Hotel Post am See

Excellent location on Pertisau's lakefront, a short walk to the ferry point/shops etc, short walk to cable car and with a bus stop just outside. Good sized corner room, with decent pressure in the shower, a dressing table, plenty of storage and somewhere to sit other than the bed (which doesn't always happen in a single room). Great leisure facilities with indoor and outdoor pools (indoor one a pleasant temperature). Neck jet and massage jets in the pool and a whirlpool section plus a separate whirlpool at a higher temperature. All kept clean and I often had indoor pool to myself. Good range of foods at breakfast. A small themed section which changed each day but breads, rolls, pastries, fruit, cereal etc always available and an egg station for made to order omelettes etc so choice for everyone. Dinner was a salad buffet, choice of a cream or a broth style soup, choice of main (typically one meat, one fish, one veggie option) and a dessert. Also had a couple of themed evening buffets where you chose directly from chef at their station. Generally evening food well presented and tasty. Also offered afternoon snack buffet- typically one hot option with an accompaniment plus soup, small salad & cold cuts selection, bread and some choices of cakes. You could just have a snack or could effectively have a full couple of courses late lunch. Cleaning staff were efficient and were quick & happy to help one day having accidentally locked my key card in my room. Unfortunately despite all these positive elements my stay was not as enjoyable as it could or should have been. I stayed on a half board package booked months in advance yet I was still not given a table in the main restaurant area and was seated in the bar area insead. The surrounding tables had different people every day or were empty so I never got the chance to meet other guests staying longer and it was quite isolating given I was a solo traveller. I often had long gaps between courses, the process for ordering the evening meal seemed to change depending who was on shift (I'd ordered at the start of the meal for the first few days then it got switched to ordering at breakfast), I was very rarely given the daily newsletter on the table at breakfast so had to go and find my own copy. One morning there was a group event in the bar but I hadn't been told about this in advance and staff didn't seem to have a plan where I could have my breakfast instead. I had to leave for the airport before breakfast opened and ordered a packed breakfast but was not told I needed to collect this the night before as reception would also be closed in the morning. No effort was made to get this to me on the night before, so I ended up having to leave for the airport without any food. There was also a mix up with charging me for the wrong drink on one of the evenings. The key card acts as the guest card and you can also pay to upgrade this to a 7 day card with unlimited use of ferries, cable cars etc. This is a servic

Wonderful location, right on the lake with private sunbathing and swimming facilities, and close to the steamer pier. Reception staff were very friendly and helpful. The only problem was that breakfast didn't start till 8am, which was ridiculously late if you wanted to set out on a day's walking. And, because it started so late, everyone was trying to get to the buffet at once. Other than that, an excellent hotel.

Das Hotel hat eine schöne Lage direkt am See, unser Zimmer (pre view) war modern eingerichtet. Was uns jedoch missfallen hat war der Service und die Atmosphäre im Hotel. Das Personal ist absolut nicht auf der Höhe und die Direktion scheint nicht anwesend zu sein. Freundlichkeit ist ein Fremdwort (ausser die Rezeptionistin). Zum Frühstück musste man Kaffee selber machen und ein Service wurde erst gar nicht angeboten. Latte machiatto konnte man machen sofern Gläser vorhanden waren. Wir frühstückten gegen 09:30. Pech gehabt. Eierspeisen so naja! Unfreundlicher Mitarbeiter der einen Kollegen vor den Gästen beschimpft hat. Geht gar nicht ! Insgesamt ist das Personal unmotiviert. Sauberkeit : unsere Toilette wurde 1 mal nicht gereinigt. Spa : so ein unfreundliches Personal haben wir noch nirgends erlebt. Sie haben uns wirklich animiert hier keine Massagen zu buchen. Alleine um frische Handtücher zu bekommen war schon Zuviel verlangt. Bike Keller absolut lächerlich ( siehe Foto) Wir haben uns ein anderes Hotel gesucht und sind früher als geplant abgereist. Wir werden bestimmt zum Achensee zurück kehren aber mit Sicherheit nicht in dieses Hotel.