Hampton Inn Philadelphia-Int'l. Airport

The entire floor including the bathroom was extremely dirty. It was obvious they didn't vacuum the floor. Most of the dirt was visible. I stepped on some nuts in the carpeted area. There was hair on the bedding. There was no hair dryer in the room, even though it was stated on the list of amenities. We asked the front desk/cleaning staff, but they said they weren't able to locate any. Hair conditioner in the pump in the shower was nearly empty. Cleaning cart was in the hallway all the time (day and night). We heard some loud noise like vaccum or polishing the floor from the hallway after 11 pm, which lasted about a half an hour. Breakfast supposed to begin at 6 am but they didn't even start to get items ready until 6:25 am. There was no variety of food/drinks (no fruits and the only tea they had was Lipton black tea). Tesla EV charger was inoperable. We were very disappointed with this hotel.

Loud noise from the next room and hallway.

Find somewhere else to stay. This place is covered with a layer of grime. I cannot believe it is a Hilton property. The rooms smell of urine and ammonia. The staff is professional but there is never a manager on duty. Rooms are dirty TV doesn’t work Carpets are stained as well as the walls Elevator is filthy Workout room has standing water Ask for another room and it may be worse than the one you’re in DO NOT STAY HERE.

Shade was missing to shut out light into room. Toilet lid was so loose it almost fell off. Whatever they used to clean shower made it so slick that I fell just standing in the shower cutting my hand and landing me on my knee and wrist. When I told the desk agent they didn’t care in the least. I’m a Hilton Diamond member and wouldn’t recommend this hotel to anyone.

Thanks Lamar for being so customer focused and helpful when I called. You went above and beyond to help me and you are very good at what you do. Thanks again and I look forward to meeting you soon. You can teach a class in customer service!!!!!!!

This was the filthiest Hotel I have stayed in. Carpet in the rooms, faded and torn. Furniture in the rooms beat up, scared and gouged and sticky!!! Elevator corners have a pile of dirt. Bathroom light flashes on an off like an old neon sign in a slasher movie. Elevator doors and marred and scratched. Everywhere you went, there was dirt. Wall paper throughout the hallway and lobby shows bubbling up. I'm sure it is scheduled to be remodeled. I hope Hilton is considering this. If not, close it soon. Clean it up... it's disgraceful. Staff was very pleasant and helpful. This is a management and regional issue.