The Proud Karon Beach Phuket Trademark Collection by Wyndham

The Proud Karon Beach Phuket Trademark Collection by Wyndham recensioner

The Proud Karon Beach Phuket Trademark Collection by Wyndham

2 Patak Soi 24, Karon Subdistrict, Muang Phuket, Mueang Phuket, Phuket Province, 83100, ThailandVisa hotellinformation
The Proud Karon Beach Phuket Trademark Collection by Wyndham
The Proud Karon Beach Phuket Trademark Collection by WyndhamThe Proud Karon Beach Phuket Trademark Collection by WyndhamThe Proud Karon Beach Phuket Trademark Collection by Wyndham
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Gästrecensioner

3.8/5
Bra
87 recension
Verifierade recensioner
Läge och interiör3.7
Bekvämligheter3.7
Service3.6
Renlighet4.1
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Alla recensioner(87)
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Utmärkt vistelse!(18)
Vänlig ägare(13)
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Utmärkt läge(4)
Negativa recensioner(14)
Thrish
Premier-tvåbäddsrum
Bodde på sep. 2024
Res med vänner
4 recension
5.0/5
Enastående
Publicerades 15 sep. 2024
We stayed here for 5 days and 4 nights. We really had a pleasant stay. The room was so neat and cozy, we had a good night sleep after a day of exploring the places in Phuket. The pool was clean, a good spot to hang out. Staff were accommodating especially one of the security guards whom I want to commend as he assisted us from Day 1 of our stay until we left the hotel (I forgot to take his name, he was working morning shift for the consecutive days of ours stay) We had avail the breakfast also, which was really good as well. Menu was different everyday. As for the location, the hotel was walking distance from Karon Beach. Will highly recommend this hotel.
Översätt
6/10
Svar från boendet: Dear Thrish, Thank you so much for taking the time to share your wonderful experience. We are thrilled to hear that you enjoyed your stay with us and found the room cozy and comfortable after your adventures around Phuket. It’s great to know that you made good use of the pool and enjoyed our breakfast variety. Your kind words about our staff, especially the security guard, are truly appreciated – we will make sure to pass on your commendation to the team.We’re also glad that our location near Karon Beach was convenient for you. Thank you for recommending our hotel, and we hope to welcome you back for another pleasant stay in the future.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Gästanvändare
Rum Deluxe King
Bodde på juli 2024
Par
9 recension
3.0/5
Publicerades 2 aug. 2024
We typically do not complain unless it’s really warranted but this is one of those times. My wife and I stayed at the Wyndham in Playa de Carmen Mexico early this year. After a delayed flight and a long travel day, we finally arrived at 11:30 PM only to be told upon check in that our hotel room has no running water. No other room was offered to us and when we asked we were told that we cannot change rooms!! Needless to say this was unacceptable on so many levels! A year later we decided to put that experience behind us and give the Wyndham another chance so we booked into the Proud Karen beach Wyndham in Phuket Thailand. We chose this hotel over another one because their site said the hotel had a roof top pool and a fitness room. I recently injured myself so a gym is very important for my ongoing rehab. However, once we checked in, were informed by the staff that there was no fitness room nor a roof top pool as both were still under construction. I was feeling frustrated as I specifically choose this hotel for the fitness room and felt that they had misrepresented their amenities on the site. Furthermore, It appeared the hotel was still under renovation as you have to navigate yourself through an old car parkade (see video) and long steep drive way to get to the front desk and only one elevator is operational in each building. We were willing to turn a blind eye to these shortcomings but I needed a fitness room so after 2 days we ask to check out early and get a refund only on the last 2 days. When I called (from room) the manager at the front desk about my request and reason why the call was disconnected so I went to the front counter and when the manager saw me he called the sales agent who informed him to tell me that our room was nonrefundable. At this point I asked to talk to the sales agent on the phone as they appeared to have the authority to grant refunds. As I began to explain to her why I wanted to check out early she rudely cut me off and would not let me finish explaining. I asked her to let me finish speaking and again she cut me off and said that I have to go through my booking agent. The booking agent had already emailed the hotel twice with no reply. We were then told the office was closed so we would have to wait until Monday which was our check out date so that would be too late. An hour later our booking agent mysteriously got a hold off the “closed office” (the sales lady who I had talked to) and he said that she denied our request despite our complaint. There was nothing he could do. I email Wyndham’s head office regarding the matter but had no reply ! This company misrepresents itself and takes no accountability should an issue occur ! Stay clear!!!
