Laya Resort Phuket Island

Location - as expected was further from the main shopping area. Very peaceful at night. But a little inconvenient if you arrive on a late flight and want to buy snacks or drinks as there is not even a mini mart nearby. There is a free shuttle to boat avenue every hour from 11am till evening. Boat Avenue has a huge supermarket and a lot of eateries, but don't expect as much as Patong area. Service - service from staff is good in general with the exceptional of 1 young staff from housekeeping (refer to review of cleanliess below) Cleanliness of room (One Bedroom Suite) - It's disappointingly dirty for a new resort that's supposedly 4 or 5 stars. When we checked in to our first room, upon entering the toilet, there were visible URINE STAINS AND DROPLETS on the floor around the toilet bowl. The urine smell was horrendously terrible, like that of a public hotel. I went down to the reception, and the staff on duty was kind enough to offer a room change, even though I asked for housekeeping to come and clean it. He said the staff on duty was a young boy (same staff with bad service mentioned above) and that a room change would be tons better. I agreed. The concierge staff then brought me to the new room and asked me to check if it's okay. To my horror, there were **** stains on the SEAT. But because the floor was clean and it didn't smell bad like the previous room, I said this new room is better. He then said he would arrange for housekeeping to come and clean the toilet. We waited 25mins and finally at 1045pm, the young boy arrived. The first thing he said when I opened the door was "you want to clean the toilet? I am not maid. Tomorrow you ask the staff to clean" I was appalled and speechless. He repeated it again "I am not maid". I then replied "I waited 25mins cause the reception told me that housekeeping will come to clean. Now you are saying you are not? Okay fine I'll go back to reception" He immediately had a change of tone and said "okay let me see, is just the toilet?" Then he went to check and said he will clean it. That was just the icing on the cake. We realised there was hair in the drawer where the hairdryer is kept. Toothpaste stains on the mirrors and sink. Hair on the toilet floor, a weird green paste like stain on the floor, food stains on the coffee table, etc. For the 3 nights we stayed, all these stains stayed too. All housekeeping does daily is make the bed, change the towels, and clear the trash. Even on our last night, we came back to the new hand towels placed IN the sink. (Refer to photos) Pity I did not take photos of the urine and **** stains, wish I thought to do so earlier. Food - Just okay. Average. Overall, very disappointing stay given the amount we paid. Definitely need to step up in terms of cleanliness. Considering the location is not very convenient, you are better off booking something else closer to amenities.

near to the le phang beach and they operates shuttle bus for it

Brand new hotel that is well designed. It’s relaxing and a beach is in walkable distance. There is a shuttle to the shopping area. Yet they could do a better job with a bathroom cleaning