Premier Residences Phu Quoc Emerald Bay Managed by Accor recensioner
Premier Residences Phu Quoc Emerald Bay Managed by Accor
Khem Beach, An Thới, Town, Phu Quoc District, An Thoi, Phu Quoc Island, Kien Giang Province, VietnamVisa hotellinformation
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1 natt
Gästrecensioner
4.4/5
Mycket bra
424 recension
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Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.4
Service4.3
Renlighet4.4
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Alla recensioner(424)
Positiva recensioner(403)
Recensioner med foton/video(210)
Utmärkt pool(110)
Utsökt frukost(94)
Utmärkt strand(86)
Nära stranden(22)
Erbjuder upphämtning/avlämning(20)
Har faciliteter för barn(16)
Utsökt buffé(12)
Ren pool(5)
Negativa recensioner(21)
Gästanvändare
Superior svit 1 King Size-säng med balkong
Bodde på nov. 2024
Familj
4 recension
3.7/5
Publicerades 26 dec. 2024
The hotel was a value for money. Facilities could be a bit run down and need fixing up. Kids friendly and e pool is big. Beach is nice with clean water and sand. Breakfast selection is good. There are a few massage places and convenient stores outside the hotel. The free kiss of the sea show is definitely worth it especially it's free for all the hotel guests.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for sharing your feedback on your recent stay.We appreciate you acknowledging the value for money and highlighting the positive aspects of your experience, such as the spacious pool, the beautiful beach, the diverse breakfast options, and the convenient location with nearby amenities.We understand your observations regarding the condition of some of our facilities. We are committed to ongoing maintenance and improvement of our property and will address the concerns you raised.We are glad you found the "Kiss of the Sea" show to be an enjoyable experience. We are pleased to offer this complimentary benefit to our valued guests.Thank you again for your feedback. We value your input and will use it to enhance the guest experience..Sincerely, Premier Residences Team
Valeriyaaaa
Standardrum 1 King Size-säng med balkong
Bodde på nov. 2024
Familj
9 recension
3.0/5
Publicerades 15 dec. 2024
The hotel is clearly not 5 stars, one of the worst where we have been. A lot of package tourists who behave terribly. Everything in the hotel is done on stream. None of the staff cares about you. There is a constant crowd of people leaving/arriving in the lobby. It's dirty everywhere. When you arrive, you see a very dirty roof over the main entrance. This is a Turkish hotel with a corresponding contingent. There are holes in the floor in the room, swollen and bad furniture everywhere, the door to the balcony does not close (the hole through which the lizard climbed to us at night), a bad refrigerator. The price is clearly too high, I do not recommend it and will never stop again. The only plus is the tickets to the show, that's it.
Översätt
Svar från boendet: Xin Chào Valeriyaaaa,Thank you for sharing your honest feedback regarding your stay with us. I am truly sorry to hear that your experience fell far below your expectations. Please accept my sincerest apologies for the issues you encountered, from the room's condition to the overall ambiance and cleanliness of the property.Your feedback is extremely valuable to us as it helps identify areas where we need to improve. I will ensure that your concerns, including maintenance, cleanliness, and customer care, are addressed with the respective teams. Providing a warm and welcoming environment is a top priority, and I regret that we fell short during your visit.While we are pleased to know you appreciated the tickets to the show, I understand that this does not make up for the negative aspects of your stay. Should you ever reconsider visiting us in the future, we would be grateful for the opportunity to provide you with a significantly better experience.Thank you again for your feedback. We wish you all the best in your future travels.Warm regards,
Gästanvändare
Standardrum 1 King Size-säng med balkong
Bodde på nov. 2024
Familj
6 recension
4.0/5
Mycket bra
Publicerades 24 dec. 2024
The hotel is good for family and large swimming pool. The staff are helpful and friendly.
