The Snowbell Hotel

The Snowbell Hotel recensioner

The Snowbell Hotel

28th Floor (Bridge SOHO Building St.78, Crossing of National Assembly Street, Khan Chamkar Mon, Phnom Penh, 12000, CambodiaVisa hotellinformation
The Snowbell Hotel
The Snowbell HotelThe Snowbell HotelThe Snowbell Hotel
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Gästrecensioner

4.4/5
Mycket bra
645 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.3
Service4.5
Renlighet4.4
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Alla recensioner(645)
Positiva recensioner(611)
Recensioner med foton/video(183)
Fin utsikt(82)
Praktiskt läge(43)
Stora rum(19)
Konstig lukt i rummet(14)
Vänlig personal i receptionen(12)
Utmärkt pool(8)
Har bott här flera gånger(5)
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Negativa recensioner(34)
Gästanvändare
Rum Deluxe med stadsutsikt(queen size-säng)
Bodde på déc. 2024
Ensamresenärer
12 recension
4.0/5
Mycket bra
Publicerades 4 déc. 2024
Very nice view from the room. But the location is among Chinatown with lots of night bars and very noisy karaoke on weekends. Amenities are a bit old. I really don’t know why this is 4 stars hotel. Staff also made mistakes by giving same room to multiple customers.
Översätt
Svar från boendet: Thank you for sharing your experience with us. We’re glad to hear you appreciated the view from your room.We understand your concerns about the noise in the area. As our hotel is located in a vibrant Chinatown district with a lively nightlife scene, rooms facing the city view may be affected by external sounds. Upon being informed of your concerns, we promptly upgraded you to one of our suite rooms to ensure a more comfortable stay.Regarding the staff knocking on your door, we sincerely apologize for the mistake. This was a miscommunication on our part, and the room was never assigned to other guests. Rest assured, we have taken steps to avoid such errors in the future.We also value your feedback about the amenities and are continuously working to maintain and improve our facilities to meet our guests’ expectations.Thank you again for your comments. We hope to welcome you back to Snowbell Hotel for an even better experience in the future.
gate pncn
Rum Deluxe med stadsutsikt(queen size-säng)
Bodde på nov. 2024
Affärsresenärer
1 recension
4.5/5
Utmärkt
Publicerades 2 déc. 2024
The accommodation is very comfortable, but there is a problem with cigarettes in the corridor, but not in the room. The room is spacious and the water pressure is strong. The staff is very good. They clean the room every day. Very good. I will come back to stay again when I come to work next time.
Översätt
Svar från boendet: Thank you for your kind feedback! We’re so glad you found our rooms comfortable and spacious, enjoyed the strong water pressure, and appreciated our team’s daily cleaning service. It’s wonderful to know you plan to stay with us again!We’re sorry about the cigarette smell in the corridor. We’ll look into this right away to ensure a better experience for you and all our guests.We look forward to welcoming you back on your next visit. If you need anything, feel free to let us know.Best regards,
IrinaKond
landmärkesrum med flodutsikt rökfritt(queen size-säng)
Bodde på nov. 2024
Res med vänner
4 recension
4.7/5
Otroligt
Publicerades 13 déc. 2024
a wonderful hotel in the very center of the city, with a wonderful view and spacious rooms. there is a swimming pool in the building. the room is bright and clean
Översätt
Athit Methasate
Tvåbäddsrum Deluxe med stadsutsikt
Bodde på nov. 2024
Res med vänner
18 recension
4.0/5
Mycket bra
Publicerades 26 nov. 2024
Easy and minimal room with good location to go elsewhere. Places around mostly are Chinese.
Översätt
Smanoz30
Tvåbäddsrum Deluxe med stadsutsikt
Bodde på nov. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 25 nov. 2024
Nice trip and nice place to stay. It was night already but the stay was niczzzz
Översätt
Gästanvändare
Tvåbäddsrum Deluxe med stadsutsikt
Bodde på sept. 2024
Affärsresenärer
16 recension
2.7/5
Publicerades 13 sept. 2024
Pros: 1. Location is easy to get around 2. Price of room is quite low 3. Room is spacious Cons: 1. Toilet is quite rum down. 2. Bath towels are worn out. 3. Rooms are not cleaned properly. 4. Breakfast is in room pre-order single plate type. 5. No proper desk to work on. 6. Fridge is not working. 7. TV has no other channels, though there is a TV box that don't work. Can only watch YouTube.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback and for choosing to stay at our hotel. We're glad that our location and rooms met your expectations.We sincerely apologize for the inconvenience caused by the condition of the bathroom, towels, and overall room cleanliness. We take cleanliness very seriously, and we regret that our standards were not met during your stay. We will check internally to improve on this.Regarding the issues with the fridge and TV box, Our front desk team is available 24/7 and is always ready to assist with any concerns, including replacing faulty appliances or arranging a room change if necessary.Thank you again for your honest review. We hope to have the opportunity to welcome you back and provide you with an improved stay in the future.
Anonym användare
Rum Deluxe med stadsutsikt(queen size-säng)
Bodde på août 2024
Ensamresenärer
10 recension
4.7/5
Otroligt
Publicerades 17 août 2024
