Movenpick Resort Waverly Phu Quoc

Movenpick Resort Waverly Phu Quoc recensioner

Movenpick Resort Waverly Phu Quoc

Ong Lang Hamlet Cua Duong Village Phu Quoc District, Cua Duong, Phu Quoc Island, Kien Giang Province, VietnamVisa hotellinformation
Movenpick Resort Waverly Phu Quoc
Movenpick Resort Waverly Phu QuocMovenpick Resort Waverly Phu QuocMovenpick Resort Waverly Phu Quoc
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Gästrecensioner

8.8/10
Mycket bra
571 recension
Verifierade recensioner
Läge och interiör8.2
Bekvämligheter9.0
Service8.8
Renlighet9.0
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Alla recensioner(571)
Positiva recensioner(545)
Recensioner med foton/video(315)
Utsökt frukost(161)
Utmärkt pool(109)
Utmärkt strand(79)
Erbjuder upphämtning/avlämning(35)
Utsökt buffé(20)
Ren pool(8)
Har faciliteter för barn(7)
Negativa recensioner(26)
Gästanvändare
Superior King Rum Havsutsikt med Balkong
Bodde på aug. 2024
Ensamresenärer
1 recension
9.5/10
Otroligt
Publicerades 23 sep. 2024
Rummet med havsutsikt är fantastiskt Maten och servicen är super bra Tur det med fin blå himmel och strand Absolut ett bra ställe att koppla av, särskilt om det är dåligt väder och faciliteterna är tillräckligt bra för att du ska kunna spendera hela dagen
KälltextÖversatt av Google
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share such great feedback about your experience at Movenpick Phu Quoc. It is always pleasing when one of our guests takes the time to share their great experience.Once again, thank you very much for taking the time to share your feedback. We do hope to welcome you and your family back again sometime in the near future.Sincerely,Linh PHAMGuest Relation Manager
Triper L
Superior King Rum Havsutsikt med Balkong
Bodde på aug. 2024
Familj
12 recension
8.0/10
Mycket bra
Publicerades 24 sep. 2024
Hotellet är enormt och rummet är trevligt och rent. Poolen är underbar och stranden... 😍 värt för pengarna
KälltextÖversatt av Google
Svar från boendet: Dear Triper L,Thank you very much for taking time to share your experience and choosing Movenpick Resort Waverly Phu Quoc.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Linh PHAMGuest Relation Manager
Anonym användare
Superior Twin Room med trädgårdsutsikt och balkong
Bodde på aug. 2024
Familj
20 recension
7.0/10
Publicerades 16 sep. 2024
Älskar detta hotell. Det finns dock en fråga. Det medföljande gratis vattnet kommer i glasflaskor. Vi reser med barn. Och vi råkar bryta en på grund av barn i rummet. Och utanför, vi måste betala en straffavgift.
KälltextÖversatt av Google
Svar från boendet: Dear Anonymous User,Thank you for your positive comments about our resort. I do regret for the unexpected incident that happen.Following the green global to advance towards more sustainable operations, the complimentary water is used with recyclable materials. We have to have your understandings.Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Linh PHAMGuest Relation Manager
Wahida Zainuddin
Deluxe-familjerum
Bodde på apr. 2025
Familj
10 recension
10.0/10
Enastående
Publicerades 2 juni 2025
5 perfect days in here. Friendly and helpful staff. Spacious and tidy room. Free access in cildren daycare every day from 9am-6pm, free chocolate hour every day from 3.30pm-4.30pm and free airport pick up/ transfer.The chocolate and cheese cake is so delicious. There are more than 5 ice cream flavours to buy. I bought vanilla and matcha. Both were so good! I am requested to get a room and a beautiful sunset view to celebrate my anniversary but wasn't expected to be fulfilled with warm greetings via wish card, a romantic swan towel and roses deco on bed, and there was a surprise of a delicious chocolate mousse cake too in the chiller! Iron and iron board upon request. The hotel provide a tote bag to use for free along the stay. I have tried their signature coffee. I like it. So refreshing! Hotel also provide a water cooler on the ground floor to refill a drinking water. I am also use their laundry service and satisfied with the service provided. The hotel has a universal plug, and therefore you don't need an external adapter. Btw, the hotel will charge you a deposit VND1million/day and i paid for VND4millions for 5D4N using wise card. The money will be refund less than an hour after check out. I am suggested to use wise card rather than use credit card that will take 7-10days to refund the money. This hotel is not halal because the breakfast provided is mixed with non-halal food. Our only food choice is boiled eggs. maybe the hotel can separate halal food because there are some foreign tourists from other countries who also have problems eating breakfast. Overall, we were satisfied staying here and fully recommended.