Översätt
Svar från boendet: Dear Valued Guest,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our resort and look forward to welcoming you back in the near future.Sincerely, Premier Residences Team
Anonym användare
Standardrum 1 King Size-säng med balkong
Bodde på nov. 2024
Res med vänner
2 recension
4.0/5
Mycket bra
Publicerades 8 dec. 2024
It is a good choice for booking a hotel because the hotel has many types of rooms to choose from and the location is good.
Översätt
Svar från boendet: Dear Valued Guest,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Premier Residences Phu Quoc Emerald Bay Managed by AccorSincerely, Premier Residences Team
June Yoon Yi
Rum Standard med 2 enkelsängar och balkong
Bodde på nov. 2024
Familj
6 recension
2.7/5
Publicerades 2 dec. 2024
The price policies, including the facilities, breakfast, and service, are cost-effective. Especially in this area, it is an affordable five-star hotel. However, the kindness of the staff is jagged. Some staff are friendly, but some are unfriendly than a three-star hotel and also most of them do not speak English well. Even the reception desk is like that. Nevertheless, there are many guests who have the advantage of being able to watch shows in Sunset Town for free and the cheap accommodation. The pool is especially good. In conclusion, the facilities and cost-effectiveness are good, but the staff training and kindness are the worst among the five-star hotels that I've experienced for 2 weeks in Phu Quoc. Nevertheless, considering the higher price of nearby hotel, you'd better stay at this hotel, being careful not to disturb the employees' temper. It's a residence, so there are also cooking facilities except for dishes.
Översätt
6/7
Gästanvändare
Standardrum 1 King Size-säng med balkong
Bodde på okt. 2024
Ensamresenärer
16 recension
5.0/5
Enastående
Publicerades 2 dec. 2024
Location is good. Many facilities including free use of sauna. Free shuttle bus to different places and sunset town. Free ticket to Kiss of the Sea Show at 9.30pm
Översätt
Svar från boendet: Dear Valued Guest,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Premier Residences Phu Quoc Emerald Bay Managed by AccorSincerely, Premier Residences Team
Anastasia
Rum Standard med 2 enkelsängar och balkong
Bodde på sep. 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 3 nov. 2024
Stayed at the hotel alone with 2 kids and it was great experience. Room is spacious, beds are comfortable. The hotel is located at the beautiful beach perfect for small kids. Kids club is amazing! Breakfast have the variety of food that is ok for toddlers.
The only thing for improvement is accessibility for baby strollers, it’s difficult to get to the closest to the beach swimming pool.
Översätt
Svar från boendet: Dear Anastasia,Thank you for sharing your experience! We're thrilled to hear that you and your kids had a great stay and enjoyed the spacious room, comfortable beds, and beautiful beach—perfect for families. We're glad the Kids Club and breakfast options suited your little ones, too! We appreciate your feedback regarding accessibility for baby strollers. Your comments are valuable, and we'll work on making it easier for families to access the pool closest to the beach. We hope to welcome you back for an even smoother experience in the future!
Yy Woo
Standardrum 1 King Size-säng med balkong
Bodde på sep. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 24 nov. 2024
Our stay was fantastic! The staff were warm and welcoming, the room was clean and spacious with great views, and the breakfast buffet was delicious, especially the local dishes. The pool and location near the beach made it even better. Highly recommend this hotel for a relaxing getaway!
Översätt
Svar från boendet: Xin Chào Yy Woo,Thank you so much for your wonderful review! We're thrilled to hear that your stay was fantastic.It's heartwarming to know that our staff's warm welcome, the comfortable and spacious rooms, and the delicious breakfast buffet contributed to your enjoyable experience. We're also glad you loved the pool and the convenient beach location.We look forward to welcoming you back for another relaxing getaway!Sincerely,
Sky Sky
Standardrum 1 King Size-säng med balkong
Bodde på aug. 2024
Familj
6 recension
4.2/5
Mycket bra
Publicerades 7 okt. 2024
Everything is good, especially the breakfast, It provide many different foods and drinks everyday. Also delicious! We’re satisfied about it. But the room of cleanliness just on the average.
