Portofino Island Resort

This place is a paradise. You don't even have to leave the property to enjoy a full vacation, although we did explore Pensacola and take advantage of lots of activities off the grounds. The spa experience was awesome. My wife and I had a very relaxing couples massage. We took advantage of the extreme package offering access to all of the activities and did it all! The Jet Skis were a lot of fun, the kid enjoyed the water park and the beach was beautiful. White sands and clear water. This is one of the best vacations we have ever had and would definitely recommend.

I was charged $1450.00 to cancel my reservation. The final price contained $1200 in addition to tax and room fees. I immediately canceled but was only offered a partial refund, only 50% of the transaction. I cancelled the room within 3 minutes of making the reservation. Prices are misleading. I lost significant money for never staying at the resort. Shameful.

The perfect option for travel in the FL panhandle. Our condo was well-appointed, a great view, and the property is well-maintained. We utilized the pool at our tower as well as the main pool complex. Food was about what we paid eating out at other restaurants in the area. We stayed there during “low season” and it was perfect. The beach is across the street and the property has a lot of entertainment options on the property… Waverunners, Boat Tours, Golf cart rental, etc…. We will be returning next year

Our condo was superb, great views, balcony, nicely furnished, comfortable beds, nice bathrooms, great places to eat, wonderful swimming pools and staff. They made our stay there great. It was away from the fray of the drama of the tackiness of beach towns. The beach was not crowded near there and was very beautiful. We really enjoyed our three nights there.

All waitresses had horrible attitudes towards me and my family when taking our orders at the pool. Got the extreme pass for activities and everything was booked when trying reserve spots so it was $300 down the drain. Bar kept rejecting my ID even though i was 21.

Not exactly what we expected. Beach service and accessibility were great! Pools were overcrowded and rather chilly. The adventure packages must be purchased for the entire stay, we only used the equipment 1 day out of 5 because of the weather, an oversight on my part, we really should have just paid as we went. I would recommend purchasing when you arrive if the weather is going to be decent, and you plan on spending the majority of time at the resort; we did not because there isn't much to do if it's crap weather. Condo was as expected, clean and tidy. Be sure to purchase breakfast items at a grocery as there's not much option on site. There are 2 restaurants and a bar, but they run the same menu at both, and it's a relatively small menu. Don't get me wrong, it's a great place. However, do your research, know your plans, and watch the weather before spending large amounts of $ on something you don't need. Would stay again but not buy into the extras.