Översätt
6/17
Svar från boendet: Dear Wahida Zainuddin,Thank you so much for your wonderful and detailed review! We're absolutely delighted to hear that your anniversary stay with us was a memorable one. It’s always our pleasure to create special moments, and we’re glad the sunset view, warm greetings, swan towel décor, roses, and surprise cake added to your celebration.We’re happy you enjoyed our signature offerings like Chocolate Hour, the daycare center, airport transfers, and of course, the delicious cheesecake and ice cream. Your compliments on the room comfort, amenities, coffee, and service truly mean a lot to us.Thank you also for highlighting practical aspects such as the tote bag, water refill station, universal plug, and quick deposit refund process — we’re sure this will be helpful for future guests.Regarding your feedback on halal food options at breakfast, we sincerely appreciate your suggestion. While we do our best to offer a wide variety of international dishes, we understand the importance of dietary needs and will take your comments into consideration for future improvements.It was a pleasure having you and we hope to welcome you back to Mövenpick Resort Phu Quoc for another fantastic stay in the near future.Warm regards,Michelle VuGuest Experience Manager
Ppbbunny
Superior King Rum Havsutsikt med Balkong
Bodde på maj 2025
Familj
12 recension
9.5/10
Otroligt
Publicerades 10 juni 2025
The staff is very friendly and helpful. A lot of attention on details like afternoon break and kids corner at the morning buffet.
Översätt
Svar från boendet: Dear valued customer,Thank you very much for taking the time to share your rating with us. It’s wonderful to know your family have been enjoying our services. We truly appreciate your generous support and for noticing the efforts of our Heartists. We’ll be sure to pass your kind words along to our team. Your support is the greatest motivation for us to keep delivering the best experience possible.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager
SMB.
Superior King Rum Havsutsikt med Balkong
Bodde på apr. 2025
Par
2 recension
9.5/10
Otroligt
Publicerades 26 maj 2025
service and experience at this hotel was so good on my first time that i extended 2 more nights! always a pleasure to stay here with great amenities and super accommodating staff. beach bar was clean and affordable menu prices too! will be back!
Översätt
Svar från boendet: Dear valued customer,Thank you very much for taking the time to share your rating with us. It’s wonderful to know your family have been enjoying our services, Aura beach bar and our staff's accommodating. We truly appreciate your generous support and for noticing the efforts of our Heartists. We’ll be sure to pass your kind words along to our team. Your support is the greatest motivation for us to keep delivering the best experience possible.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager
Mappime
Superior King Rum Havsutsikt med Balkong
Bodde på feb. 2025
Par
5 recension
10.0/10
Enastående
Publicerades 5 maj 2025
We spent five nights here, and definitely will comeback. First we arrived earlier than the check-in time so they gave us towel card to spend time at the pool and beach area their pool and beach area is amazing the private beach has enough space for everyone pool also huge with restaurants (they said we can also do the same thing after check out if we need wait for our flight time) The breakfast was soooooo AMAZING so many options, my favorite there was their noodles bar with different kinds of noodles every morning I was there 🤩 I requested for high floor and I got the top floor 😍great view with the ocean and the forest 🌳 the room is spacious and clean, tub is huge and they got everything I needed. Their chocolate hour is a bit busy but not too bad, everyone can enjoy. The staff was helpful and friendly. People sometimes complain about food options from the restaurant and how remote the hotel is, we have no problem with that we usually grab to eat and watch Netflix in the room, also there is a really good restaurant and convenience store at the main gate you can go back and forth with the buggy, for getting around the island we use grab and it really affordable 👍🏼
Översätt
6/19
Gästanvändare
