Monsoon Bassac Hotel

The best thing about this hotel is the price and location. There’s nothing else worth mentioning. It wasn’t properly clean. The small closet was full of dust same as both tables. There was NO toilet paper, is this normal?? No toilet paper was provided, only these very thin tissues. The AC wasn’t working properly so I was not able to change the settings with the remote. The staff said someone was coming to fix next morning, never did . The room was too hot to be without the AC on but it gets cold at night. The staff seems to do bare minimum.

Not good for families. Rooms are not clean. Good property in the prime location but not managed well

Upon arrival at the reception the guy at the desk barely raised his head up to look at me. It was asif I had interrupted him. He gave me the key to my room and pointed to the lifts and went back straight to his phone! This is meant to be a 4-star hotel.....I have stayed in better 3 star hotels. I let the desk know 3 times that the remote control for the air-conditioning wasn't working and that the shower head was broken. They kept promising that maintenance will look at the issues. My room wasn't tidied the next so I got no water or fresh towels. As I got off the lift on the 6th floor there was a rat that ran across the corridor to the balcony. It wasn't a mouse....it was a rat! I let the staff know and they said that I must have seen a popular kitten that hangs around the hotel. I know the difference between a kitten and a rat!! That was the last straw! Luckily I had only booked 2 nights just in case I didn't like the place, so I didn't extend my stay and I checked before midday today.