Anonym användare
29 mars 2025
We chose the Ocean Eye room for its stunning sea views, but our experience did not live up to expectations. In the middle of the night, we discovered an infestation of ants around the bed. This was not only unsettling but unacceptable for a hotel of this caliber.
We promptly contacted the reception to report the problem. To our disappointment, the staff initially responded that the hotel was fully booked and couldn’t assist us. We then requested a change of bedding, hoping that would alleviate the problem. Suddenly, we were offered an alternate room on the same floor, but with the street view.
It was disappointing to pay a premium for a view we couldn’t enjoy. I hope the hotel addresses pest control issues in the future.
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