Superior King Rum Havsutsikt med Balkong
Bodde på apr. 2025
Par
1 recension
5.0/10
Publicerades 16 maj 2025
Would not recommend. Not 5* at all. Dusty room, lazy housekeeping. Horrible customer service. None of the staff speaks good enough English. MAKE SURE TO CHECK ALL RECEIPT SIGN!!! They have scammed us into paying for a buffet package when we only had 2 drinks at the rooftop bar. They refuse to correct the mistake saying they can not "refund" and to give us the "complimentary" packages. How is it complimentary when you've taken a charged and are forcing us to partake. Aircon is actually controlled outside of the room even though there is a thermostat in room. Breakfast is disappointing for an apparent 5*. They make you download what they call app concierge, which means any requests can be done via the app. We requested ice, 45 minutes later still no ice. Will not be staying at any other Movenpick again. Refer to photos below, what 5* makes you pay for a broken glass bottle? Screams milking guest for every penny.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations.We understand your concerns and would like to clarify that our team has already been in direct contact with you via email to address the issues raised, including the billing concerns and service experience. We appreciate the opportunity to discuss and resolve them with you privately.Please rest assured that your feedback has been taken seriously and shared with the relevant departments for further improvement. At Mövenpick Resort Waverly Phu Quoc, we remain committed to providing a high standard of hospitality and continuously improving our services.Thank you again for your feedback.Warm regards,Michelle VuGuest Experience Manager
Giulia
Superior King Rum Havsutsikt med Balkong
Bodde på apr. 2025
Familj
6 recension
9.5/10
Otroligt
Publicerades 8 maj 2025
The hotel was stunning! We book the room on the sea side and the sunsets from our balcony were just incredible. The staff were so friendly and helpful, they truly showed us the amazing Vietnamese hospitality!
Översätt
P.GAYENON
Superior Twin Room med trädgårdsutsikt och balkong
Bodde på apr. 2025
Familj
2 recension
9.5/10
Otroligt
Publicerades 4 maj 2025
Location : 40mins from Airport , 1 hr to hon Thom cable car Staff : nice and helpful Breakfast : have many kind of food
Översätt
lewej07
Superior King Rum Havsutsikt med Balkong
Bodde på mars 2025
Ensamresenärer
6 recension
9.5/10
Otroligt
Publicerades 29 apr. 2025
Room was clean. Hotel is huge and beach was very nice, just right in the hotel. Breakfast was great and filling. Highly recommended. Just that the location was in the middle of town and grandworld. Free bus from town and buggy to send and fetch you at the main gate with timing.
Översätt
6/7
Gästanvändare
Superior tvåbäddsrum med havsutsikt och balkong
Bodde på mars 2025
Ensamresenärer
2 recension
10.0/10
Enastående
Publicerades 28 apr. 2025
It was a phenomenal experience from the moment of entering to check out. The staff very friendly,along things very convenient. The beach was well kept with warm waters and great views from the lounge chair.
Översätt
Jackson Yx
Superior King Rum Havsutsikt med Balkong
Bodde på apr. 2025
Familj
3 recension
10.0/10
Enastående
Publicerades 22 maj 2025
Is a wonderful place to travel and enjoy, the cable car is a must try experience
Översätt
Svar från boendet: Dear valued customer,Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager
Gästanvändare
Superior King Rum Havsutsikt med Balkong
Bodde på mars 2025
Par
2 recension
8.5/10
Mycket bra
Publicerades 24 apr. 2025
One of the best beach resort stays till date. It's quite upscale and well maintained. Free chocolate hour and weekend pool foam party were the best memories for me. Beach is excellent
Översätt
Svar från boendet: Dear Guest,Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay. We hope to welcome you back again soon!Best Regards,Movenpick Team
Gästanvändare
Deluxe-familjerum
Bodde på mars 2025
Familj
1 recension
8.0/10
Mycket bra
Publicerades 22 apr. 2025
It’s nice hotel to stay! Beautiful view and nice food lovely swimming pool in a nice beach side!
Översätt
Svar från boendet: Dear Guest,Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay. We hope to welcome you back again soon!Best Regards,Movenpick Team