Grand Resort Ocean Bay Phu Quoc

I’m a big fan of wood and greens, therefore everything in the hotel was just perfect for me. Amazed by the decorations and renovations how they managed to turn different giant trees into furniture at the reception and public area. The pool was also cutely designed in shapes with shadow possible, and you can see the ocean directly in front of you. Overall very happy was this stay and would recommend to every couple. We also tried out the massage which has paradise view! Just outside the hotel there were also plenty of dinning and massage options.

While the resort’s overall quality is decent, unfortunately, the same cannot be said for the staff and management. We booked a room on the ground floor with two queen beds to accommodate our family’s needs, but the experience quickly turned disappointing. On the first night of our five-night stay, we noticed water dripping from the ceiling in our room. We immediately informed the reception, and they assured us the issue would be addressed the same day. However, after spending the day out, we returned to find the problem was never fixed, and the dripping continued. The following day, we once again notified the reception, and in the afternoon, we were told the issue had been resolved. Unfortunately, when we returned to our room, not only had the dripping persisted, but it had worsened. The water was now a smelly yellow-brown color, leaking all over the bathroom and even staining some of our clothes. At this point, we requested to speak with management. However, after three nights of dealing with this issue, the manager was unavailable, and a staff member was sent to address the situation. Their “solution” was to offer us a much smaller room with a single queen bed, which was completely unsuitable for our family. This response demonstrated a serious lack of respect and consideration for our needs. The next day, we were offered yet another "solution": a different room, again with a single queen bed, located near the noisy pool area. As we have a toddler who goes to bed early, this was not an option for us either. With just one night left in our stay, we chose to remain in the original room since the alternatives offered were neither practical nor adequate for our family. Finally, after enduring five nights with water dripping through our bathroom, management offered a partial refund for two or three nights, which we accepted. However, after over a month, we have yet to receive the refund. To be honest, the resort can keep the money, as they have clearly shown themselves to be incompetent and untrustworthy. Unfortunately can't upload videos in here to show to leakage. We had to keep several towels on the bathroom to try to keep it reasonably dry, and had to endure the weird smell throughout our 5-night stay

My best experience in Phu Quoc Island. All staff is so friendly and nice. The breakfast here is so various of western and eastern food. The room atmosphere and the circumstance are so chill and peaceful. If you are looking for the place to stay peacefully, this resort is suitable for you.