Gästanvändare
7 maj 2025
The hotel is undeniably beautiful, and the views are amazing. Restaurant staff were kind, and concierge Jose Luis was lovely—but the experience overall was extremely disappointing. We felt scammed at every turn: airport transfers that suddenly doubled in price without logic, mystery charges at breakfast, and a checkout process that involved inflated exchange rates and billing us for taxes we had already paid. The room we received was twocategories below what we booked, and we had to fight to get what we paid for. Annel at the front desk was shockingly rude and dismissive, and the manager, Andy, avoided accountability completely. Most concerning? We came here planning to invest in a property—something we’d no longer consider after such shady and unprofessional treatment. Future travelers: beware. Behind the luxury façade lies a business model built on hidden fees, upselling, and poor guest service.
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