Crowne Plaza Phu Quoc Starbay

Don’t come here if you are looking for a quiet place! The hotel organized a company trip for a big group directly on the beach of the hotel: no notice in advance- VERY VERY loud speaker, a MC yelling in the microphone, the participants shouting. The beach was therefore a nightmare during many hours. Absolutely terrible and unbelievable, ruining the whole afternoon. Highly not recommended if you are want to relax and rest. We mentioned this issue (many times) to the hotel, and basically : they don't care. They justify it by telling this event is following the regulations, and that they are authorized to do ti. Such a shame and a totally lack of care for customers. They wanted to offer a glass of wine (sorry but I don't drink alcohol at 3pm!) and a taxi to the airport (when I already told them that I have arranged it by myself), other said: zero compensation. Once I refused it, they totally ghosted us, and sending copy-pasted automatic messages. Huge lack of management in this hotel, and absolute no consideration for the customers. Obviously their target are massive groups (to share another example: the breakfast in the morning looks like an airport hall with queue for waiting and huge crowd), even if they pretend not. Avoid at all cost if you want a place to rest and relax.

Wonderful hotel ! Big, clean and stylish room with comfortable beds and gorgeous ocean view. Staff is polite, friendly and helps with different questions. The beach and the sea are great - beautiful and clean. Breakfast is various and tasty😋 The location is quite far from the center of the island so if you want silence and tranquility- it’s a good choice. Also you could visit Grand World (it’s very close to the hotel) for fun and the nearest beach - Ong Lang. It’s beautiful and there is wonderful restaurant - On the rocks close to it. So we like our staying in this hotel, thank you💗p.s: only one thing was strange - almost transparent bathroom in the room😅

Very relaxing Clean and beautiful Staff in hotel are nice Recommend to stay