewC
Rum Grand Superior
Bodde på okt. 2023
Affärsresenärer
10 recension
3.0/5
Publicerades 6 jan. 2024
Next to a mall
Not a new hotel but basic and decent
Översätt
Svar från boendet: Thank you for your review! We're happy to hear that you appreciated the location next to the mall. While the hotel may not be new, we're glad to know that it met your basic needs. We hope to welcome you back in the future!
Mr Channel
Rum Grand Superior
Bodde på juni 2023
Affärsresenärer
2 recension
3.5/5
Publicerades 31 juli 2023
Baguss
Översätt
Svar från boendet: Terima kasih! Kami senang mendengar Anda puas dengan pengalaman menginap. Kami berharap dapat menyambut Anda kembali di masa depan!
Gästanvändare
Rum Grand Superior
Bodde på jan. 2025
Familj
2 recension
4.2/5
Mycket bra
Publicerades 15 feb. 2025
************* Anak anak puas main air..
Översätt
Svar från boendet: Thank you for your lovely feedback! We're so happy to hear that the children enjoyed playing in the water. We hope to welcome you all again soon for more fun and relaxation!
Svar från boendet: Thank you for your detailed review! We're glad to hear that you enjoyed the breakfast and swimming pool, and that the hotel's environment met your expectations upon arrival. We appreciate your feedback on the room and bathroom, and we will work on improvements to ensure a more comfortable experience for future guests. We hope to welcome you again soon!
Irianto Sinaga
Bodde på okt. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 5 nov. 2024
Sangat Memuaskan
Översätt
Svar från boendet: Thank you for your feedback! We're delighted to hear that you were very satisfied with your stay. We look forward to welcoming you again!
elsa
Rum Grand Superior
Bodde på okt. 2024
Familj
13 recension
5.0/5
Enastående
Publicerades 21 feb. 2025
T4 strategis... yg agak kurang nyamannya..
Parkirnya dapat yg jauh (parkir MP).
Hotelnya bagus fasilitas lengkap. Baru dsini jumpa Kalau laki2 yg mau berenang gak boleh pake baju🙃
Översätt
Gästanvändare
Rum Grand Superior
Bodde på okt. 2024
Familj
4 recension
4.7/5
Otroligt
Publicerades 16 nov. 2024
Sangat menyenangkan.... Pelayanan ramah... Kami senang menginap di jatra
Översätt
Svar från boendet: Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant stay and enjoyed the friendly service at Jatra Hotel. We look forward to welcoming you again soon!
Svar från boendet: Thank you for your feedback. We're sorry to hear that your stay didn't meet your expectations, especially regarding the condition of the facilities and cleanliness. We value your comments and will work to address these areas for improvement. We hope to have the opportunity to provide a better experience in the future.