La Veranda Resort Phu Quoc - MGallery

[If you stay at this hotel, be careful not to stain their bedsheets, and pray for your own safety. Of course, if you're only looking for a 2-3 star budget inn, then this place might meet your expectations.] We initially booked this hotel for 3 nights because it had few negative reviews on Trip.com and was recommended on RedNote. The hotel’s airport pickup staff mentioned they could arrange scooter rentals through a partner company. As such, upon arrival, we asked hotel staff to book a scooter for us. To our surprise, it was a hotel employee—not a rental agent—who gave us a brief tutorial on how to use the scooter. The two helmets provided didn’t fit properly and reeked of stale sweat (clearly unwashed for years). After a rushed explanation, the staff casually told us the scooter had no fuel and that we’d need to fill it up ourselves. Unfortunately, as my husband was pushing the scooter up a steep slope from a side road to the main street to refuel, the scooter suddenly lurched forward, dragging him down and causing severe abrasions on his leg. We rushed back to the hotel and found a 24-hour international hospital in Phu Quoc on Google (since my husband needed a tetanus shot). However, the hotel staff insisted the hospital was closed and sent us by taxi to a shabby rural clinic they knew (There, the wound was only superficially cleaned—not properly treated—and no tetanus shot was given). When we returned to the hotel, before we could even reach our room, a male staff stopped us, demanding compensation for the scooter’s "damage" (their partner rental company was assessing it). My husband, exhausted and unfamiliar with the area, didn’t argue (even though the incident happened while he was pushing the scooter—not riding it—and it had only tipped over on the slope. From the moment we took the scooter out to when we returned it, less than five minutes had passed. Ultimately, the hotel forced us to pay 500,000 VND). Then came the most outrageous part: the staff blocked our way and insisted my husband not use the hotel’s bedsheets, claiming his wounds might stain them. He immediately had housekeeping bring two blue towels as substitutes (see photo). My husband, furious, asked if the man was insane—after returning injured, the hotel’s first priority was their sheets. The staff responded with a look of pure hostility, as if he wanted to kill us. Too shaken to argue, we retreated to our room. Realizing we couldn’t stay there safely, and that my husband urgently needed a tetanus shot in Hong Kong, we searched for flights. The last one that day was already gone, so we booked the earliest flight back the next morning. That night was agonizing: We feared for our safety (given the staff’s aggression) and felt utterly exposed due to the hotel’s unsecured environment (no walls, no guards, single-story bungalows, overgrown weeds, flimsy locks, and thin curtains that didn’t block light). That single night in Phu Quoc erased all the joy from our earlier travels in Da Nang. We deeply regretted booking this hotel. Back in Hong Kong, we went straight to the hospital for proper wound care and a tetanus shot (see photo) and reported our ordeal to Trip.com. Trip.com staff was exceptionally kind and patient, advocating for us with the hotel (though we held little hope of refunding the remaining two nights). The hotel’s response, however, was defiant, and shockingly no apology. Disappointed, we’re leaving this review. Trip.com went above and beyond, offering compensation of around 500 HKD (for which we’re grateful). Truthfully, if this hotel were marketed as a 2-3 star budget stay, we’d have no complaints. But a so-called 5-star hotel charging premium rates? It fails on every level, even basic humanity.

Exceptional from the moment we arrived, the experience was flawless. The staff were incredibly attentive—nothing was ever too much trouble. Every detail had been carefully thought out, from the beautifully appointed room that had everything we could possibly need, to the thoughtful messages from Madame Vermont that added such a personal touch. Little extras, like the charming pepper gift, made us feel truly valued. The hotel itself is stunning, with its elegant French colonial style, and the environment was wonderfully peaceful. The private beach, immaculate pool area, and lush gardens created a perfectly relaxing escape. Dining at Pepper Restaurant was a highlight—the food was absolutely fantastic and beautifully presented. This trip exceeded all expectations. We can’t wait to return!

A great place to be...it's a pity that we could only get only one sea view room coz it is so much nicer than the other garden view room we managed to get as we did our booking in the last minute!