The Proud Karon Beach Phuket Trademark Collection by Wyndham recensioner
The Proud Karon Beach Phuket Trademark Collection by Wyndham
2 Patak Soi 24, Karon Subdistrict, Muang Phuket, Mueang Phuket, Phuket Province, 83100, ThailandVisa hotellinformation
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1 natt
Gästrecensioner
3.8/5
Bra
87 recension
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Verifierade recensioner
Läge och interiör3.7
Bekvämligheter3.7
Service3.6
Renlighet4.1
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Alla recensioner(87)
Positiva recensioner(73)
Recensioner med foton/video(23)
Utmärkt vistelse!(18)
Vänlig ägare(13)
Rent och städat(10)
Utmärkt läge(4)
Negativa recensioner(14)
Thrish
Premier-tvåbäddsrum
Bodde på sep. 2024
Res med vänner
4 recension
5.0/5
Enastående
Publicerades 15 sep. 2024
We stayed here for 5 days and 4 nights. We really had a pleasant stay. The room was so neat and cozy, we had a good night sleep after a day of exploring the places in Phuket. The pool was clean, a good spot to hang out.
Staff were accommodating especially one of the security guards whom I want to commend as he assisted us from Day 1 of our stay until we left the hotel (I forgot to take his name, he was working morning shift for the consecutive days of ours stay) We had avail the breakfast also, which was really good as well. Menu was different everyday. As for the location, the hotel was walking distance from Karon Beach. Will highly recommend this hotel.
Översätt
6/10
Svar från boendet: Dear Thrish, Thank you so much for taking the time to share your wonderful experience. We are thrilled to hear that you enjoyed your stay with us and found the room cozy and comfortable after your adventures around Phuket. It’s great to know that you made good use of the pool and enjoyed our breakfast variety. Your kind words about our staff, especially the security guard, are truly appreciated – we will make sure to pass on your commendation to the team.We’re also glad that our location near Karon Beach was convenient for you. Thank you for recommending our hotel, and we hope to welcome you back for another pleasant stay in the future.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Gästanvändare
Rum Deluxe King
Bodde på juli 2024
Par
9 recension
3.0/5
Publicerades 2 aug. 2024
We typically do not complain unless it’s really warranted but this is one of those times. My wife and I stayed at the Wyndham in Playa de Carmen Mexico early this year. After a delayed flight and a long travel day, we finally arrived at 11:30 PM only to be told upon check in that our hotel room has no running water. No other room was offered to us and when we asked we were told that we cannot change rooms!! Needless to say this was unacceptable on so many levels!
A year later we decided to put that experience behind us and give the Wyndham another chance so we booked into the Proud Karen beach Wyndham in Phuket Thailand. We chose this hotel over another one because their site said the hotel had a roof top pool and a fitness room. I recently injured myself so a gym is very important for my ongoing rehab. However, once we checked in, were informed by the staff that there was no fitness room nor a roof top pool as both were still under construction. I was feeling frustrated as I specifically choose this hotel for the fitness room and felt that they had misrepresented their amenities on the site. Furthermore, It appeared the hotel was still under renovation as you have to navigate yourself through an old car parkade (see video) and long steep drive way to get to the front desk and only one elevator is operational in each building. We were willing to turn a blind eye to these shortcomings but I needed a fitness room so after 2 days we ask to check out early and get a refund only on the last 2 days. When I called (from room) the manager at the front desk about my request and reason why the call was disconnected so I went to the front counter and when the manager saw me he called the sales agent who informed him to tell me that our room was nonrefundable. At this point I asked to talk to the sales agent on the phone as they appeared to have the authority to grant refunds. As I began to explain to her why I wanted to check out early she rudely cut me off and would not let me finish explaining. I asked her to let me finish speaking and again she cut me off and said that I have to go through my booking agent. The booking agent had already emailed the hotel twice with no reply. We were then told the office was closed so we would have to wait until Monday which was our check out date so that would be too late. An hour later our booking agent mysteriously got a hold off the “closed office” (the sales lady who I had talked to) and he said that she denied our request despite our complaint. There was nothing he could do. I email Wyndham’s head office regarding the matter but had no reply ! This company misrepresents itself and takes no accountability should an issue occur ! Stay clear!!!
Översätt
Svar från boendet: Dear Value guest,We thank you for your patronage of The Proud Karon Beach Phuket Trademark Collection By Wyndham, I do apologise if you didn’t found your stay with our hotel to be adequate and after investigation of your complaint we found that the team did communicate with you to help resolve your grievance during your stay and requested you to connect with the agent who facilitated your booking. Please note that your booking is non-refundable due to agents own policy as much as hotel offer. As a hotel we can’t alter any booking made by a third party without the consent of the agent. We will use this as a learning experience for our self to improve our communication the partners to avoid this incident in the future Sincerely,The Proud Karon Beach Phuket Trademark Collection By Wyndham
Gästanvändare
Premier King Size säng rum med badkar
Bodde på nov. 2024
Par
5 recension
5.0/5
Enastående
Publicerades 13 nov. 2024
Room is like a small condo, clean and modern, we really like it. Also we really enjoyed the pool with the bar, and the breakfast. It's about 10 min walk to the beach. I would come back here without thinking twice, very relaxing and good service.
