gjsmith1
16 juli 2024
I am an IHG Hotel member and have stayed at this hotel on many, many occasions, with no fuss whatsoever, but on a pre-paid stay, on checkout, I was given a £30 overnight car parking charge, which I never had before, wasn't warned about it on booking or check in. The charge warning is actually on their website but is hidden inside of various sub headings. Even on paying in advance, it doesn't warn you about it. Management's comments are that they are displayed on booking (but not obvious) and that signs are in the car park. But they are not in the eye line that I have ever noticed. I have suggested ways around warning people, but they aren't listening. I'm 72 so it would help people like me. They are pricing themselves out.
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