Hampton Inn & Suites Phenix City - Columbus Area

Very clean. Friendly staff. Great breakfast. Wonderful bed, but hard for a short person to get up and onto.

The customer service. all the ladies at the front desk were extremely helpful the hospitality was excellent! The breakfast was included and not bad at all.

Great location the staff was friendly and welcoming. Easy check in. Rooms were clean with all need items.

The property was clean. It can use some special attention in some areas but oversall it was clean. My only problem was the bed. Neither my husband or I slept well at all! We tossed and turned both nights.

Afternoon staff was great! Wish there was a bar for food and drinks or a place close by that you didn’t have to drive to.

First of all, there is NO JACUZZI/HOT TUB. The pool photo they have up is not accurate. We chose this hotel for that very feature, and it does not exist. If we had not prepared, we would have left and gone to a different hotel. We received no room service over a 5 night stay. We took out our own trash and got new towels ourselves. Broken key fob upon arrival, broken refrigerator. Breakfast is underwhelming. Staff was nice and helpful if we asked for something, but we shouldn’t have to. The icing on the cake is that the lady at the front desk was asleep when I went to check out. The hotel is new so it’s clean. It seems like someone put a lot of money into a refurbishment without a plan to sustain the property. We won’t be back.