Översätt
Svar från boendet: Xin Chào Sky Sky, Thank you for sharing your feedback about your stay at our resort. We’re delighted to hear that you enjoyed the breakfast and found it to be varied and delicious.We apologize for any shortcomings in the room cleanliness. We take your feedback seriously and will investigate this matter to ensure that such issues do not occur again. We strive to provide a clean and comfortable environment for all our guests.We appreciate your understanding and hope that you’ll consider giving us another opportunity to provide a more satisfactory experience in the future.Sincerely,The Premier Residence Team
Munkhzul
Standardrum 1 King Size-säng med balkong
Bodde på juli 2024
Par
5 recension
2.5/5
Publicerades 5 sep. 2024
A huge communication issues at the reception. Receptions are completely rude. Most of them speak bad english well, no english at all. They seemed understood but missed the most of the points.
As we understood this is 5 start hotel but they almost act like we were run away without paying…! Make us so uncomfortable in terms of payment.
We were out on full day activities and arrived quite late around 10pm with shopping bags, tired legs and hurt stomach. Our door was locked so when I go down for activating the keys they did not let us in the room- asking for upfront payment!!! At that time!with that condition!! Well, I told them I needed rest room can do it later or when we check out but they said. ‘’No need pay now!!!” Also, asking for extra payment.
Since, when the 5 start hotels asking for up front payment when extending the room!
I did confirmed with reception in early the morning regarding “the room extend” but in the evening another reception try not to activate the door key unless we pay now. There is no check out payment. As we were first time in Phu Quoc even in Vietnam. I almost decided check out at 11pm due to the rudeness of their reception.
I did called the hotel manager. He does not really care and didn’t even apologized to us. Probobly, he did not understood what I was saying though. There was no reaction!
It was off season and service stuffs are lost the communication and contacts with clients!!!
Free Breakfast buffet wasn’t good at all!
We will not book this hotel again.
Översätt
Svar från boendet: Xin Chào Munkhzul,We sincerely apologize for the negative experience you had during your stay at our resort. We understand that the communication issues at the reception caused significant inconvenience and frustration.We take your feedback very seriously and will investigate the specific incidents you've described. We will take immediate steps to address the concerns regarding the reception staff's behavior and communication skills.We apologize for any misunderstanding regarding the payment process and the room extension. Regarding the breakfast buffet, we appreciate your feedback and will work to improve the quality and variety of our offerings.Once again, thank you for your feedbackSincerely,The Premier Residence Team
Anonym användare
Standardrum 1 King Size-säng med balkong
Bodde på juli 2024
Ensamresenärer
19 recension
5.0/5
Enastående
Publicerades 15 aug. 2024
Beautiful experience! Super comfortable bed,yummy breakfast variety, good service, and the great thing is this hotel practices help save the environment.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that you had such a beautiful experience at our hotel. It’s great to know you enjoyed the super comfortable bed, the variety of breakfast options, and the good service. We truly appreciate your acknowledgment of our efforts to help save the environment—it's something we're passionate about.We look forward to welcoming you back for another enjoyable stay!Sincerely,The Premier Residence Team
Meyber
Rum Standard med 2 enkelsängar och balkong
Bodde på juli 2024
Familj
4 recension
4.7/5
Otroligt
Publicerades 24 sep. 2024
We had amazing days at the hotel. The only bad point was that the pool bar and one of the sliders was not working during our stay. Breakfast was delicious and staff super kind and helpful. Will certainly indicate to our friends. I told them it was my husband birthday and they sent a cake to the room. My daughter loved the bubbles at the swimming pool.
