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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.3
Service4.5
Renlighet4.7
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Negativa recensioner(3)
Gästanvändare
Tvåbäddsrum
Bodde på juni 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 16 juli 2024
I travel frequently across South East Asia, and this is perhaps the most comfortable stay in a while. Great location, views of the river, the cheerful and helpful staff, the design of the place - from the modern decor to the USB C socket for charging, everything is perfect. The cafe downstairs is great for entertaining friends, and the staff here also is great. I can’t wait to be back here.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your recently stay and leaving such a wonderful review we already shared this to the team:). Your wonderful feedback is an encouragement for the entire team to continue to upkeep the service and make every guest’s stay a truly unforgettable one. We thank you again for staying with us and we look forward to welcoming you back in the near future. Warm Regards, From Hotel KVL Management.
Darius_Drake
Tvåbäddsrum
Bodde på juni 2024
Res med vänner
26 recension
5.0/5
Enastående
Publicerades 15 juli 2024
Very good hotel in the city, ambients is good , view is extraordinary. The main one that need to be mentioned was the services, extremely friendly and professional. Will surely visit again
Översätt
Svar från boendet: Dear Mr. Drake,Thank you for your recently stay and leaving such a wonderful review we already shared this to the team:). Your wonderful feedback is an encouragement for the entire team to continue to upkeep the service and make every guest’s stay a truly unforgettable one. We thank you again for staying with us and we look forward to welcoming you back in the near future. Warm Regards, From Hotel KVL Management.
Luca
Rum Atrium King
Bodde på okt. 2024
Affärsresenärer
17 recension
5.0/5
Enastående
Publicerades 16 nov. 2024
Very nice and curated hotel, a very positive journey
Staff was well trained and willing to help and assist the customer
Definitely recommend
Översätt
Svar från boendet: Dear Ms. Luca, Thank you for your recently stay and leaving such a wonderful review we already shared this to the team:). Your wonderful feedback is an encouragement for the entire team to continue to upkeep the service and make every guest’s stay a truly unforgettable one. We thank you again for staying with us and we look forward to welcoming you back in the near future. Warm Regards, From Hotel KVL Management.
Emmet Tang
Deluxe City King Size-sängrum
Bodde på okt. 2024
Affärsresenärer
7 recension
4.5/5
Utmärkt
Publicerades 5 nov. 2024
No gym or pool. Breakfast was ordinary. Service was excellent. Bed was super comfy.
Översätt
Svar från boendet: Dear Mr. Tang,Thank you for your recently stay and leaving such a wonderful review we already shared this to the team:). Your wonderful feedback is an encouragement for the entire team to continue to upkeep the service and make every guest’s stay a truly unforgettable one. We thank you again for staying with us and we look forward to welcoming you back in the near future. Warm Regards, From Hotel KVL Management.
Arthur
Rum Atrium King
Bodde på juni 2024
Affärsresenärer
23 recension
4.2/5
Mycket bra
Publicerades 14 juli 2024
Although I am not happy hotel not providing facial soap but I will still stay at this hotel for any business trip to Phnom Penh.
Översätt
Svar från boendet: Dear Mr. ArthurThank you so much for your returned and stay with us at Hotel KVL also taking the time to leave us a review. We really appreciate your feedback about our property to get improvement. We apologies for any inconvenience caused and We will look into it and take all feedback seriously, We're looking forward to welcoming you back again soon. Yours Sincerely, Sateka & Hôtel KVL Team
Christopher Xianbo
Deluxe City King Size-sängrum
Bodde på juni 2024
Ensamresenärer
4 recension
4.7/5
Otroligt
Publicerades 21 juli 2024
Best room service I've ever experienced. Free refillable drinking water too.
Översätt
Svar från boendet: Dear Mr. Christopher,Thank you for your recently stay and leaving such a wonderful review we already shared this to the team:). Your wonderful feedback is an encouragement for the entire team to continue to upkeep the service and make every guest’s stay a truly unforgettable one. We thank you again for staying with us and we look forward to welcoming you back in the near future. Warm Regards, From Hotel KVL Management.