Översätt
Svar från boendet: Dear Value guest, Thank you for your wonderful feedback. We’re thrilled you enjoyed the modern room, pool with the bar, and breakfast. We look forward to welcoming you back for another relaxing stay.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Gästanvändare
Premier-tvåbäddsrum
Bodde på okt. 2024
Familj
4 recension
4.5/5
Utmärkt
Publicerades 7 nov. 2024
Room very new, comfortable, sofa very nice even to sleep . Bathroom had smell. Location ok. Walk 5 min have 7/11
Översätt
Svar från boendet: Dear Value guest, Thank you for your feedback. We’re glad to hear that you found the room new, comfortable, and the sofa cozy. We apologize for the bathroom odor and will address this issue to ensure a more pleasant stay for future guests. We also appreciate your mention of the convenient location. We hope to welcome you back soon for an even better experience.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
WuyouchuanmeiLin
Premier King Size säng rum med badkar
Bodde på juli 2024
Par
1 recension
4.2/5
Mycket bra
Publicerades 25 juli 2024
It's not bad, but the location is not easy to find and the elevator is small. Good service attitude.
Översätt
Svar från boendet: Dear WuyouchuanmeiLin,Thank you for your feedback. We're pleased to hear that you enjoyed our service attitude. We apologize for any inconvenience caused by the location and elevator size. Your comments are valuable to us as we strive to improve our facilities and ensure a better experience for our guests. We hope to welcome you back soon.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Empire
Rum Premier King
Bodde på feb. 2024
Affärsresenärer
177 recension
1.0/5
Publicerades 18 feb. 2024
Stay away from this place. Worst hotel ever for this price!!! Too expensive and they are under construction so you can only stay in the room no amenities. It’s a shame and this 4 years!!! So ok you are under construction as a hotel ok I understand but change the price men. What is this? You can’t offer much and the rooms smell very bad. It’s unhealthy. So make the price for the room lower!!! It’s not worth 140$ per night. Maybe 50$ but not more!!!
Översätt
Svar från boendet: Dear Empire, Thank you very much for sharing your review. Hearing that your stay was not a great experience we share your disappointment.We do sincerely regret for the inconveniences in regards to the room condition and the Manager concerned has been asked to review the situation to take appropriate serious action.We hope you will give our hotel another opportunity in the near future to provide a more positive experience.Kind regards,Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Roman
Rum Premier King
Bodde på feb. 2024
Familj
8 recension
4.7/5
Otroligt
Publicerades 10 feb. 2024
Good location- far from noise, but 7 minutes walk from the beach. Building around- but it is not get troubles. Al in room are new. Hotel open some time ago. Very helpful and kind staff!
Översätt
Svar från boendet: Dear Roman,Thank you for taking the time to share your rating of your recent stay with us and we are glad to read that you enjoyed your stay with us.We have noted your good comments about our location, room and staff service.Thank you for choosing The Proud Karon Beach Phuket Trademark Collection by Wyndham for your recent holiday and we look forward to the pleasure of welcoming you again.Warm Regards,Management TeamThe Proud Karon Beach Phuket Trademark Collection by Wyndham
Svar från boendet: Dear Xiaozhangburenxin, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed your stay and appreciated our new facilities, convenient location, and cost-effectiveness.It’s always our goal to provide excellent service, and we’re thrilled to know we made your stay a memorable one. We look forward to welcoming you back on your next visit.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Svar från boendet: Dear Value guest, Thank you for your feedback! We’re thrilled you enjoyed the new facilities and convenient location, with Karon Beach, restaurants, massage parlors, and two 7-11 stores just nearby. We appreciate your patience at check-in and are glad our staff made a positive impression. The shuttle service and ground-level elevator aim to make the uphill layout easier, and we’re pleased you found these useful. Thank you for mentioning breakfast as well; while we keep it simple, we’re glad it met your expectations. We hope to welcome you back soon for another comfortable stay.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Svar från boendet: Dear Value guest, Thank you for your fantastic review. We’re thrilled to hear that you enjoyed your stay in Building B and that our team was able to assist you with the room change. It’s great to know that you found the mattress and bedding comfortable and appreciated the service, especially from our Chinese-speaking front desk staff. We’re glad you enjoyed the nearby restaurant, Sabaijai, as well! We appreciate your feedback and look forward to welcoming you back for another wonderful stay.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Svar från boendet: Dear Value guest, We sincerely apologize for the issues you encountered during your stay. The condition you described is unacceptable, and we take your feedback very seriously. We will investigate the matters of cleanliness, maintenance, and any potential hazards, such as the hairdryer, immediately to ensure the safety and comfort of all our guests. Thank you for bringing these concerns to our attention, and we hope to make improvements that will offer a better experience in the future.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Svar från boendet: Dear value guest, Thank you for your detailed rating! We’re delighted you enjoyed the amenities and cleanliness, and we appreciate your feedback on the surroundings and service. Your insights are invaluable as we continue to improve the experience for our guests. We look forward to the chance to welcome you again and make your next stay even better.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Svar från boendet: Dear Value guest, Thank you for your feedback. We’re glad you enjoyed the environment and appreciate your notes on finding the location and the deposit process. We’ll work to improve convenience for our guests.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Svar från boendet: Dear Value guest, Thank you so much for your detailed feedback. We’re happy to hear that you appreciated the new facilities and excellent service since our opening in 2014. It’s also great to know that you enjoyed the apartment-style room and the helpfulness of both the cleaners and the lobby manager, especially with Chinese language support.We’ve noted your thoughts about the swimming pool size and the room balcony. Your suggestions are very valuable, and we will do our best to arrange for a room in the main building for your next stay. We look forward to welcoming you back soon.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham