Premier Village Phu Quoc Resort - Managed by Accor recensioner
Premier Village Phu Quoc Resort - Managed by Accor
Mũi Ông Đội, An Thoi, Phu Quoc Island, Kien Giang Province, VietnamVisa hotellinformation
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1 natt
Gästrecensioner
4.3/5
Mycket bra
117 recension
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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.3
Service4.2
Renlighet4.5
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Alla recensioner(117)
Positiva recensioner(108)
Recensioner med foton/video(67)
Utmärkt vistelse!(39)
Vänlig personal(33)
Utmärkt pool(24)
Fin havsutsikt(16)
Elegant miljö(7)
Utmärkt för affärsresor(6)
Utmärkt mat(6)
Utmärkt läge(6)
Negativa recensioner(9)
Anonym användare
3 sovrum trädgårdsvilla med privat pool
Bodde på dec. 2024
Familj
17 recension
4.5/5
Utmärkt
Publicerades 28 jan. 2025
Beautiful location, with sandy beaches on both sides, shallow sea perfect for young kids. Swimmingpool can be improved, doesn’t really invite you to enter, and there are many relatively small pools not really connected, so to move from one to another you need to go out, do stairs, etc…
Restaurants are good, from breakfast to dinner, and the different bars offer variety of juices, smoothies, well done.
Service is good in general, everybody kind and helpful.
Buggy service could/should be faster and more precise: sometimes they told us to go out that the buggy would come in 3 minutes, and we had to wait like 15.
All in all, a very nice resort and an experience worth repeating!
Översätt
Svar från boendet: Dear Valued Guest,Xin chao!Thank you for taking the time to share your experience with us. . We’re pleased to hear that you enjoyed the beautiful location, the sandy beaches, and the shallow sea that was perfect for your young kids. It’s also great to know that you were pleased with the variety and quality of our restaurants and bars, as well as the overall service provided by our team.We appreciate your comments on the swimming pool, and we’ll take a closer look at the layout and design to see how we can improve the experience for guests. Regarding the buggy service, we sincerely apologize for the delays you experienced. We are working with our team to ensure more efficient and timely service moving forward.We’re so glad that, despite these small issues, you had a wonderful stay and we’d love to welcome you back for another memorable experience.Sincerely,Xuan Tran (Ms.)Front Office Manager
Sky Sky
1 sovrum Trädgårdsvilla med Privat Pool
Bodde på aug. 2024
Familj
6 recension
4.5/5
Utmärkt
Publicerades 16 okt. 2024
We chose this resort because it provide the relaxing environment for us, Fancy, Comfortable are the words I can describe for this resort. Also, the staff have a good training in the resort. Polite and enthusiasm. Especially when we stayed in the Morning buffet of restaurant, Miss Julie always concerned our experience of accommodation. Thank you for your warming hospitality!
The resort is really nice!
Översätt
Svar från boendet: Dear Sky Sky,Xin chao!Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the relaxing environment and found our resort both fancy and comfortable.It’s great to know that our staff, especially Miss Julie, made a positive impact on your experience. We take pride in our team's training and their commitment to providing exceptional service.We appreciate your kind words and hope to welcome you back for another memorable staySincerely,Xuan Tran (Ms.)Front Office Manager.
Eric
3 Sovrum Ocean Villa med Privat Pool
Bodde på juni 2024
Familj
7 recension
5.0/5
Enastående
Publicerades 30 juli 2024
Amazing family stay, the staff were extremely helpful, super nice villa.
Översätt
Svar från boendet: Dear Mr. Eric,Xin chao!Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. It was a pleasure to have you as our guest.We look forward to welcoming you back soon in Premier Village Phu Quoc – Managed by Accor.Sincerely,Xuan TranFront Office Manager.
Ye
1 sovrum Trädgårdsvilla med Privat Pool
Bodde på feb. 2024
Par
6 recension
5.0/5
Enastående
Publicerades 12 mars 2024
I traveled to Bãi Khem, Phu Quoc in February and liked it so much that I visited again after 3 weeks.
