The Shells Resort & Spa Phu Quoc

It is a great resort. Located in middle of island. Although it is far away from northern and southern tourist hotel complex,it is close to night market and the price is really affordable. It just you might need to rent a scooter or hire taxi for better mobility. We rent scooter so we had fun.

I am writing to express my disappointment with my recent stay at your hotel from 18-20/Jul 2025. Several serious issues negatively affected my experience: 1. There was continuous water leakage in my room ceiling, which was both uncomfortable and concerning. 2. I was unable to reach the front desk via the room phone despite multiple attempts, and I could not contact the buggy service either. Communication was very difficult. The hotel is located in a remote area, and it was extremely hard to get transportation, which made commuting frustrating. I hope the management will take these concerns seriously and provide a reasonable explanation and compensation. I look forward to your prompt response and resolution.

I visited here for the second time. Although the transportation is uncomfortable, I wanted to relax in a spacious villa in a quiet area. In particular, the staff were friendly, and they seem to be carefully selected, educated, and treated. In particular, the desk staff was friendly, and it was easy to communicate in English. (Many of the five-star hotels in Phu Quoc have difficulty in communicating with desk staff in English) This is not a fancy and noisy place. Rather, it is a place of quiet peace that is practical and classy. Everything is going accordingly. There are not many types of dishes at breakfast, but the quality is good. Both of the spa and restaurant service are cost-effective. The beach and pool are small but practical, cozy, elagant, and well managed. The resort buildings and interiors are also small and old, but I could feel the soul of the architect.

Very bad service, 2nd day do not have room service but i already request , the tv box not working , room phone have annoying sound

nice villa, with beautiful view near the breakfast place. that very close to the beach. just it is not close to town. need to take grab wherever you want to go.

Resort too deep inside from main road But room is nice n spacious Breakfast are nice Hotel staff are friendly n helpful