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Verifierade recensioner
Läge och interiör9.1
Bekvämligheter9.1
Service9.0
Renlighet9.0
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Negativa recensioner(11)
Chi Sam
Rum Deluxe med king size-säng och utsikt över trädgården
Bodde på mars 2025
Par
1 recension
8.0/10
Mycket bra
Publicerades 27 apr. 2025
My wife got diarrhea and I got bad stomach and fever after we ate food from the hotel. In the last 24 hours we only consume food from the hotel including breakfast buffet, afternoon tea and BBQ party. I suspect it was because the seafoods of the BBQ party were set in outdoor areas for too long and without any coverages . The temperatures were about 30 degrees before the BBQ party started. Everything was perfect until my wife and I got ill.
Översätt
Svar från boendet: Dear Sam,First and foremost, we are truly sorry to hear that you and your wife felt unwell during your stay with us. Your health and well-being are of utmost importance to us, and we deeply regret any discomfort you experienced.Please rest assured that we take this matter very seriously. We have immediately forwarded your feedback to our Food & Beverage and Culinary teams for thorough investigation. All food safety and hygiene procedures will be reviewed in detail to ensure full compliance with our standards.We genuinely appreciate you bringing this to our attention, and we sincerely hope both of you have since recovered. Should you be open to further discussion, we would be grateful if you could contact us directly so we may follow up with you personally.Once again, we are very sorry for this experience and thank you for your valuable feedback, which helps us improve.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort & Spa Phu Quoc
Tsengel Jamsranjav
Tre sovrum Villa med sjöutsikt - privat pool
Bodde på feb. 2025
Familj
2 recension
10.0/10
Enastående
Publicerades 19 mars 2025
One of the best hotels that we stayed in phu quoc, the villa was clean spacious, has great views and the pool was clean. Breakfast buffet was great. I visited spa and fitness centers nothing to complain overall great experience will be staying there again
Översätt
Svar från boendet: Dear Value Guest,Thank you for sharing your experience at the Vinpearl Resort & Spa Phu Quoc. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcoming you back to “your home away from home’’.Warm Regards,Tran Van HongFront Desk Manager
Gästanvändare
Rum Deluxe med king size-säng och utsikt över trädgården
Bodde på jan. 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 1 mars 2025
all the services were good. really suitable for family. breakfast seemed to have less choice. we were really happy.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc
Gantsooj
Deluxe trädgårdsutsikt Tvåbäddsrum
Bodde på jan. 2025
Familj
5 recension
10.0/10
Enastående
Publicerades 7 mars 2025
Vinpearl was pleasure for staying 7 days. There was lot of activities for guests.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc
Julia Kr
Deluxe trädgårdsutsikt Tvåbäddsrum
Bodde på dec. 2024
Par
9 recension
9.0/10
Utmärkt
Publicerades 16 jan. 2025
I recently stayed at this hotel and had an overall good experience. The hotel grounds are large and beautiful, with a stunning beach that’s perfect for relaxing. The cleanliness was impressive, and the fitness center is fantastic—large, well-equipped, and a great place to work out.
However, there are a few areas where the hotel could improve. The sunbeds by the beach are always taken, so we had to wake up early at around 6 AM to secure a spot. The ping-pong table was in poor condition, with broken paddles and a worn-out surface. There was also no animation or entertainment, even though we asked at the reception a few times. One of the billiard tables was missing pockets, making it impossible to play.
Another issue was with the tennis court. It's very hard to book a slot, as all evening times were fully booked, yet we often passed by the court in the evening and saw no one playing. Additionally, the room cleaning service repeatedly forgot to replenish the body lotion, which was a bit frustrating.
On the positive side, the safari park was amazing, and we appreciated the airport transfer service. Overall, it was a nice stay, but a few improvements could make the experience even better.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re pleased to hear that you enjoyed the beautiful hotel grounds, the stunning beach, and the fantastic fitness center. It’s also wonderful to know you had a great experience at the safari park and appreciated the airport transfer service.We regret that certain aspects of your stay fell short of expectations. We understand how inconvenient it was to wake up early to secure a sunbed, and we are actively working on solutions to address this issue. We also apologize for the condition of the ping-pong table, billiard table, and the lack of animation or entertainment. Your comments regarding the tennis court availability and the repeated oversight in replenishing body lotion are duly noted, and we will ensure these concerns are addressed promptly.Your feedback is incredibly valuable as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc
Mba24
Tvåbäddsrum Deluxe med havsutsikt
Bodde på nov. 2024
Familj
5 recension
10.0/10
Enastående
Publicerades 15 dec. 2024
“Experience the ultimate getaway at Vinpearl Resort: luxurious accommodations, world-class amenities, pristine beaches, and exceptional service. Perfect for family vacations, romantic retreats, or corporate events. Discover relaxation, adventure, and indulgence in Vietnam’s premier resort destination.”
Översätt
Svar från boendet: Dear Value Guest,Thank you for sharing your genuine feedback about your experience at Vinpearl Resort & Spa Phu Quoc. We are delighted to learn that your experience was impeccable during your stay with us. Ensuring our guests' comfort and satisfaction is always our top priority.Once again, we appreciate your kind words and feedback. We look forward to the opportunity to welcome you back to Vinpearl Resort & Spa Phu Quoc in the near future.Warm Regards,Tran Van HongFront Desk Manager
Wenling
Deluxe trädgårdsutsikt Tvåbäddsrum
Bodde på okt. 2024
Res med vänner
6 recension
10.0/10
Enastående
Publicerades 11 nov. 2024
Room is very spacious and location is nearby Grandworld. They were so kind to provide a complimentary premium taxi service for us to the airport. Breakfast has an extensive selection. Thus hotel is huge and is just at the beach.
