Best Central Point Hotel

This property was a disappointment. I awoke to discover several large puddles of water on the floor due to a faulty and weak air conditioning unit. The phone didn't work so I had to go to the front desk to report the problem to a rude staff person. He instructed another staff person to survey the damage. He then told me that I would have to wait one hour before it could be cleaned. I notified Trip.com who worked immediately to rectify the problem. I was offered another room but decided to leave earlier than planned having lost confidence in the quality of service. There is also a billiard table in the lobby near the elevator. This was just not a good fit for me.

We booked two Superior Twin Rooms, but the room type we received was not correct. One of the two rooms was way below the standard. In fact, it did not even have a window open to the outside air. The window was facing a visiting room. And one of the walls was partitioned with a hardboard, which was quite unsafe. The table provided in the room was rough and of low quality wood. The couple who had to check in to this room had informed the person who was at the reception about this issue at the time of checking in. They asked for the exact room type that we have paid for. But they were simply informed that room type was not available and were left without any other reasonable option. This is quite frustrating after paying for the rooms in full before coming to Cambodia. Most importantly, at the checkout time, the reception did not take any responsibility for my request to refund at least the price difference to the couple who had to stay in this lower standard room. The receptionist (Somaly) said it's not her business and we should not have accepted the room on arrival in the first place. She did not even bother considering the real situation we had to face. We understand this is very unprofessional and unreasonable. In terms of the room service, we had only two tea bags and two water bottles for the entire three days. Both rooms had a very bad smell, which means cleaning is not done properly. So I have to say that the room service also is not so good.

Great hotel with the best location. The staff were very friendly and helpful, they were very polite , they made me feel very comfortable. The room was so clean and nice with very good wifi. The food was so delicious at a good price. The room price is perfect. I would recommend it to others.