Luxury Hillside Apartment Phu Quoc recensioner

1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent” 2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox 3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office 4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then 5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge) 6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower

The location was perfect for us - right behind the cable car (literally 5 min on foot to get there). Great view. We had some issues with cleanliness upon arrival, some got our room upgraded (we got a 2-bedroom apartment for one night, before the room we booked originally was cleaned up). And that apartment was gorgeous: spacious and clean.

The room is good, good, good and good. The location is the best. The reception is kindly and very helpful.

Everything was beautiful

really greedy place. I have sent repeated cancellation requests and still have not received the payment!

Recommend this place is comfortable

I love this apertment

ที่พักดีมาก พนักงานดูแลดีน่ารัก ชื่อคุณAnna คุยเก่ง เป็นมิตรมากค่ะ ห้องพักสะอาด มีตู้เย็นเครื่องไมโครเวฟ อุปกรณ์ห้องครัว ไดรเป่าผม ทีวี WiFi ห้องพักที่ได้เป็นห้อง H2-1109 right side ที่สำคัญ !!! วิวหลักล้านมากค่ะ วิวสวย สามารถดูการแสดง และดูพลุ ตอนกลางคืนได้ค่ะ ด้านล่างตึกมี mart 2 ที่ เป็นเครือเดียวกันกับ Rosie hillside ค่ะ

位置非常之好，可以看到煙花！性價比非常高！物有所值！司機很難找到apartment 的正確位置。住宿兩晚但只得兩份浴巾，如果再體貼些每天換毛巾，感覺會更衞生！

Отличная квартира!Всё в квартире есть для жизни !Жили на 10 этаже,Салюты с крыши 💪🫶🏽😊

Отличное место с красивым видом из окна, вечером можно наблюдать салют! Мини квартира, есть холодильник, микроволновка, плита. На крыше здания бассейн с лежаками.

Апартаменты классные! Вид шикарный, всё необходимое в квартире есть, кухонька с посудой. Бассейн на крыше тоже отличный! Рекомендую.

Все хорошо, вид крутой, район тихий, с балкона видно шоу, но сервис так себе. Долго, странно, что бы подняться на лифте приходится каждый раз просить охранника приложить карточку. В номере все есть

前期聯繫不太方便，衹能用酒店規定的app，mail聯絡2天沒有消息，請攜程幫忙也同樣聯絡不上。 其它的一切都好，房間很不錯，價格實惠。等待入住時間因為過年，等到4pm。