Kongkiat Adhitdhiranan
Deluxe City King Size-sängrum
Bodde på jan. 2024
Par
14 recension
5.0/5
Enastående
Publicerades 26 feb. 2024
The hotel was gorgeous!!! Highly recommend to book this for your next trip. The location was right to the Royal palace, by the river. You can take a nice view from riverside room and also on the hotel’s roof top bar. The design is kind of modern quiet luxury. The staff were very attentive from the front door, the cafe, front desk, at the bar, the housekeepers and at the breakfast. You guys were so amazing. The room was spotless, nice design, the bedding was so comfy. The room condition was so brand new. It’s worth staying. Again highly recommend.
Översätt
Svar från boendet: Dear Khun Kongkiat,Thank you for your recently stay and leaving such a wonderful review we already shared this to the team:).Your wonderful feedback is an encouragement for the entire team to continue to upkeep the service and make every guest’s stay a truly unforgettable one.We thank you again for staying with us and we look forward to welcoming you back in the near future. Warm Regards, From Hotel KVL Management.
Justanothertraveller
Deluxe City King Size-sängrum
Bodde på jan. 2024
Par
13 recension
4.2/5
Mycket bra
Publicerades 18 feb. 2024
Hotel Kvl in Phnom Penh stands out for its prime location, nestled directly beside the Royal Palace and the river, making it a prime spot for tourists looking to explore the city's historical and cultural landmarks. The hotel itself is equipped with modern and stylish furnishings, ensuring a comfortable stay. The bed was particularly comfortable and the breakfast was a highlight, being both delicious and served à la carte, allowing for a personalized dining experience in the morning.
However, our experience took a turn when it came to the transfer service from Sihanoukville to Phnom Penh. The cost of over $180 for the transfer felt exorbitant, especially given the condition of the vehicle and the service provided. Being transported in an older car, coupled with a driver who was not only unable to communicate in English but also constantly distracted by multiple ringing mobile phones, significantly detracted from our overall experience. Despite attempts to use Google Translate, communication was futile, and the incessant noise became a source of irritation.
Given the high price, our expectations for the transfer service were not met, leading us to conclude that utilizing a service like „Grab“ for a fraction of the cost would be a far better option in the future. On a more positive note, the transfer service from the hotel to the airport was priced at $20, which felt more reasonable and within acceptable limits.
Another significant issue was the noise level in our room. Situated on the top floor directly beneath the hotel's rooftop bar, the sound levels late into the night were intolerable. The booming music and lively atmosphere of the bar, while perhaps enjoyable for some, felt more like being in a nightclub than a hotel room. This was particularly unwelcome as we sought to rest and recover from the exhausting transfer earlier in the day.
In conclusion, while Hotel Kvl boasts an excellent location and modern amenities that contribute to a comfortable stay, the high cost and poor execution of the transfer service from Sihanoukville, coupled with the disruptive noise from the rooftop bar, marred our experience. Future guests would do well to consider alternative transportation options and inquire about room placement to ensure a more tranquil stay.
Översätt
Svar från boendet: Dear Valued Customer,Thank you for choosing your stay with Hotel KVL. We learned that your unpleasant experiences during your stay with us and please accept our sincere apologies for the above-mentioned shortfall from our associate partner and our surrounded neighborhood.We are looking into both matter and strive to eliminated both shortfall and improve our services immediately.We look forward for your great support again in future and once again thank you for choosing Hotel KVL as your leisure destination.From Hotel KVL management.
Gästanvändare
Tvåbäddsrum
Bodde på dec. 2023
Affärsresenärer
32 recension
4.5/5
Utmärkt
Publicerades 25 feb. 2024
There is no chair to work in the room. Location is really great, you can walk along the riverside in the evening.