I was a bit concerned about Premier Village because I thought it was a just calm resort better suited for large families rather than couples. But in conclusion, it was a very fun and active resort. The moment I entered the beachfront pool villa, which is located 1 minute away from the swing bar and the boat dock that runs free of charge from the resort's private beach to Sunset Town, I was amazed by the refreshing sea view. The private pool was clean and spacious, and the rooms on the second floor were in excellent condition. It was good. Even though both the 1st and 2nd floors have large ceilings, the air conditioner was strong enough to make it cold. It was convenient to have a refrigerator as well as ice in the freezer and a water purifier.
What was great was that I could install the app using a QR code and immediately convey my requests through a chat service, so buggy and water bus reservations and room service were all convenient. In particular, the pretty and kind Butler ‘Mong Tuyen’ was very helpful as she helped me with many things. (I was having trouble working because I left out my laptop cable accessory, but she even found an electronics store on Phu Quoc Island where I could buy a connection cable~)
Corallo Restaurant didn't have much on the menu, but every single one of them was delicious. The best moment was having beer and a Wagyu burger at Swing Bar, boarding a boat reserved for 8pm at the dock right next door, arriving at Sunset Town in the pleasant night breeze, watching the fireworks, and returning. It was so fantastic that there was an accommodation 1 minute away from the dock where we arrived by boat after playing to our heart's content.
The eastern sea has clear water, lots of cute fish, and a wide sea where you can ride a paddle boat. The King's Well, which is steeped in legend, is actually a place where the sea and a sacred freshwater well are connected.
It was nice to come here and get a lot of energy.
We plan to visit again!
Översätt
6/9
Svar från boendet: Dear Ye,Xin Chao and Thank you for the lovely feedback on your experience.It brings me great pleasure knowing that our team ensured that you enjoyed your stay with us at Premier Village Phu Quoc Resort. I shall share your feedback with the team and make sure that we continue enchanting our guests. We appreciate your compliments and look forward to welcoming you back soon.Kind regards,Nga LeAssistant Guest Experience Manager
Gavin Stanton
3 sovrum trädgårdsvilla med privat pool
Bodde på jan. 2024
Familj
5 recension
4.5/5
Utmärkt
Publicerades 9 feb. 2024
Super week at the Premier village. After an initial mixup with the booking we enjoyed a really nice stay at the resort. Friendly helpful staff, tasty fresh food with a wide variety of choices.
Översätt
Svar från boendet: Dear Gavin Stanton, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felicia Aye Chan Mon Front Office Manager
tda wanderer
3 Sovrum Ocean Villa med Privat Pool
Bodde på dec. 2024
Familj
3 recension
4.2/5
Mycket bra
Publicerades 5 feb. 2025
Location is amazing for the ocean wide view
Översätt
Svar från boendet: Dear Valued Guest,Xin chao!Thank you for sharing your feedback with us. We're so glad to hear that you enjoyed the breathtaking ocean view from our location. It’s one of the highlights of staying with us, and we’re thrilled you were able to experience it.We hope to welcome you back soon for more stunning views and a relaxing stay.Sincerely,Xuan Tran (Ms.)Front Office Manager.
Николай Б.
1 sovrum Trädgårdsvilla med Privat Pool
Bodde på feb. 2024
Par
15 recension
5.0/5
Enastående
Publicerades 16 mars 2024
Overall an excellent resort with luxury facilities, excellent beaches and friendly staff! The villas are also well-equipped! Highly recommend this option!
Översätt
Svar från boendet: Dear Valued Guest,Xin Chao and Thank you for the lovely feedback on your experience.It brings me great pleasure knowing that our team ensured that you enjoyed your stay with us at Premier Village Phu Quoc Resort. I shall share your feedback with the team and make sure that we continue enchanting our guests. We appreciate your compliments and look forward to welcoming you back soon.Kind regards,Nga LeAssistant Guest Experience Manager
Marcel Winfried
1 sovrum Trädgårdsvilla med Privat Pool
Bodde på feb. 2024
Par
26 recension
5.0/5
Enastående
Publicerades 1 apr. 2024
Everything was perfect! Spacious and very private pool villas. Great pool and beach!
