New World Phu Quoc Resort

Be cautious and careful with your belongings at this resort We had an unfortunate incident during our stay at New World Resort. One afternoon, three cleaning staff entered our villa for routine cleaning while we were still there. Since we were about to leave, we waited in the living room and didn’t have a chance to secure our belongings properly. Our wallets, left unattended in handbags in the bedroom, were later found missing all the Hong Kong dollar notes belonging to my husband and aunt. We immediately reported this to the front desk, but after their investigation, they concluded that there was no concrete evidence. We remain certain, however, that the theft occurred during the cleaning, as that was the only moment our wallets were out of sight. Therefore, I strongly advise guests staying at this resort to keep your money and valuables with you at all times. Additionally, be cautious when using the indoor swimming pool, as we noticed some bugs around the area. On the positive side, the environment itself is pleasant, and the mini water park is quite nice. However, one negative experience can significantly affect the overall impression.

1. Service is good and staff are friendly. Very responsive on buggy service. 2. Many choice for breakfast and taste is nice. 3. You can stay at the resort with facilities in a whole day. Swimming pool, gym room, beach, free kayak, bicycle etc. 4. But only 3 options for restaurant.

The villa we stayed in had 4 rooms and a private swimming pool. The villa was nice and clean, and we really enjoyed it.

It’s a great hotel for family and must be introduce to friends who have even been visited and still planning which hotel for them. New World is great one for your family 😊

the hardware like swimming pool is quite good but the service is not very good.

Overall, it’s an overrated resort. If you look for a resort which provides an exceptional experience, I would not recommend to stay there. At first, I was attracted by the advisement and the brand New World and it looked quite luxurious. However, my communication experience for pre-arrival and the experience during my stay made this so called 5 stars resort questionable. 1. Before coming to Phu Quoc, I was asking the guest relation to set up the kids amenities but nothing happened 2. I was also asking if a birthday cake can be arranged for my family but nothing happened 3. I was asking if the private pick up car can be arranged as my flight got delayed 2 hours and couldn’t catch the shuttle. You know what nothing happened 4. Ordered a local grill chicken for in room dining but it was not fully cooked 5. I and my family have been dropped off at the middle of the road because another guest was angry at the driver why she got the last stop 6. No smile for all staffs 7. No intention to follow up after I told the above issues to the reception when I was checking out The only good things at the resort are the kids club and new kids swimming zone. I am bit disappointed to the services as I was expecting too much.