Översätt
Svar från boendet: Xin Chào Meyber, Thank you so much for your lovely feedback! We're thrilled to hear that you and your family had an amazing stay with us. It's great to know that you enjoyed the breakfast, found our staff kind and helpful, and that your daughter had fun with the bubbles at the pool. We're also glad that the birthday surprise for your husband added a special touch to your visit!We apologize for the inconvenience with the pool bar and slider being unavailable, and we appreciate your understanding. Thank you for recommending us to your friends—we look forward to welcoming you all back in the future!Sincerely,The Premier Residence Team
Gästanvändare
Superior svit 1 King Size-säng med balkong
Bodde på juni 2024
Familj
9 recension
3.7/5
Publicerades 13 juli 2024
The swimming pool and beach was our most favorite facilities, others was ok. Beach water was clear under sunshine, better than the hotel we stayed on Ong Lang beach. We stayed in suite and the room furniture was a bit aged, but still worth the price. The hotel cater many tour group, but check in/out service was still fast and we were assigned at high level room per our request, thumbs up 👍🏻! Breakfast options were fair enough, love the Banh Mi. However, housekeeping staffs was quite inattentive to details, coffee stains was still found in washed cup!! We leave a note to ask for 2 water glasses but never got catered. Actually housekeeping standards was commonly low in this country no matter what hotel you stay in. The Italian and Vietnamese restaurants across street worth a try, and only short walking distance to a beachside restaurant. Quite convenient for family with kids.
Översätt
Svar från boendet: Dear valued guest,Thank you for sharing your detailed review. We're delighted to hear that you enjoyed our swimming pool and beach facilities, finding the beach water clear and enjoyable under the sunshine. We're glad that our suite met your expectations and we're also pleased to hear that you found the nearby Italian and Vietnamese restaurants worth trying and that the location was convenient for your family. It's great to know that our check-in and check-out service was efficient even with many tour groups, and we're happy to have accommodated your request for a high-level room.We're sorry to hear about the issues with housekeeping. We appreciate your feedback on the coffee stains and the unmet request for water glasses, and we will address this with our housekeeping team to improve our standards. Thank you for your thumbs up and for taking the time to leave your review. We hope to welcome you back in the future!Sincerely, Premier Residences Phu Quoc
Gästanvändare
Standardrum 1 King Size-säng med balkong
Bodde på nov. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 14 dec. 2024
It is indeed a wonderful hotel and experience. Will recommend this hotel to stay. As I’m able to compare best western premier and this as I tried both hotels at the same trip, will definitely rate this hotel better than best western premier. Best western premier is at the middle of nowhere and the beach is not as nice as premier residence. The breakfast menu at best western also bad as compared with premier residence.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your kind words and for sharing your thoughtful during your trip. We're delighted to know that you found your experience at Premier Residences to be wonderful and worthy of recommendation!Your praise for our beachfront location, breakfast offerings, and overall ambiance means a lot to us. We take great pride in providing a beautiful, relaxing environment and delicious dining options for our guests to enjoy.We’re thrilled to have exceeded your expectations and look forward to welcoming you back for another exceptional stay in the future!Warm regards,
Cheong Eileen
Superior svit 2 King Size-sängar med balkong
Bodde på okt. 2024
Familj
6 recension
4.0/5
Mycket bra
Publicerades 5 dec. 2024
We enjoyed the free pool table, table tennis. Other activities may be chargeable. The beach is very convenient. There are other food, massage and mini mart outside the resort. It's an hour drive away from Vinpearl sites. That's the only downside..
Översätt
Svar från boendet: Xin Chào Cheong Eileen.Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed our complimentary activities like the pool table and table tennis, as well as the convenience of our beautiful beachfront location. It’s great to know that you explored the nearby options for food, massage, and the mini-mart as well.We understand that the distance to Vinpearl attractions may feel a bit far, and we appreciate your understanding of the trade-off for our peaceful and serene location. Your feedback is valuable and will help us guide future guests in planning their activities more effectively.We hope to welcome you back for another enjoyable stay soon!Warm regards,