I got issue with front desk and I am not happy with them
Översätt
Svar från boendet: Dear Valued Customer, Thank you for choosing your stay with Hotel KVL. We learned that your unpleasant experiences during your stay with us and please accept our sincere apologies for the above-mentioned shortfall from our associate.We take all feedback seriously and improves on guest service experiences, We're looking forward to welcome you back again to stay and improve our service in the future.Yours sincerely,Sateka & Hôtel KVL Team
JoviMK
Lyxigt rum med King Size-säng och flodutsikt
Bodde på sep. 2024
Ensamresenärer
18 recension
5.0/5
Enastående
Publicerades 19 okt. 2024
Nice, but this time have a spider🤣
Översätt
Svar från boendet: Dear Mr. Wu,Thank you for your returned and always stay with us at Hotel KVL also taking the time to leave us a review. We really appreciate your feedback about our property to get improvement. We apologies for any inconvenience caused and We will look into it and take all feedback seriously, We're looking forward to welcoming you back again soon. Yours Sincerely, Sateka & Hôtel KVL Team
Jingajinga
Executive kingsize-rum
Bodde på juni 2023
Affärsresenärer
8 recension
4.2/5
Mycket bra
Publicerades 8 juli 2023
the service was amazing and the hotel was new,
while the soundproofing of the room was really bad. I could hear cars passing by and music from nearby locations, which kept me awake until 3am.
Breakfast is great.
Översätt
Svar från boendet: Morning Guest User, thanks for your recent visit and comments shared. Very pleased to read about our delivery and also breakfast. For the noise issue, we have had few comments regarding this, however well noted, and looking to see you have a good sleep on your next visit. Carl, General Manager
Diamand Ly
Lyxigt rum med King Size-säng och flodutsikt
Bodde på okt. 2023
Affärsresenärer
4 recension
5.0/5
Enastående
Publicerades 31 dec. 2023
I recently had the pleasure of staying at Hotel KVL, and my experience was nothing short of exceptional. The attention to detail in every aspect, from the tastefully decorated rooms to the impeccable service, truly set this hotel apart. The staff's warmth and professionalism made me feel welcome throughout my stay. Additionally, the hotel's central location provided convenient access to key attractions. I highly recommend Hotel KVL for a delightful and comfortable stay.
Översätt
Svar från boendet: Dear Mr. Diamand,Thank you for staying with us and for leaving such a lovely review.Your wonderful feedback is an encouragement for the entire team to continue to upkeep the service and make every guest’s stay a truly unforgettable one.We thank you again for staying with us and we look forward to welcoming you back in the near future.Warm regards,Sateka & Hotel KVL team,
Kol kosal
Deluxe City King Size-sängrum
Bodde på juni 2024
Res med vänner
19 recension
5.0/5
Enastående
Publicerades 12 sep. 2024
Love the staff nice recommendations
Översätt
Svar från boendet: Dear Mr. Kosal, Thank you for your returned and leaving such a wonderful review we already shared this to the team:). Your wonderful feedback is an encouragement for the entire team to continue to upkeep the service and make every guest’s stay a truly unforgettable one. We thank you again for staying with us and we look forward to welcoming you back in the near future. Warm Regards, From Hotel KVL Management.
Oun Tsr
Deluxe City King Size-sängrum
Bodde på dec. 2023
Par
15 recension
5.0/5
Enastående
Publicerades 15 jan. 2024
Very clean
Nice service
Best decoration
Food are the best🤩🤩
Översätt
Svar från boendet: Dear Ms. Sereyratha,Thank you for staying with us and for leaving such a lovely review. Your wonderful feedback is an encouragement for the teams,We thank you again for staying with us and we look forward to welcoming you back in the near future. Warm regards, Sateka & Hotel KVL team,
Ferrara Federico
Rum Atrium King
Bodde på okt. 2023
Affärsresenärer
26 recension
5.0/5
Enastående
Publicerades 30 nov. 2023
Great location, nice rooms l, friendly, good breakfast, very clean
Översätt
Svar från boendet: Dear Mr. Ferrara, Thank you for chosen to stayed with us at Hotel KVL and leave us feedback :) We take pride in giving outstanding service to all our guests i already shared this to the team.We look forward welcoming you back in the near future again. Warm Regards, Sateka & KVL Team,