Overall a comfortable and great value stay! The view from the room was amazing, I loved seeing the sun rise or watch the sky turn dark as the city lit up. As long as you're not too freaked out by the small cockroaches that will come out at night. Anyway I solved the issue by buying "trap a roach" kits from Mr DIY at AEON mall, it was highly effective. Self service washing machine, microwave and toaster oven available at level 29. The swimming pool, steam room and gym was amazing at level 39. Note you are not allowed to wear the bath robe there, you need to be covered in your own clothes and change there. You need a separate access card to enter. Note u can change lifts at level 3A from the mall to reach level 28/29 too. There is a convenient Chinese supermarket at the ground floor of the mall, and you can easily get many things. Food delivery has to be collected from the ground floor, as building security won't allow them to go up, but not an issue. Remember to hang housekeeping tag outside the door if you want them to clean the room.
Översätt
Svar från boendet: Thank you so much for taking the time to leave us a review. We’re glad you enjoyed your stay with us and that the view from our room met your expectations.We sincerely apologize for the insect issue and appreciate your understanding. Please rest assured as we are investigating this matter and taking immediate action, as guest comfort and hygiene are our top priorities. We’re also grateful for your cooperation with our clothing guidelines at the pool and gym, as these are shared areas.Thank you again for your honest feedback. We’ll use it to improve our services and ensure a better experience when we have the pleasure of welcoming you back again!
Gästanvändare
Landmärke tvillingrum med flodutsikt
Bodde på juill. 2024
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 1 août 2024
Excellent service from front desk. Highly recommend to stay here. Very convenient & easy to find food by nearby.
Översätt
Svar från boendet: Thank you so much for your kind words and recommendation! We’re delighted to hear that you had an excellent experience staying with us. We strive to provide the best service possible for our guests, and it’s wonderful to know that our team was able to assist you. We look forward to welcoming you back soon for another enjoyable stay!
Malachite
Rum Deluxe med stadsutsikt(queen size-säng)
Bodde på juill. 2024
Par
29 recension
5.0/5
Enastående
Publicerades 16 juill. 2024
Second time staying here this year. Lovely hotel with amazing friendly and helpful staff. Hotel is close to everything in the area and quiet. 1kg free laundry per day and yummy breakfast in the morning that’s delivered to your room
Översätt
Svar från boendet: Thank you so much for choosing to stay with us again! We're thrilled to hear that you had another lovely experience at our hotel. We're glad you enjoyed our complimentary laundry service and the breakfast in bed service. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Warm regards,NanaSnowbell Hotel Operations.
Gästanvändare
Rum Deluxe med stadsutsikt(queen size-säng)
Bodde på juin 2024
Ensamresenärer
4 recension
3.7/5
Publicerades 6 août 2024
The hotel is too close too the clubs and the room is not soundproof
Översätt
Svar från boendet: Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from nearby clubs. Please know that these clubs are not allowed to play music loudly during late hours, and we have already informed the authorities about this issue. We're also working on solutions to improve our rooms. If you experience any issues during your stay, please feel free to reach out to our front desk for support; they are available 24/7. We appreciate your input and hope to provide you with a more restful experience in the future.
Gästanvändare
Rum Deluxe med stadsutsikt(queen size-säng)
Bodde på mai 2024
Par
2 recension
5.0/5
Enastående
Publicerades 6 mai 2024
The location is great and the room is nice and spacious. We love the view also in our room.
Översätt
Svar från boendet: Thank you for your positive feedback! We're thrilled that our Deluxe City view room fits to your preferences. We hope to welcome you back again soon!
Gästanvändare
Rum Deluxe med stadsutsikt(queen size-säng)
Bodde på avr. 2024
Res med vänner
12 recension
4.7/5
Otroligt
Publicerades 27 avr. 2024
The room was spacious, clean and with a very good view. There were practical details like hooks and clothesline inside the bathroom. However, no usb/type G socket was provided, only type I sockets. Hotel staff was nice and efficient but the reception area was small and could be crowded at times.
Översätt
Svar från boendet: We're so glad you enjoyed your time with us! Thank you for your positive feedback. We value your suggestion about the socket types and will take it into consideration for future improvements.We're pleased that you found our staff nice and efficient, although we apologize for any inconvenience caused by the size of our reception area during busy times.Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay!
Wouden
Rum Deluxe med stadsutsikt(queen size-säng)
Bodde på oct. 2024
Ensamresenärer
11 recension
5.0/5
Enastående
Publicerades 9 oct. 2024
I liked staying here for the first half of my trip (previous review) that I booked one additional night for the stay over before my early morning flight.
Översätt
Jayne123
Rum Deluxe med stadsutsikt(queen size-säng)
Bodde på oct. 2024
Ensamresenärer
37 recension
5.0/5
Enastående
Publicerades 8 oct. 2024
The hotel room was very clean and fresh... All the staff are friendly and helpful... Overall it is very good .. thank you
Översätt
Svar från boendet: Thank you Jayne for staying with us! We are glad you enjoyed your time here. We would love to welcome you back anytime. Thank you!
DK德凯
Rum Deluxe med stadsutsikt(queen size-säng)
Bodde på oct. 2024
Ensamresenärer
20 recension
4.5/5
Utmärkt
Publicerades 6 oct. 2024
The location is central, close to bars and restaurants. Amazing view of the Mekong river. Clean room and great service from staff. They did my laundry at very short notice. The hotel has a gym and pool with amazing views as well.
Översätt
Svar från boendet: Thank you for your kind review! We’re glad you had a wonderful time staying with us, and we’d love to welcome you back anytime!