Översätt
Svar från boendet: Dear Value guest,We thank you for your patronage of The Proud Karon Beach Phuket Trademark Collection By Wyndham, I do apologise if you didn’t found your stay with our hotel to be adequate and after investigation of your complaint we found that the team did communicate with you to help resolve your grievance during your stay and requested you to connect with the agent who facilitated your booking. Please note that your booking is non-refundable due to agents own policy as much as hotel offer. As a hotel we can’t alter any booking made by a third party without the consent of the agent. We will use this as a learning experience for our self to improve our communication the partners to avoid this incident in the future Sincerely,The Proud Karon Beach Phuket Trademark Collection By Wyndham
Gästanvändare
Premier King Size säng rum med badkar
Bodde på nov. 2024
Par
5 recension
5.0/5
Enastående
Publicerades 13 nov. 2024
Room is like a small condo, clean and modern, we really like it. Also we really enjoyed the pool with the bar, and the breakfast. It's about 10 min walk to the beach. I would come back here without thinking twice, very relaxing and good service.
Översätt
Svar från boendet: Dear Value guest, Thank you for your wonderful feedback. We’re thrilled you enjoyed the modern room, pool with the bar, and breakfast. We look forward to welcoming you back for another relaxing stay.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Gästanvändare
Premier-tvåbäddsrum
Bodde på okt. 2024
Familj
4 recension
4.5/5
Utmärkt
Publicerades 7 nov. 2024
Room very new, comfortable, sofa very nice even to sleep . Bathroom had smell. Location ok. Walk 5 min have 7/11
Översätt
Svar från boendet: Dear Value guest, Thank you for your feedback. We’re glad to hear that you found the room new, comfortable, and the sofa cozy. We apologize for the bathroom odor and will address this issue to ensure a more pleasant stay for future guests. We also appreciate your mention of the convenient location. We hope to welcome you back soon for an even better experience.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
WuyouchuanmeiLin
Premier King Size säng rum med badkar
Bodde på juli 2024
Par
1 recension
4.2/5
Mycket bra
Publicerades 25 juli 2024
It's not bad, but the location is not easy to find and the elevator is small. Good service attitude.
Översätt
Svar från boendet: Dear WuyouchuanmeiLin,Thank you for your feedback. We're pleased to hear that you enjoyed our service attitude. We apologize for any inconvenience caused by the location and elevator size. Your comments are valuable to us as we strive to improve our facilities and ensure a better experience for our guests. We hope to welcome you back soon.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Empire
Rum Premier King
Bodde på feb. 2024
Affärsresenärer
177 recension
1.0/5
Publicerades 18 feb. 2024
Stay away from this place. Worst hotel ever for this price!!! Too expensive and they are under construction so you can only stay in the room no amenities. It’s a shame and this 4 years!!! So ok you are under construction as a hotel ok I understand but change the price men. What is this? You can’t offer much and the rooms smell very bad. It’s unhealthy. So make the price for the room lower!!! It’s not worth 140$ per night. Maybe 50$ but not more!!!
Översätt
Svar från boendet: Dear Empire, Thank you very much for sharing your review. Hearing that your stay was not a great experience we share your disappointment.We do sincerely regret for the inconveniences in regards to the room condition and the Manager concerned has been asked to review the situation to take appropriate serious action.We hope you will give our hotel another opportunity in the near future to provide a more positive experience.Kind regards,Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Roman
Rum Premier King
Bodde på feb. 2024
Familj
8 recension
4.7/5
Otroligt
Publicerades 10 feb. 2024
Good location- far from noise, but 7 minutes walk from the beach. Building around- but it is not get troubles. Al in room are new. Hotel open some time ago. Very helpful and kind staff!
Översätt
Svar från boendet: Dear Roman,Thank you for taking the time to share your rating of your recent stay with us and we are glad to read that you enjoyed your stay with us.We have noted your good comments about our location, room and staff service.Thank you for choosing The Proud Karon Beach Phuket Trademark Collection by Wyndham for your recent holiday and we look forward to the pleasure of welcoming you again.Warm Regards,Management TeamThe Proud Karon Beach Phuket Trademark Collection by Wyndham
Sayedepite
Rum Premier King
Bodde på nov. 2024
Res med vänner
21 recension
2.1/5
Publicerades 26 nov. 2024
酒店除了新裝修也沒啥優點了,房間裏沒有垃圾桶沒有紙巾,扔啥都得去廁所;住了四天中間主動去找服務員要一次牙刷,一臉的不耐煩;窗外對着一堵高牆,所有陽台都掛着兩衹空調外機;管道老舊水質差,每天換濾芯都很臟;游泳池很迷你,消費要收17%服務費,卻毫無服務可言;跟朋友一起辦入住,還一個在A棟一個在B棟,太離譜了!大堂在A棟三樓,每天要穿過停車場上到A棟,再走到户外穿過另一個停車場坐電梯到B棟,拖着行李搬上台階去大堂退房,工作人員路過也是全程無視的,不會再去,不推薦!距離海灘也不近,要走十幾分鍾,7-11也要走一段路才有。
Översätt
Xiaozhangburenxing
Rum Premier King
Bodde på nov. 2024
Res med vänner
24 recension
5.0/5
Enastående
Publicerades 19 nov. 2024
酒店非常好,而且是今年剛開業的新的酒店,這個價格這樣的酒店的話性價比非常高,而且出門走幾百米就是海灘,如果想要來考慮談談的可以優先選擇住這樣酒店,而且服務非常不錯!
