DoubleTree by Hilton Philadelphia Center City recensioner

We inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, "it may be closer to the guaranteed time of 4pm." We had reservations and that would push us. However, we came back at 3 and were told that "because you're third party....." Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were "third party." I wasn't given a chance to show my Hilton Honors number because we were "third party." Well, the "guaranteed" time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were "third party" and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were "third party", apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.

Great stayed!! But front desk staff not friendly no human touch. Unfriendly check in and check out time not flexible at all.. Room water 500ml 2bottles no replacement. If you stay more days, need to pay for it.

Excellent stay at the Double Tree Hotel. Just stayed for one night and paid a little more to have a room on the 23rd floor. Had a beautiful view of City Hall. Parking was self park and $38 in the garage next door. However a nice perk is you get parking privileges until 11:59pm on the day of check out. So if you have a few more hours to explore Philly you can just leave your car in the garage. Room was very clean, bright and the staff were friendly. King size bed was comfortable. Overall very satisfied

Good service, terrific location, and reasonable breakfast. Love here! I will revisit here next time. However, I chose this hotel for swimming pool, and the pool was too small and shallow, and water was cold. I guess it was only for kids.

As a Hilton Honors Diamond member I was not welcomed because I booked my stay from Trip.com. The front desk staff was not courteous at all. The body wash was empty in my room.

the location is convenient. it is near city hall，the room is very clean.

Good view.

Overall still good, just no free parking

整體美國同級別酒店尤其在這種大城還是不如國內的水平。這個地理位置很方便，附近有酒吧，有各種飯店，也有小超市來買東西。停車附近有停車樓。衹不過小路都是單行線。北美都市特色

とても清潔なホテルでした。 地下鉄がすぐ近くにあり、非常に便利です。 また、まっすぐ北上すればcity hallがあるので道に間違うことはありません。ジムも約35キロのダンベルがあります。また、受付やフロアスタッフ、ハウスキーパーの方々もとてもフレンドリーで好印象でした。あと、ウェルカムウォーターとクッキーがありました。

酒店位於市中心，位置很好，出門就可以看到市政廳大樓，對面是音樂廳。晚上不敢出遠門，就坐在大堂看熙熙攘攘形形色色的人流。國外的酒店衞生還可以，但是，相比國內同級酒店的設施和服務還是差好多

中規中矩，沒有特別好。房間免費wifi經常連不上，由於有網絡密碼的藍色小卡片弄掉了，第三天問前台wifi密碼，竟然説沒有免費wifi,問再要那張小卡片，居然拿了另一張白色的卡片，要收費的。前台客服當我們是**。

酒店有點老舊了，前台服務人員態度冷淡，比賓大那邊的喜來登差遠了

房間有個聯通門不隔音，旁邊客人説話看電視聲音清楚，