Översätt
Svar från boendet: Dear Valued Guest, Xin Chao and Thank you for the lovely feedback on your experience. It brings me great pleasure knowing that our team ensured that you enjoyed your stay with us at Premier Village Phu Quoc Resort. I shall share your feedback with the team and make sure that we continue enchanting our guests. We appreciate your compliments and look forward to welcoming you back soon. Kind regards, Nga Le Assistant Guest Experience Manager
Vicky CHEN Taiwan
3 sovrum trädgårdsvilla med privat pool
Bodde på juli 2023
Familj
2 recension
4.7/5
Otroligt
Publicerades 22 aug. 2023
The hair dryer is really bad to use…
But service and the environment are pretty nice!
Översätt
Svar från boendet: Xin chào Vicky Chen Taiwan,What a fantastic review! Thank you so much for your precious time spent sharing your sweet review of Premier Village Phu Quoc Resort on Ctrip.Such comments give confidence to the team that strives for excellence each day and please assured that we will use your comment to improve the quality of the services to make sure that all of our guest's experiences stay enjoyable without any shortcomings.Thank you for staying at our resort, we all look forward to welcoming you back in the near future.Sincerely yours,Steven Huynh Assistant Front Office Manager
Gästanvändare
Bodde på maj 2023
Res med vänner
3 recension
4.7/5
Otroligt
Publicerades 13 juni 2023
Big and beautiful villa with sea views and private pools. Happy holidays.
Översätt
6/9
Svar från boendet: Xin chào Valued Guest,What a fantastic review! Thank you so much for your precious time spent sharing your sweet review of Premier Village Phu Quoc Resort on Ctrip.Such comments give confidence to the team that strives for excellence each day, and we will be sure to share across all departments.Thank you for staying at our resort, we all look forward to welcoming you back in the near future.Sincerely yours,Steven Huynh Assistant Front Office Manager
Azasan
Bodde på jan. 2023
Familj
2 recension
4.5/5
Utmärkt
Publicerades 26 feb. 2023
The resort is situated in a beautiful location, surrounded by breathtaking scenery, and the facilities are great for families. Only thing is that the resort is far away (40-60mins drive) from the key activities on the island, e.g safari, casino and little Venice.
Översätt
Svar från boendet: Dear azjargal, Xin Chao, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager
Hailey99
1 sovrum Trädgårdsvilla med Privat Pool
Bodde på mars 2023
Par
20 recension
4.5/5
Utmärkt
Publicerades 31 maj 2023
Luxurious hotel! Would love to go again but location is bad.
Översätt
Svar från boendet: Xin chào Hailey99,What a fantastic review! Thank you so much for your precious time spent sharing your sweet review of Premier Village Phu Quoc Resort on Ctrip.Such comments give confidence to the team that strives for excellence each day, and we will be sure to share across all departments. We believe that our beautiful resort deserves to be located on a unique island. Thank you for staying at our resort, we all look forward to welcoming you back in the near future.Sincerely yours,Steven Huynh Assistant Front Office Manager
壞過凱婷
1 sovrum Trädgårdsvilla med Privat Pool
Bodde på jan. 2024
Res med vänner
18 recension
5.0/5
Enastående
Publicerades 8 mars 2024
everything is good
Översätt
Svar från boendet: Dear Valued Guest, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felicia Aye Chan Mon Front Office Manager
ENKHJARGAL ENKHMURUN
1 sovrum Trädgårdsvilla med Privat Pool
Bodde på dec. 2023
Par
1 recension
2.0/5
Publicerades 20 jan. 2024
Really bad service
Översätt
Svar från boendet: Dear Valued GuestThank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Felicia Aye Chan MonFront Office Manager
Svar från boendet: Dear Valued Guest,Xin chao!Thank you for taking the time to provide us with your detailed feedback. We’re glad to hear that you appreciated the spacious room design, the ocean views, and the overall atmosphere. It’s wonderful that the room itself contributed to your positive experience.We also appreciate your comments regarding the restaurant and service. We apologize for not meeting your expectations in these areas, and we will certainly work on improving the quality of the food and the level of service to better match our usual standards. Additionally, we’ll look into enhancing our communication to ensure that all guests feel well taken care of.As for our facilities, we understand that the options available for leisure may not have been enough for your preferences, and we’ll keep this in mind as we continue to evaluate our offerings.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Xuan Tran (Ms.)Front Office Manager.