Översätt
Svar från boendet: Dear Xiaozhangburenxin, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed your stay and appreciated our new facilities, convenient location, and cost-effectiveness.It’s always our goal to provide excellent service, and we’re thrilled to know we made your stay a memorable one. We look forward to welcoming you back on your next visit.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Anonym användare
Rum Premier King
Bodde på okt. 2024
Res med vänner
9 recension
5.0/5
Enastående
Publicerades 22 okt. 2024
新開的酒店,設施都很新,就是辦入住的時候等了一會,因為人手不足,工作人員態度很好。過一個路口就能到卡倫海灘,附近也有餐廳和按摩店以及兩個7-11,酒店建在一個上坡上,有接駁車接送,後來也找到了地面直梯可以到大堂,住了3晚,性價比非常高,其中一天有去早餐廳用早餐,早餐品類比較少,但味道還可以。
Översätt
Svar från boendet: Dear Value guest, Thank you for your feedback! We’re thrilled you enjoyed the new facilities and convenient location, with Karon Beach, restaurants, massage parlors, and two 7-11 stores just nearby. We appreciate your patience at check-in and are glad our staff made a positive impression. The shuttle service and ground-level elevator aim to make the uphill layout easier, and we’re pleased you found these useful. Thank you for mentioning breakfast as well; while we keep it simple, we’re glad it met your expectations. We hope to welcome you back soon for another comfortable stay.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Gästanvändare
Premier King Size säng rum med badkar
Bodde på okt. 2024
Par
11 recension
5.0/5
Enastående
Publicerades 7 okt. 2024
酒店是新裝修的,分為A棟和B棟,國慶假期給我們安排的是B棟的房間,辦入住後給了的房間有一股裝修味,跟前台溝通後換了一間!床墊和床品都非常好,整體都不錯!前台有個小哥哥會説中文,服務態度整體還不錯。離卡倫沙灘走路5到10分鐘的距離,出酒店左轉有一家餐廳味道非常好,大家可以在google map上看一下,叫sabaijai。
Översätt
Svar från boendet: Dear Value guest, Thank you for your fantastic review. We’re thrilled to hear that you enjoyed your stay in Building B and that our team was able to assist you with the room change. It’s great to know that you found the mattress and bedding comfortable and appreciated the service, especially from our Chinese-speaking front desk staff. We’re glad you enjoyed the nearby restaurant, Sabaijai, as well! We appreciate your feedback and look forward to welcoming you back for another wonderful stay.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Anonym användare
Rum Premier King med utsikt över bergen
Bodde på nov. 2024
Res med vänner
1 recension
1.0/5
Publicerades 7 nov. 2024
別訂這個酒店 房間味道很重 超級重 有蟲子 飛蛾 吹風機會噴火 床上有毛髮 來到泰國訂了3個酒店 衹有這個酒店是踩坑了 異味嚴重房間內
Översätt
Svar från boendet: Dear Value guest, We sincerely apologize for the issues you encountered during your stay. The condition you described is unacceptable, and we take your feedback very seriously. We will investigate the matters of cleanliness, maintenance, and any potential hazards, such as the hairdryer, immediately to ensure the safety and comfort of all our guests. Thank you for bringing these concerns to our attention, and we hope to make improvements that will offer a better experience in the future.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Gästanvändare