Översätt
Svar från boendet: Dear Wenling,Thank you for sharing your wonderful experience! We are thrilled to hear that you enjoyed the spacious room, the convenient location near Grandworld, and the complimentary premium taxi service to the airport. It's great to know that you found the breakfast selection extensive and that the hotel's proximity to the beach was a highlight for you. We hope to welcome you back soon for another fantastic stay!Best regards,Trần Thị Mỹ HuyềnVinpearl Resort & Spa Phu Quoc
Gästanvändare
Tvåbäddsrum Deluxe med havsutsikt
Bodde på feb. 2025
Par
3 recension
10.0/10
Enastående
Publicerades 3 mars 2025
I want to come back next time
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc
Rose Koini
Rum Deluxe med king size-säng och utsikt över trädgården
Bodde på feb. 2025
Familj
1 recension
9.0/10
Utmärkt
Publicerades 2 apr. 2025
Good experience
Översätt
Svar från boendet: Dear Rose Koini,Thank you so much for your wonderful review! We are truly delighted to know that you had a great experience at Vinpearl Resort & Spa Phu Quoc. Your kind words mean a lot to us and serve as great motivation for our team to continue delivering exceptional service.We hope to welcome you back soon for another memorable stay. Until then, we wish you many more amazing travel experiences!Best regards,Bella TranVinpearl Resort & Spa Phu Quoc
Tu Anh Huynh
Tvåbäddsrum Deluxe med havsutsikt
Bodde på juli 2024
Familj
3 recension
8.5/10
Mycket bra
Publicerades 28 aug. 2024
As Vinpearl Nha Trang resorts, this place offers a great view and great service. Just a little bit far from every other place, but there are some free Vinbus to get around. We booked the room with free Vinwonders and Vinpearl Safari packages. Everything just go really smoothly as the staff are so professional. A little accident for our boy while in the Safari park, the staff there immediately offer us with the private ride to medical clinic right away.
The theme park was amazing, you can spend all day there. Safari is awesome, we has seen many many animals, some of them we were able to get really close. The park even has the night trip for who want to explore the wild adventures.
At night we enjoy the walk along Venice River, then relax with the spa, and watching the every night lighting show at Grand world Phu Quick, the sleepless city. Last but not least, the beachfront is incredible beautiful, water clean, white sand, garbage free and endless view, we really love the beach there....
Översätt
6/20
Svar från boendet: Dear Ms. Huynh Tu Anh,Thank you for sharing your experience at the Vinpearl Resort & Spa Phu Quoc. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcoming you back to “your home away from home’’.Warm Regards,Tran Van HongFront Desk Manager
Ee Ling
Rum Deluxe med king size-säng och havsutsikt
Bodde på mars 2025
Affärsresenärer
2 recension
9.0/10
Utmärkt
Publicerades 21 apr. 2025
The whole experience and hospitality was great except for one. Our airport transfer from airport to the resort was cancelled abruptly as the airline has a change of the flight number, however rest of the flight itinerary remains same. This could have been handled better instead instead of telling the guests that there is nothing that could be done.
Översätt
Svar från boendet: Dear Value Guest,Thank you for sharing your experience at the Vinpearl Resort & Spa Phu Quoc. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcoming you back to “your home away from home’’.Warm Regards,Tran Van HongFront Desk Manager
Gästanvändare
Juniorsvit med trädgårdsutsikt och king size-säng
Bodde på jan. 2025
Par
1 recension
10.0/10
Enastående
Publicerades 10 feb. 2025
Perfect resort at phu quoc
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your wonderful 5-star review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc
Dul Erdenetsogt
Tvåbäddsrum Deluxe med havsutsikt
Bodde på feb. 2025
Res med vänner
5 recension
10.0/10
Enastående
Publicerades 12 mars 2025
Nice
Good
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc
Mandalmaa
Rum Deluxe med king size-säng och havsutsikt
Bodde på feb. 2025
Par
2 recension
9.5/10
Otroligt
Publicerades 24 mars 2025
the floor was little dirty, except that the breakfast, environment and service was perfect
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc
Gästanvändare
Juniorsvit med trädgårdsutsikt och king size-säng
Bodde på jan. 2025
Par
20 recension
10.0/10
Enastående
Publicerades 15 feb. 2025
Very good nice beach and sunsets view. Only USD2 to the night market. Good breakfast . With free shuttle bus to major attractions.A welcome counter in the arrival hall 50 m away . Provide money exchange service at good rate.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your wonderful 5-star review of your stay at Vinpearl Resort and Spa Phu Quoc. We are thrilled to know that you had an exceptional experience with us.Your kind words about our premises mean the world to us. At Vinpearl Resort and Spa Phu Quoc, we strive to provide our guests with the highest level of comfort and hospitality, and it is rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another luxurious and relaxing experience in the near future. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Warm regards,Nguyen Trong ThangDuty ManagerVinpearl Resort and Spa Phu Quoc