Holiday Inn Express Buffalo NE - Lockport

The first night was fine. The second night we found that the mounted pump containers in the shower had not been refilled for awhile. The body wash pump was empty. No bars of soap available in room. When I got on the floor to do exercises, a small shard of glass became embedded in the palm of my hand. Obviously, Housekeeping didn’t perform the cleaning very well. When I went to the front desk to submit a formal complaint, I found that the two front desk workers just started working there that night with very poor training, if any. They had no idea how to provide missing laundry bags for guests, how to provide a guest with shower body wash when empty. I provided a formal complaint on note paper to Naomi, one of the front desk clerks regarding the embedded glass in my hand. She saw the glass as well. She left that note for her manager come morning.

雖然離尼亞加拉大瀑布距離有點遠，大約需要40分鐘車程，這個賓館的性價比很高，房間寬敞乾淨，早晨的早餐中規中矩，前台服務也很友好！

Clean and neat sight with adequate parking and 10 electric charging spaces for our plug-in hybrid car. Check in was handled easily by the friendly, knowledgeable and efficient front desk representative. Quiet area for sleeping but the road was very busy and noisy by 6:00 a.m. As expected, the free breakfast was easily accessible and had minimal but ample options available. All in all, a good overnight stop.