Premier-tvåbäddsrum
Bodde på sep. 2024
Familj
2 recension
4.0/5
Mycket bra
Publicerades 9 okt. 2024
結論:可能酒店太新服務人員經驗實在不足吧,無論是服務還是設施根本跟不上。好處是挺安靜的,房間配備充足,如果是個人商務出差可以考慮,旅遊度假就算了吧,很容易因為扯皮耽誤到行程和心情,實在得不償失。還有一個好處是建在山上所以地勢比較高,雨季來應該不會被淹水。唯一讓我們覺得能溝通的小哥是守在車庫那邊開高爾夫車的小哥,感覺是這家酒店唯一在工作的工作人員。 我們大概傍晚的時候到達,檢查房間的時候發現對外的陽台門是壞的,酒店工作人員的第一反應居然是讓我們住一晚明天再説,原因是對面是山沒有人會從陽台門進你的房間?而且現在維修人員已經下班了,所以沒有人幫你修。這**説的是人話嗎?在我們在三要求下(純英文)最終十分不情願的叫了維修人員來,維修人員一來一看半分鐘不到就知道門壞的沒法修,我不相信第一個酒店工作人員看不出來,他們純粹就是想敷衍人! 後來我們去大堂跟一個長得像經理的人説這個房間門是壞的沒法鎖所以沒法住,經理居然説我們訂的這個房間現在衹有這一間了,他沒法幫我們換同價房,要換房衹能加錢???因為酒店設施原因導致不能入住,居然讓房客加錢換更高一檔的酒店,我們實在不能接受就説取消入住吧?結果經理也説不能取消。意思就是要麼讓我住3晚連門都關不上的酒店,要麼加錢升房。我真的氣笑了,後面就開始用英文重複我的訴求,經理一開始都是nonono,後來看來了一批中國旅行團,就才説有一個帶浴缸的房間我們可以住,此事才告一段落。 第二天發生了更離譜的事情,我們買了早餐,但因為入住的時候換了房間所以給的早餐票上的房間號和他們登記的不一樣,導致我們在用餐的時候還是被2個工作人員盤問了2遍。這個事情我已經在進餐廳的時候跟登記的人員説過了,難道不應該你們內部去核實嗎?居然在客人用餐的時候打擾兩遍還是同樣的問題? 除此以外我就不説這家酒店ab棟之間麻煩的轉換方式(就是説如果你想出門或者回去休息,你要等兩次巨慢的電梯,所以去海灘並沒有你想象的那麼方便),後面換的那間房間巨離譜的裝修味道和隱約的廁所反味,更過份的是我母親用翻譯器詢問laundryservice的時候一個皮膚很黑很胖的一個男前台一看到用的是翻譯器,瞬間跟京劇變臉一樣,直接拍了一張紙(就是很用力的把紙拍在枱子上,我沒進大堂都能聽見拍桌子的聲音,簡直嚇死了)讓我們自己看。這個是我見過****服務人員,要不是那身衣服我都懷疑他是温德姆集團的少爺。
Översätt
6/10
Svar från boendet: Dear value guest, Thank you for your detailed rating! We’re delighted you enjoyed the amenities and cleanliness, and we appreciate your feedback on the surroundings and service. Your insights are invaluable as we continue to improve the experience for our guests. We look forward to the chance to welcome you again and make your next stay even better.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
Gästanvändare
Rum King Deluxe med tillgång till poolen
Bodde på nov. 2024
Annat
1 recension
5.0/5
Enastående
Publicerades 21 nov. 2024
環境不錯的 就是位置第一次不太好找 地下停車場坐電梯到三樓才是酒店大堂 按金要2000泰銖現金 不支持付款寶
Översätt
Svar från boendet: Dear Value guest, Thank you for your feedback. We’re glad you enjoyed the environment and appreciate your notes on finding the location and the deposit process. We’ll work to improve convenience for our guests.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham
myGObom
Premier-tvåbäddsrum
Bodde på aug. 2024
Familj
6 recension
4.5/5
Utmärkt
Publicerades 1 sep. 2024
24年剛開的,設施非常新,服務人員也很好!! 整個房間是一個公寓式的,打掃衞生的人也很好! 大堂經理會中文好評! 缺點的話因為個人不太看中,可以參考下游泳池有些小(離卡倫很近也不需要泡酒店),房間陽台是山牆(下次希望安排到主樓)
Översätt
Svar från boendet: Dear Value guest, Thank you so much for your detailed feedback. We’re happy to hear that you appreciated the new facilities and excellent service since our opening in 2014. It’s also great to know that you enjoyed the apartment-style room and the helpfulness of both the cleaners and the lobby manager, especially with Chinese language support.We’ve noted your thoughts about the swimming pool size and the room balcony. Your suggestions are very valuable, and we will do our best to arrange for a room in the main building for your next stay. We look forward to welcoming you back soon.Sincerely yours, Management Team, The Proud Karon Beach Phuket Trademark Collection by Wyndham