Borgo Dei Conti Resort Relais & Chateaux

Just returned for 4 nights at this lovely hotel after its long renovation. I was traveling with my wife and adult daughter and we had two rooms. We booked our rooms through Amex fine hotel and resorts which included free breakfast and room upgrade. I had booked executive room for my daughter and her upgrade was to a slightly higher category room with a small viewing room up a flight of stairs. Our room was a deluxe suite and we were given a patio suite as an upgrade. The rooms were both very nice. Our suite was huge with small patio and very nice bedroom and living room. The decorations were lovely. The biggest issue of the room was the air conditioning. During our visit it was quite hot and the a/c in our suite room could not cool the room to a comfortable level. The manager of the hotel was very apologetic and brought us a fan to help and assured us they would address the issue after we left for future guests but the lowest we could get the room at night was 76 to 77 degrees which was too hot for us to sleep. My daughter’s room cooled to about 70 her room was better in that regard. Additionally I found the mattress to be too firm but my wife and daughter felt it to be comfortable. Other positives were the staff were all friendly and the manager really tried to help make our stay enjoyable. The grounds were lovely and the pool was the perfect temperature. We had breakfast every day which was nice but not quite to the level I expected given the cost of the rooms but still very good. Dinner by the pool was very good with excellent pizza and pasta. We also had dinner at Cedri which was a big disappointment. We did the chef tasting meal for 155 euros per person. The dinner service was quite slow with meal taking almost 3.5 hours. The food had a few good courses but several courses were not very good. They did have an excellent wine list at reasonable choices. For the price and service at Cedri I would not recommend eating there. Overall, the resort is lovely and a beautiful setting. Had the air conditioning worked I would have enjoyed our stay but 4 sleepless nights in the heat really put a damper on our experience. If you could be confident the air conditioning was fixed I would not hesitate to recommend this resort. Given the managers eagerness to make guests happy, I think he will get it working and maybe with more time and training Cedri will improve. The area of Umbria is quite lovely and the hotel is a good base to explore perugia, Assisi, Spello etc. Don’t miss having dinner at Lillo Tatini in Panicale. It is close by and a great experience.

I really enjoyed my short stay in Borgo Dei Conti. It's well worth a visit, especially since there are lots of beautiful towns in the area - I only had time to visit Solomeo and Panicale this time around, but you could spend weeks driving around this part of the country without running out of places to visit. My room was excellent. Dinner was good, but not great, and the same for breakfast (the iced latte was the highlight - surprisingly good). I have no major complaints about the hotel, the only reason I gave it 4 stars rather than 5 is because nothing really blew me away either. But I would definitely consider a return visit.

Spent a day/night here after landing in Rome on way to Florence. Wish in hindsight we had done 2-3 nights here. Had the “family room” which is basically 2 rooms sharing a common hallway with a door. The grounds are beautiful, service is excellent and everyone loved having lunch overlooking the beautiful pool. All meals were excellent, gym/spa was well appointed. Great wine list in a nice area of Umbria. Highly recommended would definitely return.

We stayed at the place for a night and the place has very friendly and helpful staffs. Since we were taking full board option, dinner and breakfast were very nice. Room big and spacious, the hotel area were quite big, very nice to walk around. The only issue we have were the spa and gym have some kind of smells when we stayed there. Otherwise it were perfect stay.

We just left the resort after a few nights stay with kids. The grounds are superb as well as the surrounding landscape, but the service at breakfast was excessively slow. It appears that they are short staffed otherwise how best explain that you have to wait a good 20-30 mins before getting a cup of coffee. A few breakfast pastries are on a table buffet style, but not coffee, orange juice or fruits. On my last day I had a third of a glass of orange juice and just did not have the time for another 30 mins to waste waiting for the rest of the glass. If their issue is staffing that they should make it buffet style. The fruit platter did not include any of the fruits in season in Italy!! I was not particularly looking for pineapple in Umbria but there were there. The peaches, apricots and grapes were not part of the menu. On our first night we heard loud noises from upstairs and turned out the billiard room sat atop of our rooms. Overall not an experience we would repeat.

This is a beatiful and luxurious resort, situated near Perugia in Umbria, central Italy, surrounded by amazing views of the green hills and valleys that this area is famous for. The resort itself is amazing, really stunning, interesting, historic, spacious, a pleasure to stay at. Staff at front desk and pool were super, really helpful, also housekeeping. The big issue was the main restaurant, Rura, the food was very nice overall, but the service was practically useless, both at breakfast and dinner, and one of the reasons to book a Relais & Chateau is for the food experience - It wasn't so here. There was endless confusion over our half board status and what that meant we could or could not order without charge, they would take 30 minutes sometimes to even take our order, then bring us completely different things than ordered (which they did to many guests), often by the time we got food (or hot drinks) it was cold, courses would come out at different times so I would finish eating the first course before my wife even received it, breakfasts were appalling badly served, totally confusing, we would wait 30 minutes to get a pot of coffee, then two would arrive. It's all a great shame, as this is what R&C is supposed to be famous for, but the dining experience was completely ruined for us by the poor service and they need to address it, as we saw most guests faced with the same issues. I cannot actually recommend the resort right now, due to this issue, but if they can fix the restaurant service, then it would be an amazing overall place to stay.