Amata Residence recensioner

Svar från boendet: Dear Valued Guest,Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you thoroughly enjoyed your stay with us and that everything met your expectations.At Amata Residence, we take great pride in providing our guests with a comfortable and memorable experience, and we are delighted to hear that our well-prepared and clean accommodations, inclusive amenities, and friendly and helpful staff contributed to your satisfaction.We strive to create a welcoming environment for all our guests, whether they are families, couples, or friends, and it's fantastic to know that you found our homestay suitable for your needs.Your kind words mean the world to us, and we truly appreciate your recommendation. Should your travels bring you back to Phnom Penh, we would be honored to welcome you back to Amata Residence for another wonderful stay.Warm regards,Mr. Vong Vannak Rith (Thom)Property ManagerAmata Residence

Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that you were unhappy with aspects of your stay and felt the need to leave this review.Actually, we are deeply disheartened to read your review, particularly as it does not reflect the full context of your stay or the efforts we made to communicate with you clearly and politely.During your stay, you made 02 separate bookings—each for 01 night, but in DIFFERENT room categories. Your 01st booking was for a higher-category room, while your 2nd booking, made on the 02nd day of your stay, was for a lower-category room. Upon receiving your 02nd booking, we promptly contacted you to explain the situation and offered 02 fair options:1. To move to the lower-category room as per your 02nd booking.2. To remain in the higher-category room with a nominal additional charge.Unfortunately, you refused to acknowledge or respond to either option. Despite our polite and professional attempts to explain the situation, you chose to remain in the higher-category room without paying the additional amount, like nothing even happened. We allowed this to avoid further conflict, as guest comfort and satisfaction are always our priorities, even when policies are not adhered to.It is truly disappointing to receive a review portraying our staff as rude, especially since we went above and beyond to accommodate you without enforcing additional charges. At no point was our communication anything but respectful and professional. We strongly encourage open communication with all our guests, as it is our goal to resolve concerns amicably during their stay.We value all feedback and welcome the opportunity to address any concerns directly. Should you wish to discuss this further, please feel free to contact us directly.Best regards,Mr. ThomProperty ManagerAmata Residence