Saravoan Royal Palace

The check-in and check-out process was smooth and efficient. Friendly and welcoming staff at the front desk set the tone for the stay. However, there is lack of amenities such as the fitness centre and swimming pool.

Good and nice location to stay in.

From check in to check out, everything was almost perfect. But after check out, I had trouble to go to the Bus station.The Bus station I needed to go was not on the grab application. So I was needed to point out the location by myself on the map in Grab app. Eventhough, can find that location on google map, it was hard to point out on Grab map by pointing out due to the fact that map in grab was not that detailed like google and the whole alley on Phnom penh was so many. So I told one of the staffs to help me point out the location on Grab map that I needed to go comparing the right location on google map, but got rejected by the male staff. So shocked coz it's not that difficult request. It was just for him to help me point out the location on goolgle in grab. He just rejected just refused. So I called grab driver with rough location and needed to ask for the driver to help me find bus company that I booked with 10,000 tips. And then almost missed the bus. It should not happed to all guests including guests from Trip.com from now on.