At Herbal Boutique Hotel & Spa

Very nice boutique hotel. Staff very friendly and helpful. Lovely clean room. Very good bfreakfast.

We stayed at this hotel for a week and we were disappointed. We didn’t get shown where anything was when checking in. The food variety wasn’t good we had to eat out every night rather than the all inclusive we payed for. They served ribs one night at the buffet and there was no meet on the bones. The pool bar had food it was pizza and burgers they brought the food out at 11am and it was there until 5pm not REFRIGERATED this to me is not hygienic there where also flies on the food. The only time we could eat the pool food was as soo as they brought it out. The service wasn’t good I found the some staff rude especially the cleaners as we got shouted at for being in our room this made us both feel uncomfortable and on edge for the rest of our trip. There was no entertainment. The lounge bar wasn’t open once when we were there we never knew where we should have got drinks from. I do feel for the staff as it was the same people working all day didn’t change for the whole 7 days and one staff member said he didn’t have a day off for 28days which makes me wonder if they are looked after. The beds where comfortable. On our last full day what we think was a manger came in and had a meeting with the staff she didn’t look happy and did rattle them a bit as the service did get better. I wouldn’t come again and definitely wouldn’t recommend .

Previous to our recent break at the At Herbal hotel my wife and daughter had a very good experience of a spa day and recommended the place for a stay We were celebrating my wife’s birthday and paid on 11/11/24 for a three-day break from 18/05/25. We had a little problem on arrival as the room reception sent us to was already occupied. That was quickly resolved,into a room unsuitable for a wheelchair. Please be aware that there are no grab rails , no drop downs, and the toilets are extremely low, and our break began. I am severely disabled with serious food allergies. These were all handled with skill and sensitivity by the staff particularly those in the restaurant. We had a pleasant relaxing time and on the evening of my wife’s birthday staff sang happy birthday and presented her with a cake and a bottle of prosecco. The problem arose at checkout when the staff were adamant that I had not paid in advance. I produced my receipt, and this was deducted from the bill, and I made the mistake of thinking all was done. After I had got into our taxi adapted for my disabled buggy my wife came out to say that the hotel would not let us leave without paying again for our stay. I was in considerable pain and aware our driver had another pick-up soon. So to say the least I was not in a good place to deal with what was clearly becoming a serious confrontation. As a result, I did pay again on my credit card to enable us to leave and the driver to get us home in time for his next job. On returning to our apartment where we had secure wi-fi, my wife got up our statements and these showed clearly that we had been debited for our stay at At Herbal, on 11/11/24. I presented all this again to the manager at the Hotel and requested an immediate refund as he now had a photo of the bank statement a copy of the receipt and a copy of the overpayment. In his email he made it clear “As we already told you our accounting department is checking for the amount “ that this would happen at his convenience and that despite the receipt he was not going to refund our money until his account’s department said so. By this time, I was very stressed and distressed as this was meant to be a little treat for my wife and it had become anything but a treat. Also, as one of my disabilities is PTSD the stress really kicked things off again and that night I was very restless and had to get up at 3:30 to deal with all the hassle going on in my head. The money was ,a week later, refunded to my credit card. I have never received an explanation of how the incident happened. I have not received an apology, especially for the suggestion that we tried to leave without paying the bill, which as a retired minister I found deeply offensive. We have not received any compensation for all that we went through.